Disappointing quality and functionality I’ve owned the Traveler’s Choice Ultimax II for two years now and wanted to share my experience because there are several things I wish I had known b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Traveler’s Choice is not only a GREAT BRAND but their Customer Service is phenomenal. I have been using their suitcases to travel to many countries over 10 years and the wheels just finally going ap... Näytä lisää
Not only does Traveler’s Choice make an excellent product, their customer service is second to none. When I needed help on an airline luggage damage claim they were helpful and quick to respond. I wil... Näytä lisää
Been using intensively a set of two suitcases (a small carry on and a larger one) for ten years now. I got them at an outlet store in California as I needed them urgently, literally went halfway aro... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Traveler's Choice Travelware has been making luggage and travel gear for over 40 years. From our headquarters in Pomona, California, we design durable, thoughtfully engineered pieces built to hold up trip after trip, mile after mile. We believe great luggage should not require a designer price tag. Our philosophy is simple: build travelware that is well made, reliable, and fairly priced, so you get real quality without paying for a name. Every piece is engineered with the details that matter, from smooth-rolling wheels and sturdy handle systems to smart interior organization and hardware chosen to last. Our collection covers everything a traveler needs. Carry-ons that move easily through busy terminals, checked bags with the space and structure for longer trips, coordinated luggage sets, and travel accessories designed to make every journey smoother. Whether you are a frequent flyer, a weekend explorer, a student heading off to school, or a family planning the next big adventure, we have gear made to move with you. We stand behind what we build. Our warranty and replacement parts program means a worn wheel or handle does not mean the end of a good bag. We keep components on hand so your luggage can be repaired and kept in service, which is better for you and better for the planet. Extending the life of a bag is one of the most meaningful things we can do to reduce waste, and it guides how we design and support every product we make. For more than four decades, travelers have counted on us for luggage that simply works. We are proud to keep earning that trust with every bag we make, and we welcome your feedback here to help us keep getting better.
Yhteystiedot
3,9
Hyvä
28 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 12 %: iin saamistaan huonoista arvosteluista
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zipper tore loose after 3 flights
Traveler's Choice Pagosa medium checked.
The zipper holding the two halves of the suitcase together pulled loose from the suitcase after three flights. Nothing to stop the zipper from pulling loose all the way around the suitcase. No response to warranty claim.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
BEWARE!! THEY MAKE YOU PAY FOR PARTS STILL UNDER WARRANTY!!
The luggage is good, but now that the handle won't move up or down and I have filed a claim, they are charging me for the part! It's still under warranty!!
The email comes from AI bots and it keeps telling me the same things! I tell it that it's under warranty and I shouldn't have to pay and it tells me I will be charged for the part and, if international shipping is involved, I'll have to pay for it! I live in the US!
After I respond that it's under warranty, their system generates the SAME email! Endless loop!
BEWARE!!
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Broken Handle Unrepairable
A handle broke on one of my suitcases, and Traveler's Choice promptly sent me a new handle - no questions asked. But when I tried to install the new handle, my suitcase was manufactured slightly different and the old handle wouldn't come out. After exchanging numerous emails to customer service, I just couldn't repair the suitcase myself. Traveler's Choice was extremely patient with me, helpful and cordial. Because the suitcase was slightly different, they just sent me a new one. Great Customer Service!! Thank you!
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Travelers choice products might look…
Travelers choice products might look nice, however after only a few uses my luggage handle stopped working. I have been in contact with the org to get a replacement handle as the bag is rendered useless. The customer service has been awful and I am yet to find anyone to assist. I have provided receipt of purchase, photos and videos. If you are thinking of purchasing their products it appears they don’t really stand behind them. Sad, it’s a great looking bag.
9. kesäkuuta 2024
Oma-aloitteinen arvostelu
Every handle snapped
Bought two large hardside cases. Used three times each (6 direct flights) and both handles on both cases broke off. Contacted customer service, jumped through all their hoops for pictures, additional picture, proof of purchase etc, to be told we could buy the handles for $20 each…what happen to the warranty? Clearly a design flaw or poor quality for every handle to snap off with so little usage!
17. helmikuuta 2024
Oma-aloitteinen arvostelu
Horrible business
Horrible business. Noah in Boise is rude, pushy, and hangs up when you’re not interested in his spam he’s pushing on you. I wouldn’t do business with this company if it was free and that’s what he tried telling me.
15. kesäkuuta 2023
Oma-aloitteinen arvostelu
Don't choose Traveler's Choicecompany makes a decent piece of…
This company makes a decent piece of luggage, but they do not honor their warranty and ignore followup attempts to contact company. The luggage I purchased came with a 10year warranty, I still have the tag that came attached to the product. When the interior luggage zipper fell apart, I filed a warranty claim only to be told that the Luggage has a 3 year warranty.
So don't deal with a company that does not stand behind their product. There are other choices for lightweight Luggage from reputable companies.
14. joulukuuta 2022
Oma-aloitteinen arvostelu
Ten years intensive use - faultless
Been using intensively a set of two suitcases (a small carry on and a larger one) for ten years now. I got them at an outlet store in California as I needed them urgently, literally went halfway around the world several times using these cases. They have been performing faultlessly and survived several other suitcases I bought in the meantime - including one Samsonite!
Very sturdy design, robust and lots of space. Can´t believe really how well they kept together, exceeded my expectations by far!
14. maaliskuuta 2015
Oma-aloitteinen arvostelu
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