Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Nicola Jones who works at the Bridgend branch is our go too. We have followed Nic from other holiday companies because she knows what she's doing. Understands your needs, gives a valued opinion especi... Näytä lisää
Yritys on vastannut
Although we had an apprentice serving us with an advisor we were given a very good experience. Good luck in your apprenticeship.
Great service Carmen in bridgend store helped me buy skiing holiday (never been skiing before ) and advised would would should book for
Yritys on vastannut
Yrityksen tiedot
- Matkatoimisto
- Matkailuklinikka
- Matkailusivusto
- Matkavakuutukset
- Risteilymatkatoimisto
- Valuutanvaihtopiste
Yrityksen kirjoittama
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Yrityksen kirjoittama
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Yhteystiedot
8 Adare Street, Bridgend, CF31 1EJ, Mid Glamorgan, Yhdistynyt kuningaskunta
- 01656662438
4,9
Erinomainen
483 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic welcome with a smile
Fantastic welcome with a smile, karly never fails to find us a deal, thank you once again x
7. huhtikuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a lovely review ! It's always a pleasure to see you both :) x
Wouldn’t go anywhere else the girls are…
Wouldn’t go anywhere else the girls are all so helpful
26. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
This is so lovely to hear ! Thank you for your continued support !
10/10 service
10/10 service, as always! Karly took time with us looking through all options, she kept my little girl entertained and involved and the booking process was made so easy, insurance was a must and again, Karly made this very easy and stress free! Can’t wait to be back to book again :)
1. huhtikuuta 2026
Vastaus yritykseltä Travel House - Bridgend
It was an absolute pleasure to book your honeymoon for you ! Congratulations!
Carmen was very helpful and patience…
Carmen was very helpful and patience with our holiday booking, thank you.
31. maaliskuuta 2026
Great staff
How our discussion was personal to us. Nicola has booked our holidays for the last 19 years and knew what we wanted and everything discussed was relevant.
23. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you so much for your lovely review. We’re delighted to hear that you felt the conversation was personal and tailored to you — that’s exactly the experience we aim to deliver.
Nicola will be over the moon to know she’s been able to support your holidays for the past 19 years. Her knowledge of what you love and what matters to you is something she’s truly proud of, and it’s wonderful to hear that everything discussed felt relevant and helpful.
We really appreciate your loyalty and look forward to helping you plan many more memorable trips.
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a lovely review
If you need to exchange money at this…
If you need to exchange money at this place in Bridgend, be very careful as they false advertising an exchange rate in big numbers on the outside windows then when you get to the desk the exchange rate is considerably lower. When I have asked why is the difference between what is stated on the door and what you actually get, I’ve been told that what you can see outside is if you exchange at least £1000 and apparently it’s written on the board. Of course this is not written on the board, just in a very small print in a corner it says “rates based on a minimum order”. What is the minimum order, you never know. Is whatever they made up on the spot probably. False advertising at its finest. It says huge on the door “turkish lira 53.8” and end up at the desk being given turkish lira at a rate of 50.6.
And on top of that you are being charged for a buyback option without even being asked if you need that service or not.
That’s a lesson learnt today to read the tiny small hidden print as not everything you see as obvious it is true. Absolutely disgusting advertising in my opinion.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travel House - Bridgend
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
Our advertised rates are “from” rates based on higher transaction amounts (e.g. £1000+), which is indicated on our displays. The rate offered in branch reflected the amount exchanged at the time and was confirmed before the transaction was completed.
The buyback option is an optional service, and we can confirm this was offered and declined during your visit.
We appreciate your comments.
Travel house Bridgend
Nicola at the Travel House was absolutely amazing helping us put together our dream holiday. Nothing was too much trouble for her and she made it stress free and went above and beyond for us.
23. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a wonderful review! We're always happy to help !
Excellent assistance every level
21. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a wonderful review!
The staff was extremely helpful and…
The staff was extremely helpful and polite and gave the best advice
14. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you so much for your kind feedback! 😊
We’re really pleased to hear that you found our team helpful, polite, and able to give the best advice — that’s exactly the experience we aim to deliver every time.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again soon ✈️
Wonderful holidays with travel house
We have booked with your agent Nicola Jones for over 18 years and she has never put us wrong. We have had amazing holidays down to Nic . If Nic has gone to a nice hotel or one of her colleagues she always books that hotel for us . We have become good friends over the years due to her booking us great holidays .
10. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you so much for your wonderful review!
We’re absolutely delighted to hear about your long-standing relationship with Nicola—18 years is truly special. It’s fantastic to know that she has consistently helped create such memorable holidays for you, and that her personal recommendations have played such a big part in your experiences.
Nicola will be thrilled to hear your kind words. Building genuine relationships and trust with our customers is exactly what we strive for, and it’s lovely to hear that this has grown into a friendship over the years.
We look forward to helping you plan many more amazing holidays in the future!
Friendly helpful and good advice.would…
Friendly helpful and good advice.would recommend this company
15. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a lovely review! If you need anything at all just pop in anytime!
Vastaus yritykseltä Travel House - Bridgend
Thank you for your kind words! We're delighted to hear that you continue to have an excellent experience with us. Your ongoing support means a lot to our team, and we look forward to serving you again soon.
Nicola was very good
Nicola was very good and explored all the options I requested. There was no pushy sales and overall a good experience dealing with her
11. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for your kind review!
We’re so pleased to hear that you had a great experience with Nicola. It’s wonderful to know she took the time to explore all the options you requested and provided a relaxed, no-pressure service.
Your feedback means a lot to us, and we’re glad Nicola made the booking process an enjoyable one. We hope to help you plan another fantastic trip soon!
We would definitely use them again
Karly helped us with our booking. She was professional yet friendly and patient. She made suggestions without being pushy. We wouldn’t hesitate to use Travel House again and recommend them to others, especially Karly!
6. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you so much Deborah, this is so lovely to hear ! it was an absolute pleasure to meet you both, if you need anything at all please don't hesitate to get in touch ! Karly
Vastaus yritykseltä Travel House - Bridgend
Thank you so much for booking with us again! We really appreciate your kind review :)
Helen booked us an amazing holiday wow…
Helen booked us an amazing holiday wow what a lovely lady. Explained every little detail such a lovely friendly smiling face. Would definitely go back also would recommend to family and friends
4. maaliskuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a lovely review!
Friendly knowledgeable staff
Friendly knowledgeable staff who know all about the holidays we want to book , and even suggest changing if they don’t think it’s for us.
25. helmikuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for such a wonderful review, we're always happy to help any way we can!
Very friendly & efficient
28. helmikuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you for your lovely review !
Helpful and accommodating staff
Chloe is very helpful and accommodating…help us to find a family Holliday that suits our budget…this is the second time that we book our holiday thru The Travel House and again never disappoint us…will definitely come back and book our holiday again in the future…
25. helmikuuta 2026
Vastaus yritykseltä Travel House - Bridgend
Thank you so much this is such a lovely thing to hear !
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