Toys "R" Us Arvostelua 

Absolutely appalling and pathetic service and fraud! Stay away from this company. We didn’t authorise a credit card payment and cancelled the order. However one month later they sent an email saying they have verified the order and shipped it and charged our card over $200. Customer service is pathetic and won’t even respond to our emails! And don’t even think about trying to call the number as it just keeps ringing and ringing.

Customer service seems non-existent
It says to respond to the email if you have any questions... but they don't have any employees actually answering those emails

They failed to deliver and cancelled three of my orders in the matter of 1-2 months

Pretty sure the Canadian branch will go under eventually just like the US one

I wouldn't buy stuff from this place

They are a mess. Worst customer service ever, so convenient for them to not have a customer service number so they can ignore all issues, is just BRUTAL. I will never buy anything from toys r us again. If you want things done properly and receive your purchase better buy it in Amazon, if there are issues they do have a customer service phone number

I would give zero stars if I could. Every single year before Christmas I order gifts for my children and for my nephews and nieces and every year one or two things doesn’t come. I order a month in advance I called two weeks after and they say oh it’s on its way. Then the week before a call and they say oh it’s getting shipped from the warehouse. Then I call after a few days and they told me it’s unavailable and that there’s nothing they can do about it. Why do I have to chase them after paying for a product. And their new customer service is the worst. They don’t even have a phone number Only a chat option and it disconnects every five minutes so you have to restart and they hide behind the computer because they don’t want to help you. The only help I got was here I can give you a number of different Toys “R” Us locations and you can call to find out which has your product. This is something they should be able to tell me I shouldn’t have to do the work after having paid and chasing them.

Precios bastante caros, este blackfriday me gasté 150€ para que me diesen el 40% en un vale según la oferta, y ahora la fecha que me dan para comprar algo con el vale es muy corta y no hay stock de nada, solo queda lo que nadie les compra en la tienda, buena estrategia para que te pongan crítica negativa por piratería cutre.

Nefasto. Compra on-line, la entregan en otra dirección por error suyo, me informan del error pero hasta que les dé solución el transportista no me dan opción de enviarme otro ni de hacerme reembolso. Han pasado ya más de 2 semanas y nada, aquí nos quedaremos esperando hasta el infinito. Me quedo sin el dinero y sin el regalo, por supuesto atención al cliente no da solución, se fastidia el cliente

Terrible customer service! I purchased 12 items online and needed to make a correction to shipping address. Contacted customer service via their online system 3 times and never heard back. I then called one of the Toysrus stores to see if they can give me a phone number to call and they said the only way to get a hold of customer service is online. I told them I've emailed 3 times with no response and they just recommended that I keep emailing them until I get a response. Anyhow, they ended up delivering to the wrong address a week later and I had to go through the trouble of hunting down the package. I then looked in the box and noticed 2 items are missing even though its on the delivery slip and they charged me for it. I sent another message to customer service and have yet to hear back. So frustrating! Don't think I'll ever have anything delivered from Toysrus again. I don't trust their quality control and this has been such a waste of time.

i ordered a toy for my grandson and paid express delivery its been 10 days and i cant even get a response from this guys and the telephone no answer
i am going to call current affair let them investigated this guys i thought i by from Australian base company
i thing they are scammers

I ordered a kids cubbyhouse back in September was told would have it by October early November I contacted them asking about the item was told about covid holding it up , so I asked if I would have it by Xmas they couldn't guarantee that and asked if I would like to cancel the order I said yes thanks and they would have to contact zip pay to cancel that end a week later I was contacted again saying it's on its way my reply was sorry I cancelled the order then again had a message saying its on its way I again said I got one elsewhere as you couldn't guarantee I would have it by Xmas, cancel the order then today hi your order is on its way carrier unknown again I said I've cancelled this order 3 times already WHATS wrong with this company,and I take the 1 star back and give them a 0 and again they keep taking money from zip pay after I told them again to cancel this order .a bunch of rip off's now its time for legal action

The website does not accurately reflect store stock. Have purchased a few items only to receive an email saying my order has been cancelled due to the pickup store not actually having the items in stock. Can't trust their ecommerce store

Terrible website. Ordered off my sisters baby registrar and assumed it would send to her. Instead I got it on the opposite side of the country. Awful customer service. Emailed over a week ago about an order and still no reply. Returned in person and asked about them probably sending it to my sister and they referred me back to their horrendous website. Will never shop with them again. Shop local instead.

I am so incredibly grateful to Quida from the Toys R Us store location in Vancouver. I placed an online order this morning for a Liberty Paw Patrol car + action figure since it showed that it was in-stock. I was ecstatic because my 3 year old has been begging for that toy and her birthday is coming up. I was heartbroken and dismayed when I received a cancellation order e-mail.

I called the store to find out what had happened, and I was extremely fortunate that Quida answered my call. He quickly looked up my order number and was very understanding and helpful throughout our entire conversation.
He sensed how disappointed I was (my daughter adores Paw Patrol) and offered to check the floor to see if the item was in-stock at the store. He called me back to say that he had found it and would hold it for me!!
Apparently, the system did not process my order correctly.

I am so happy that I will be able to get the toy as a gift for my daughter's birthday!!!
Quida made this happen and I am very grateful! He went above and beyond and demonstrated amazing customer service skills. You are a rock star!

Was charged double for 2 stuffed toys supposedly on special and had to return to get a refund. Argumentative moody manager tried to tell me that I can't get refunded. Eventually I was re-imbursed but such unpleasant service has soured my desire to ever shop there again. CHECK your receipts BEFORE leaving the store. On the upside their Our Generation dolls are plentiful and in stock and all the accessories a child could ever want. I was hoping to get a specific Care Bear that was not in stock. Care Bears are huge with kids this year. I'll order online in future.

I bought a lot of products from this site, but the shipping is not fast and some products are not the same as pictures but before 2 weeks I try To buy a toy for my son on this site: demoum.com, he is very professional on customer service or shipping or quality. I recommend it

The shipping is expensive for a playhouse. Their free shipping service does not cover the playhouse.

Anyway I am happy with the product.

On July 20th, 2021, I went to the Toys R Us store in the south end of Barrie, (Park Place). I was there inquiring about Baby furniture for our new Grandchild. I would like you to know that I received excellent service at your store. I would like to point out the your Associate Fazeela was very pleasant and helpful to work with. She was very knowledgeable about your products. I would definitely be returning for any further purchases. Thank you!

Terrible customer service
Even tho I contacted ToysRUs 3 times about the wrong shipping address and even tho they said they changed it. Never received my item as it went to the wrong address
They also don’t post bad reviews on there website

The company censors reviews that harm their sales. My review was about a dangerous baby product and did not violate any guidelines or have any inappropriate language. Be wary of the reviews on that company, they also need to be investigated for removing reviews, this clearly prevents buyers from having the full picture and knowing what they're looking at is dangerous. The product was recalled and is even banned to be sold used on craigslist!

Terrible online customer service! I ordered a Nintendo switch for my son who saved his money from his birthday and also used a 10% off (got this because a product was back ordered then never came). Received a confirmation email. IAfter a couple weeks I was wanting to know if it was coming. Checked my status and it had been cancelled. I did not receive an email saying anything about it being cancelled. Emailed them to find what was going on and was told it had become out of stock after I had ordered it. Emailed them back telling them I was not happy and what about the 10% off for their “out of stock” from the time before. They then emailed me back saying it was my bank. Called my bank it had nothing to do with them. I know it’s covid times but come on people. Get your story straight.

I have ordered from Toys R Us since my oldest (23) was a baby. I have never had an issue with them helping if I have a problem. I've always gotten a refund if needed, they've tracked down my items for me and assured me they will help until I get my parcel or they will help with refund. I count on Toys R Us when it comes to any games for my kids, toys, family fun and more. I love ordering online, everything ships super quickly and comes right to my front door! I'm so shocked to see this low rating. I've been shopping with Toys R Us for almost 23 years and I have NO complaints.