Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a se... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Näytä lisää
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Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... Näytä lisää
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Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Timber Composite Doors
Yrityksen kirjoittama
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Yhteystiedot
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Yhdistynyt kuningaskunta
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,6
Erinomainen
2 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor service. I got scammed.
I paid for their services 2 times. Around a year apart from each other.
The first time the guy came for the survey and measured my door. At the end of it he told me I should double check with the Council (freeholder) just to confirm I didn't need a Fire Door so I don't end up wasting money.
I then decided to end the process (£60 for the survey, fair enough).
The following year, after chasing the Council in vain for a year. I decided to just go ahead and start the process again and get the door anyway.
Although, they had all my details from less than 1 year before they told me I needed to do the survey again. The same guy came and did the survey (£60). Next day I was told that they wouldn't proceed with my order because they would need a confirmation in writing from the Council (even though I'm the leaseholder and it's my door).
So basically I have been robbed of £60.
6. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Timber Composite Doors
Hi,
I'm sorry to hear you are dissatisfied with the experience you had with Timber Composite Doors.
I've taken a look over your account your original order was placed in December 2022 and the following order was placed in December 2023 since then we have not heard from you.
On both occasions, you were made aware we are more than happy to supply with you a composite door providing your council will prove a fire door is not required. If this could not be provided you would need a fire door which at this moment we do not supply.
It’s important to understand that there are strict regulations concerning properties that require fire doors. We take safety very seriously, and we cannot supply a composite door if a fire door is necessary.
We stand by our policies and I do feel we have made this clear on multiple occasions however I am sorry if you feel this was not the case. We will use your feedback to improve our service moving forward.
Kind Regards
Katie
Vastaus yritykseltä Timber Composite Doors
Hi There,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are over the moon to hear you are happy with the service you received and the quality of your new door.
Kind Regards
Katie
High quality product !
Really quick delivery.
We love the quality of the door and colour!
Would definitely recommend using Timber Composite Doors.
19. marraskuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Michael,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We appreciate your recommendation and are thrilled to hear you are happy with your new door.
Kind Regards
Katie
Vastaus yritykseltä Timber Composite Doors
Hi Ben,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
Kind Regards
Katie
I’ve already recommended to 3 friends
I am so pleased with the quality of my door, it looks GREAT ⭐️
Brilliant customer service when I rang with questions before I ordered.
18. marraskuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Roni,
Wow, thank you so much for your recommendation and for sharing your experience of Timber Composite Doors.
We are thrilled we could work with you and to hear you are happy with the service you received and your new door.
Thank you for your custom, we hope to work with you again in the future.
Kind Regards
Katie
Great Service
Really pleased with our new front door and side panels, Quality is excellent. Communication prompt through all stages from surveyor to fitting. Wouldn’t hesitate to recommend.
13. marraskuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Debra,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are thrilled to hear you are satisfied with the service you have received from start to finish and the quality of your new door.
We appreciate your recommendation and hope to work with you again soon.
Kind Regards
Katie
Absolutely love my door from start to…
Absolutely love my door from start to finish this company have given an excellent service. Highly recommend
11. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Timber Composite Doors
Hi Leanne,
Thank you so much for taking the time to share your experience and for ordering with Timber Composite Doors.
We appreciate your recommendation and are thrilled we could support you from start to finish.
Kind Regards
Katie
Design your own door
The customer service was great. Very easy to order and Carla was very patient with me. Door arrived exactly the way I designed it.
31. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Ruth,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
I'm thrilled to hear we could support you through every step of the way, I'll be sure to pass your feedback on to Carla.
Once again thank you for your review, we hope you love your new door.
Kind Regards
Katie
How can buying a door go so wrong?
My experience with Timber Composite Doors started well... but went fundamentally wrong... twice!
Planning to replace my front door, I did plenty of research and decided on TCD after reading online reviews.
I designed my door online at the end of August, and paid the 50% deposit. So far so good.
The first attempt to fit the door, on 27th September, failed as a completely different door to the one I had ordered arrived with the fitters. My door had gone to a customer in Luton instead of being delivered to Glasgow. I then had to wait three weeks for a new fitting date and for the correct door. The second attempt also failed as despite the door being the correct design, its orientation was the opposite to what I ordered and had paid a deposit on, meaning the door was hinged on the wrong side and would open the opposite way to what I had ordered. My original front door had been removed by the fitters who had obviously discovered the problem as they then disappeared into their van for a long while as they called in to advise the situation to Timber Composite Doors. I was eventually called by a Timber Composite Doors employee who explained the situation and a discussion followed about how the matter might be resolved. This included returning the door and waiting for the correct door to be manufactured and waiting for yet another date and a third attmpt for fitting, or; accepting the wrong door with a potential discount on the balance.
Accepting that door meant the lightswitch would be behind the open door. Not ideal as the new door would need to be closed before I can turn the lights on. The switch would need to be relocated and the hall redecorated. The initial offer of a reduction of £150 was insulting and I requested a manager to call me back. The fitters, leaving me with no front door, left to complete another job while the matter was being resovled as I was waiting for my call back. They returned some time later but I had still not received a call. I eventually called Timber Composite Doors and spoke to yourself. An offer of £350 was made if I accepted the door. The fitters said there was no time to fit the door on that day now and left after replacing my original front door.
Having discussed it with my wife and not wanting any further delays, I decided to go ahead with fitting the incorrect door and emailed you confirmation of this. A third fitting date was arranged for another two weeks time. I would still be left with work to do to relocate the lightswitch to the other side of the hall and redecorate. Jobs that would not have been required had the correct door been supplied as ordered. The second offer to reduce the outstanding balance by £350 will not cover this addtional expense so I will be out of pocket for a twice postponed installation with the wrong door turning up on both occasions.
I am pleased with the new door but the levels of incompetence I experienced getting it was frustrating to say the least.
Time off work, having to keep my dogs couped up while I had no front door for hours and undervalued compensation have left a bitter taste in the mouth.
I hope everyone else has better luck with their new door and I don't have any issues with mine!
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Timber Composite Doors
Hi Tony,
Thank you for taking the time to share your experience, May I start by apologising for the issues you have encountered.
In reference to your job being sent to the wrong branch, I can assure you this is an absolute anomaly and not one we see regularly with our installers Martindales, unfortunately, it appears the two doors had been labelled incorrectly upon receipt into head office, a genuine human error.
Upon notification of this Martindales rectified this as quickly as possible by getting the door to the correct branch and booking a new install date, I can appreciate this may have seemed like a big gap between your original install date and your new install date, rest assured our installers regularly checked their live diary for cancellations or availability to try improve the install date however unfortunately there was no availability to improve the date.
Unfortunately, there was another error with your which resulted in the incorrect hinge side for your door, upon notification of this error, we advised you of the options we had at this stage: 1) we could remake the door at the correct hinge side as this was through no fault of yours or 2) if there was a way for you to make the door work on site we would be prepared to offer a figure for accepting the door with the wrong spec. I appreciate due to the original delay and you were under a time constraint this led to you accepting money off the incorrect hinge side door but we would have been more than happy to remake the door if this was better suited to your needs.
Two errors on an order are extremely frustrating not only for you but as equally as frustrating for us as we will always aim to get it right the first time for our customers.
We always strive to make sure our customers are fully satisfied & it is always extremely disappointing for us when we are unable to achieve this. I am sorry if you have been left feeling disappointed with the outcome and resolution you were provided.
If there are any further issues, please of course get back in touch. I can assure you that our Customer Services department is brilliant and will be on hand to assist you.
Thank you for ordering with Timber Composite Doors.
Kind Regards
Katie
Door was nice
Door was nice, delivered quickly good quality. Would have been nice to know it came in 5 pieces though when fitting double door and side panels
31. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi William,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
Please be assured we will take your feedback on board to ensure we are providing our customers with as much information before delivery as possible.
Once again thank you for your review, we hope you love your new door.
Kind Regards
Katie
Excellent company to do business with
Excellent company to do business with. I used their online design tool which is user friendly allowed me to alter my chosen door and prices along the way. Courteous staff called later and attended for the survey. The door is now installed and is fantastic. I highly recommend.
30. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Martin,
Thank you so much for your recommendation and for choosing Timber Composite Doors.
Providing user-friendly design tools to help customers design their dream door along with great service and our top priorities I'm pleased to hear this has shone through.
Best Wishes
Katie
Very happy with my new door
Very happy with my new door. Great choice of colours. Very smooth and easy process from order to fitting the door. Payments in stages throughout the process so you don’t have to pay all at once was also very helpful.
29. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Matthew,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are thrilled to have supported you from start to finish and are pleased to hear you're happy with your new door.
Kind Regards
Katie
Excellent from start to finish Do not…
Excellent from start to finish Do not be afraid to fit the door yourself if you are a confident at diy they are only a phone call away if you have any problems The door itself the solidor are a strong well made door
24. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Mr Smith,
Thank you so much for taking the time to share your experience and for ordering with Timber Composite Doors.
We are pleased to hear we could support you through your install and that you are happy with the quality of your new door.
Kind Regards
Katie
Very good quality door
Very good quality door. Fitting went smoothly. Good communication throughout.would recommend
21. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi John,
Thank you for your recommendation of Timber Composite Doors and for taking the time to share your experience.
Best Wishes
Katie
Great Service at a Fair Price
From ordering my door online, talking through the order with a Customer Service individual, to the surveyor coming out to measure up and look at what needed doing, and the final installation, I was thoroughly impressed with Timber Composite Doors (and Martindales who did the actual installation). The customer service and quality of the work are both excellent. Overall, I'm very satisfied with the service they provided, and would thoroughly recommend them.
8. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Vanessa,
Thank you so much for taking the time to share your experience and for ordering with Timber Composite Doors.
Offering great service and great quality at a fair price is our top priority for our customers!
Thank you for your recommendation.
Kind Regards
Katie
My new garage side door feels more secure and thermally efficient
My new garage side door feels more secure and promises to be much more thermally efficient than the old door that it as replaced.
18. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Richard,
Thank you for sharing your experience and for choosing Timber Composite Doors.
We are pleased we could assist you with your new garage side door.
Kind Regards
Katie
Great service from start to finish easy…
Great service from start to finish easy system to browse and purchase the door we wanted at a great price, great sales team checking that we had everything we wanted and lovely product the Solidor looks beautiful. Thank you
19. elokuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Debbie,
Thank you so much for sharing your experience and for ordering with Timber Composite Doors.
We are thrilled to have supported you from start to finish with the help of our brilliant team.
Kind Regards
Katie
Good looking door
Good looking door. I was a bit worried about the door quality but it turned up to be good.
Is missing a hint of installation but with a good filter you can manage.
The lock system seems to work fine after 2 weeks. Otherwise price/quality will say go for it.
10. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Cristian,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are thrilled to hear you are happy with the quality and look of your new doors.
If you are having any issues or feel as though something is missing please do get in touch with our support either by phonecall or email and we would be happy to assist you.
Thanks again.
Katie
Solidoor selection and fittment
Very easy to select the exact configuration of Solidoor that we were after. Customer support team very friendly and easily contacted. Door was fitted with no hassle, looks great.
10. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Aaron,
Thank you so much for taking the time to leave us a review and for ordering with Timber Composite Doors.
We are thrilled to hear you are satisfied with the service you have received.
Kind Regards
Katie
The guys were friendly helpful and…
The guys were friendly helpful and professional.
9. lokakuuta 2024
Vastaus yritykseltä Timber Composite Doors
Hi Alan,
Thank you so much for sharing your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
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