Timberwise Arvostelua 318

I booked Timberwise for a woodworm & damp survey on an 1800s cottage having seen they were Which? recommended. The process has been pleasingly thorough from initial survey with Peter, follow up appointment and details hand-holding with Mark and then the treatment itself with Kevan. Peter was generous with his time during the survey- catching my many questions. He was straight up and so knowledgeable that I I felt entirely reassured that I was making a necessary investment. He even showed me the critters magnified which really clinched the decision! On treatment day Kevan was friendly, really respectful of belongings and his attention to detail fantastic. He worked so hard! Peter also came back on the treatment day to inspect floor joists and I found this so valuable to have both experts deem my timbers in good condition. Peace of mind. What a brilliant service! I’m so grateful to have met these excellent guys and their efficient efforts have lightened my mental load tenfold. They educated me and helped me to understand what needed doing and why. No hard sell, no rush just expert advice. I would recommend them far and wide! Thanks Timberwise.

I asked for a survey to decide how to tackle a problem with an intermittent flooding of the cellar in an old property. A free survey was carried out by Tim Fenner. This was very thorough. Tim was very knowledgeable and attentive to my requirements and offered options for solutions. After acceptance of a detailed plan of action for remedial work, the work was carried out without too much delay by Matthew and Matty, a father and son team who worked extremely well together. They were hard working, carried out the work efficiently under difficult conditions and were thorough and with particular attention to avoiding too much disruption. After carrying out the work of installing a sump pump and water collection trenches , they left the cellar in a very clean and neat state.
I have no hesitation in recommending this company for property waterproofing. In addition to Tim, Matthew and Matty, I would also like to commend Anouska who coordinated the project.

Extremely positive experience! Having contacted several PCA recommended companies and not had the greatest of responses, Timberwise came and surveyed the property. Tim, their surveyor, was charming and the quote wasn't too eye-watering either. Matty came several weeks later to spray the loft area, treating the woodworm infestation. He was also polite, efficient and pleasant. Anouska, in the office, is also polite and efficient. Would thoroughly recommend!!

Our mortgage company insisted we have a PCA-accredited damp and timber report done on our property before approving the purchase, and Timberwise were the only company available in our area (their Cheshire branch). I reluctantly hired them - I say reluctantly as the cost wasn't insignificant.

The booking was taken by Dylan Sumnall, and the survey was conducted by Charlotte Hollis.

Her report, although 'comprehensive' with photos, and diagrams etc, was full of inaccuracies and the occasional obvious lie (one example being that there was no DPC in place when it is clearly visible!).

The outcome of the report being that we were recommended needing £16,000 of damp proofing work done, most of which centred on Timberwise-specific products and services.

I made it clear from the start that I only wanted a report, but that didn't stop them in trying to sell their services.

Ironically, my mortgage company dismissed their report as they were also appalled by the bias.

I am still shocked by what a blatant sales scam Timberwise and their worthless "PCA accreditation" are. I essentially paid £360 for them to quote me for further work.

When I had a genuine damp expert examine the property, he recommended work that has cost us a little over £300 in total, and the (very little) damp that was present is now gone.

Avoid avoid avoid. Timberwise and their PCA-accreditation are nothing but a sales scam.

Timberwise service was excellent throughout the whole process from the first contact and survey to the completion of work. Everyone involved was personable, helpful and professional. Our questions about the treatment (before the treatment day) were always answered promptly and the answers were straight forward and informative. The technician who actually treated our timbers was really helpful - we were to have 2 bedrooms treated but because we'd found the hallway shared some of the floorboards with the bedroom, he treated the hallway as well with no extra charge. He also repaired some floor boards in the bedroom. We would recommend Timberwise to our friends as we think they are exceptionally reliable.

If I could give this company zero I would. I had an appointment booked for a survey. After waiting the allotted time and no one showing up I rang the company only to be told that my appointment hadn’t been booked in and I couldn’t book another for two weeks. Not only is this very bad office management it is very inconvenient as not only have I lost money due to having time off for this appointment, I now have to find a RELIABLE company to survey the work. Take my advice don’t use this company, if they can’t get the booking of appointments right what hope have they in doing the survey and indeed the work right!

Tim Fenner of Timberwise has been an absolute lifesaver. We had a water ingress issue which another independent surveyor completely misdiagnosed. Within 10 mins Tim had found the correct source of the problem and we can now move forward with repairs. We can’t thank Tim enough, he is very experienced and knowledgeable.

Having had a poor survey done via an insurance company for a water leak in the house, we contacted Timberwise for a second opinion. Tom, the surveyor, did a thorough and detailed survey, indicating the likelihood of a leak below ground. He identified a leak detection team for us who subsequently identified a leak in the kitchen mains water supply. Tom's report plus his recommendations have enabled us to renegotiate with our insurer to have the leak repaired and the rooms refurbished. Thank you to all at Timberwise for enabling this process.

My initial phone call to Timberwise was both professional and helpful. Luke was very efficient and clear and his subsequent confirmation email included attaching their surveyor's profile - a first for me.

Fantastic service from Peter Bell from Timberwise.
Detailed, professional appraisal of the damp problem in our garage backed up with the use of sensor equipment to identify the causes. Look no further for expert advise,
these people are THE experts.

Rodney Smith was recommended to us by our trusted builder, Shaun Lindley.
Rodney is professional and knowledgeable; we are very happy with the advice and recommendations provided. Many thanks .

We engaged Timberwise to apply a woodworm treatment in our loft.
The communication and service was excellent throughout. The contract manager Mark gave us very clear and detailed information prior to the day (and responded rapidly to my questions).
On the day of the treatment, our technician Mark (a different Mark!) was really great. Super stealthy (we didn’t know he was in the house…) and very polite - a really nice guy.
All up - very happy.

We dealt with Timberwise for the first time recently for clients we are selling a property for which had a suspected issue with dry rot. Jack Cowan came out initially really quickly, met me at the property and took great care in explaining his findings and was very thorough in his survey of the property. Jack confirmed there was no dry rot and a much less serious issue was in fact the cause, saving the client a lot of money and stress. The client went ahead with the works and the technician Ricky came out and carried out the works, leaving the property clean and tidy, with particular care to match the original feature skirting boards perfectly. I would highly recommend Timberwise and will be my first port of call in the future.

I had no idea what to expect. Simon was polite and amenable. He was diligent in covering every part of my flooring from the front door to the loft area. He was quiet and explanatory where he needed to be. Altogether an effortless morning for me and cleaned up the floor covering and went like he had not been here. More tradesman like him needed!

Really difficult to find a firm in the SW to deal with damp issues.
Timberwise was recommended by a friend.
From start to finish everyone was very professional from Mark, the surveyor to Jason, who undertook the work.
Everything left tidy and clean.

Just received a call from Dan who is covering your Barry area after going around to my property to give me a survey and I couldn't have been more grateful for the honest truthful advice that he gave me. It's very easy to tell a customer that something needs to be done to gain finance however he was honest in his opinion that the potential work I thought needed doing actually doesn't saving me £££ What a great company and a great employee it's refreshing to see such honesty!

Arranged a survey through Rachel, and found her to be really helpful and friendly. Booking was straightforward and Rachel even called later that week to offer an earlier date which we accepted. Mark the surveyor rang on the due day to advise he was running late which I found to be really considerate. He arrived and all I can say is that he was really informative helpful and Friendly. Totally understood our concerns and advised us on the best cause of action and under no obligation whatsoever. We would highly recommend Timberwise for the service and professionalism .

Excellent service from the Oxford office on our cottage. Very helpful, strong expertise, reasonable quote and the standard of work was of the highest quality. We would recommend Timberwise based on our first experience with them.

My experience was not a happy one . Firstly they refused to carry out the work on the agreed date ( possible asbestos in floor adhesive ) something that should have been raised in thelr initial report . Secondly they cancelled the next agreed time with no justifiable explanation Thirdly they reneged on their offer of paying for a survey . Why sign a 15 paragraph contract that’s in Timberwise’s favour? Just use a local contractor like I did with no big upfront payment and local service . They only visited site once . Their operative was unable to converse effectively with their surveyor on mobile and was not able to converse fully with myself which was unfair to their employee ( on his own) and to me as the customer .

Contacted Timberwise after seeing an ad online and they were prompt in dealing with my enquiry and arranging a surveyor to come to my property.
Forrest was on time, courteous and very helpful giving advice where necessary.
Overall can’t fault Timberwise for their time and efforts, would recommend!!