Toyota on the Trail Arvostelua 6

I recently had a disappointing experience with Toyota on the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. When I questioned the necessity of certain repairs, I was told they were required “due to mileage.” However, the service advisor failed to check my vehicle’s service history, which revealed that the same maintenance had been conducted recently. To cover this oversight, I was later informed that “water contamination was found by the technician.” This claim raises further concerns, as just three weeks prior, a different Toyota Dealership conducted a Service 2 inspection on my vehicle and did not identify any of the issues listed by Toyota on the Trail. This inconsistency calls into question the integrity and practices of this dealership.

Additionally, there were several other discrepancies during my interaction with Toyota on the Trail, and the service manager showed no interest in addressing my concerns. Such behavior tarnishes the respected reputation of the Toyota brand.

all the staff is helpful , they said what they sale honest
they offer many things , but if you don't want it they OK
special Ana who is sale representatives help me a lot
Thanks for everything .

Unlike other car dealers and businesses in general, this company does not automatically provide a copy of your signed purchase agreement. And if you don't ask or take pictures of it by your cellphone, you'd end up with a big surprise when you are back for the bill of sale. Just proceed with caution if you must deal with this dealer.

My wife and I bought a 2020 Kia Stinger. The Stinger was in excellent shape. The sales rep Callum was excellent to deal with. Callum had a very calm, polite nature. He was the opposite of a high pressure car sales rep. The finance rep was really easy to deal with and extremely polite and kind. The only reason why I am not giving 5 stars is because price negotiation could have been better. I did feel a bit of pressure to buy additional warranty. However my research showed that all dealership push the warranty. Nothing to loose sleep over. I will gladly go back and buy a vehicle from Toyota on the Trail.

*Update:
We recently contacted the Vice President of Go-Auto to explain our situation with Toyota on the Trail in detail. His response was professional and kind, and he apologized for the difficulties we experienced. Additionally, we received a full refund. I sincerely hope his intervention will prevent such issues from occurring in the future. We greatly appreciate his help.
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My recent experience at Toyota on the Trail was extremely disappointing. Initially, we were assured that the lease terms and payments were approved as discussed. However, upon arrival to pick up the car, all agreed-upon conditions were unexpectedly changed. The coverage promised was not provided as agreed. Despite being assured our $1,000 CAD deposit would be refunded under any circumstance, we were denied due to alleged compliance with terms we did not agree to. Moreover, we were threatened by them for refusing to accept their ''new deal'' which was completely different to the initial one (payments and coverage).
This experience reflects a concerning LACK OF PROFESSIONALISM AND INTEGRITY in their business practices.

. I bought 2018 Nissan Rogue. After 3 days axel and transmission box broke. They have to send to Nissan dealership to fix it. Been 3 weeks not fixed yet. I don’t they car inspection is real or fake. How can a car broken after 3rd day and they gave me clean car inspection wow. I hope my review can help some other peoples. Won’t hassle their worst experience. Even AMVIC said if you knew issue was there before you bought car. You can still get refund back or exchange your car even used one. I even know email store CEO never reply me. Anyways never ever go to that dealership. For used car get your own inspection from outside that might help you. They have their own handy man to says no problem or write fake inspection may be.please I will advised you get your own inspection for used car. They are doing fake. They won’t tell you what’s wrong with car.