Toronto Gold Bullion Arvostelua 

I placed a preorder with Toronto Gold Bullion (TGB) under their advertised 2‑day FastShip delivery guarantee, expecting a simple, straightforward transaction the way any customer service should be. Instead, my order turned into a six‑month ordeal that caused me an enormous amount of stress and frustration. What should have been a routine purchase became one of the most exhausting consumer experiences anyone could have.

My emails went unanswered for long stretches — sometimes 6–7 weeks with no response. Updates were vague or nonexistent. At one point, I was even told that I would need to pay for the time spent reading and responding to my emails, which added even more stress to an already difficult situation. At no point did I receive any clear documentation or proof that my order was actually being sourced. There was no indication that my order would ever be delivered. Watching months pass with no transparency, and feeling like I was being punished for asking questions or filing with government oversight agencies, was incredibly stressful — especially when you’ve entrusted a significant amount of money to a business and have no idea what’s happening behind the scenes.

When the delay became completely unreasonable, I escalated the issue through the Better Business Bureau and provincial consumer protection services. Even with these agencies involved, communication from the company remained sporadic and unhelpful. Deadlines were missed, explanations kept shifting, and requests for alternative solutions using in‑stock items were dismissed. It felt like every attempt to resolve the situation was met with resistance or silence, and the stress of not knowing what was happening only grew.

As the situation dragged on with no progress, I reached a point where I genuinely didn’t know what else to do. Things only began to change when I consulted a paralegal to understand my rights and prepared to file a Small Claims Court claim. I even considered contacting local and federal police services and other government agencies for guidance, simply because I felt completely stuck and overwhelmed. When you’re dealing with a half‑year delay and no transparency, you start looking for any legitimate avenue to get help or clarity.

Only after significant escalation and maximum pressure did the company finally agree to ship part of the order and refund the remainder. I did eventually receive my partial shipment and refund, but the process was far more difficult, stressful, and drawn out than it ever should have been. The emotional toll of dealing with months of uncertainty, unanswered messages, and inconsistent communication was honestly draining.

In my experience, TGB’s preorder system allows customer funds to be held for long periods without clear timelines, accountability, or evidence of progress. This is extremely concerning given the substantial amounts of money customers entrust to bullion dealers. Their advertised ratings also do not match the reality reflected in many recent customer reviews, which potential buyers should pay close attention to.

Based on what I went through, I strongly advise anyone considering a preorder with TGB to review recent customer feedback and proceed with caution. In my own experience, other Canadian dealers such as Border Gold and SilverGoldBull have been far more reliable, communicative, and transparent. This review reflects my personal experience and opinion as a consumer.

Great trustworthy Canadian company with a huge selection of precious metals and a super easy to navigate website.
Once you place your order to lock in your price an email confirmation is instantly sent giving you simple step by step instructions for completing your payment. Additional follow up emails are sent to confirm when your payment is received and again when your order is shipped.
Any questions I have had were always answered extremely fast by their wonderful confidence inspiring staff.

Great business

Easy transaction.

I honestly regret ordering from Toronto Gold Bullion. This was easily one of the most frustrating online purchasing experiences I’ve had.

Everything seemed fine until they received payment. After that, communication basically disappeared. Emails either went unanswered or I got vague responses that didn’t actually explain anything. Trying to get a straight answer about my order felt impossible.

The shipping delay was ridiculous compared to what was originally advertised, and nobody seemed interested in keeping customers updated. I completely understand delays can happen in the bullion industry, but ignoring customers and making them chase updates constantly is unacceptable when people are spending serious money.

What really bothered me was the attitude I got when I finally managed to speak to someone. Instead of being helpful, it felt dismissive and defensive, like I was the problem for simply asking where my order was.

In the end, the products arrived, but by that point the experience had already destroyed any trust I had in the company. There are way too many reputable bullion dealers in Canada to deal with this level of stress, poor communication, and unprofessional customer service.

I definitely won’t be buying from them again, and I honestly wouldn’t recommend them to anyone unless they’re prepared for delays and a complete lack of customer care.

I have placed an order for an item they had in stock and it stated on the website at the time that it will ship 2 days after receiving the payment. however i received it almost one month after. They will not answer the phone and if they do then you will be answered by the Owner or his son most likely. Very rude, sarcastic unprofessional individuals. If it was your first time dealing with them then their behavior will make you wonder if you will ever get to see your order. That saying they will ship it to you whenever they want to do it. If you live in Toronto then walk into their store and purchase in person but with all means avoid online purchases especially never on Pre orders because they are always on Pre orders and they will refuse to refund even after 10-12 weeks of waiting but force you to buy something for equal value. These are my true personal experience with them. I gave them 2 stars because their packaging was done thoughtfully. I do not write reviews normally but i had to do it to warn others.

Afnan took very creative approach to address my concerns. Being transparent is 100% effective. Thank you.

Extremely rude and belligerent staff. They misrepresent their products and their abilities to provide product as promised and on time. When they are stood up to they become hostile and childish. I would never recommend doing business with them.

They’ve been very responsive and handled my impatience with professionalism. I highly recommend them.

They do not answer the phone or answer emails unless you express interest in giving them your money.

I see that I'm not the only one with this experience. That's the only thing stopping me from driving over to their office and going "trax" on them.

And I hope the owner sees this and understands when people give their life savings to buy metals and they get ignored it makes the buyer extremely nervous - with our savings on the line people are going to get very angry, and understandably so.

Unrelyable dealer, unprofessional and very cavalier when dealing with customers spending money...my interactions with them make me wonder if they even have the product they are advertising on there webpage..extremely unprofessional...be very skeptical when dealing with this dealer..I purchased some gold from them online on DEC 28th /2025...I do realize they are probably busy with the bull rush right now..but that does not exceuse them for not supplying accurate, up to date information to there customers when requested, and also for being so rude to the point where i have a agent telling me it sound like i had a rough night drinking...how the hell is that professiuona..lol..I dont even drink,,,gsss,,even if i did, what the hell is this agent talking about..I was upset with not even knowing when my order is going to be shipped or if it is in stock...when i asked to simple refund or i will sell back to you what I havent received yet?..freakin bizzare..it became an arguing match..im still waiting to see how this goes...but be aware these guys lack professionalism 100%..YOU HAVE BEEN WARNED!!!

Placed the order with no problems. The item was on back order. Contacted the staff at a later date, but they had no estimate of when the item would arrive. It was suggested that a similar item of comparable price that was in stock be substituted, which was agreed to by everyone. The item arrived the next day without issues. Very impressed with the courtesy, the flexibility and the speed of delivery. Highly recommend their services.

Reliable, trustworthy, patient and full of integrity!! Fast first rate shipping. No surprises, great customer service.

The first time at this place you won't know where to pick up the product you ordered unless you call ahead and talk to them first. They are not that quick at responding to emails, but you will get the answer in the same business day. I got a response a few hours later but because my email doesn't have notifications I didn't see the email until I already went to the location in the afternoon. The first time I was uncomfortable, but the second visit was better. They are friendly and will try to please you to make up for any previous bad experience if you let them know. Unfortunately, I went on a rainy day when the public transit decided to close the entrance that was closest to their location and also not familiar of the transit path. The staff tried to help me but it turned out that entrance was closed and I had to back the route that I came in.

I ordered a 50 gram gold bar. They did not have it in stock, and since it was taking a long time to come into their supplier, I decided to substitute other items for it.

After I did this, the order was shipped very quickly, and I got it within a week.

I highly recommend them especially for small gold bars, one ounce or less. They are a very trustworthy supplier of precious metals. I got exactly what I ordered and paid for, solid gold, nothing fake, and they even refunded the difference to me via e-transfer within a couple of days.

Their (sale) prices also can't be beaten anywhere. They are very close to spot gold prices.

Dustin

The best place to buy bullion. ⭐️⭐️⭐️⭐️⭐️

Rudy here. I've had my best experiences buying gold and silver at TBG. Today was a really great day. My friends now see. I will now only buy from Toronto Gold Bullion. I've had a Happy Day!

I did a lot of business and paid by cash and debit and it’s always a pleasant experience

I am a Bullion Hobby Stacker. I have been dealing with Toronto Gold Bullion since they first got their business licence in 2016 and were operating the store out of a Yonge Street business tower. I have referred their products and services to other stackers. My last order was in December 2021. I now deal with a bullion dealer out of Kitchener Ontario and one in Alberta. I had only one bad experience with Toronto Gold Bullion but decided it would be my last. This decision was based after reviewing other online reviews with Trust Pilot, Google Reviews and Facebook Reviews. I noted my last experience was shared by others and I understood their frustration in waiting for the orders (paid in full) to arrive from TGB. In my case 25 pure silver coins advertised in stock and guaranteed Fast Ship were not shipped until 8 weeks later. Telephone calls were not returned, Facebook messaging went unanswered, email messages went unanswered and a response was made long after the fact and after a review was posted online. There appears to be a common practice where the owner on seeing the Google Review will respond to the Review in a style that is both apologetic and conciliatory in nature. That is why I rate a three rather than a one. The communication skills are there but should be applied when the Order criteria is not being met. Failure in dealing with unexpected delays or simple systematic delays outside what is contracted with the customer, customer emails and customer calls not returned in a timely manner or not at all can not always be repaired later with apologies and a store discount. Happy Bullion Stacking ye all.

Ordered gold over a month ago called they don’t give you any updates and are rude on the phone.
Not only are they rude but treat you like your a child and taunt you on the phone.

Very unprofessional.