Toiletspareparts Arvostelua 

Contacted them today for some parts on my toilet. It has a concealed cistern and been in for around 13 years. Lewis asked me to send over some photos via WhatsApp and advised they don't stock the parts. However, he was extremely helpful and gave me some links to competitors who do stock them and informed me of the brand as the system didn't have any stamps anywhere.

So whilst he didn't get my business, he was extremely helpful and that's rare to find nowadays.

I now have a replacement filler valve and new faceplate is on its way.

Thanks so much Lewis for your help, we really do appreciate.

Highly recommend to all.

I did get a part, but it wasn't the right one. No response to email or phone. I wouldn't buy from here theres better options

Didn't even bother to reply to my online enquiry about a flush valve washer. Luckily I tried another online company (bathroomspareparts.co.uk) who replied promptly and I have now ordered from them.

I’ve ordered from this company several times before and, as I run a campsite, I’ve always found them helpful and easy to deal with. This time, in particular, the customer service from Lewis was absolutely brilliant.
I ordered a siphon which unfortunately didn’t fit. Lewis helped me via WhatsApp, and I was able to send photographs of the parts back and forwards so he could see exactly what I needed and help me order the correct one. This made the whole process so much easier.
I did have to pay to return the original item, but as soon as they received it, my refund was processed very quickly. Lewis was extremely helpful throughout and made sure I ended up with the right part.
Being able to contact someone personally on WhatsApp and send photographs was particularly useful and made resolving the issue easier. A really good experience overall, and a special thank you to Lewis for being so helpful and going the extra mile.

RIPOFF AND BAD CUSTOMER SERVICE.

Poor quality replacement Derwent syphon supplied which lasted just 10 weeks before it fell apart. Previous one lasted 17 years! Tracked them back down, couldn't find any address, phoned them and there was no reply. So I sent them an email. Four days later no response. There are only a few companies supplying Derwent syphons and I clearly chose the wrong one!
NB; This company is part of York and Young Ltd., a bathroom shop in Liverpool. If they don't answer the phone or emails at ToiletSpareParts, get on the phone to York and Young Ltd.............

Ordered parts for customer
Did not receive
Emailed 4 times no reply
Do not buy from this company

Do not use. Placed order, nothing received. Nobody answers phone or emails. Obviously a fake company.

Placed an Order on 2nd Jan, had a response EMail confirming order. NOTHING has happened since. No telephone number. Have not replied to two EMails asking what is going on, when to get delivery.
Cancelled order, now wating to see whether they will issue a full refund.
Save yourself time and wasting money, go elsewhere.