⭐⭐⭐⭐⭐ I had an excellent experience with Tile Mountain. The service was outstanding from start to finish. Delivery was quick and efficient, and everything arrived exactly as expected. I’d also like... Näytä lisää
Sijainti
Vaihda sijaintiaSt Hilary Retail Park, Miles Gray Rd, SS14 3UL Basildon, Essex, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We were looking for flooring for the living room and visited the store and picked a floor tile and was given a price for tiles. We went back later when ready to get the job done and was met by the sam... Näytä lisää
We went to the Basildon shop and were so impressed by the quality and prices of the tiles. The shop floor personnel were amazing , so helpful. Did not hesitate to order all my bathroom floor and wall... Näytä lisää
Went into store and the staff were very helpful. Ordered some samples which came very quickly. Once I had chosen the tile, my tiler sorted the order with Tony who also then helped me out with choosing... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Visit our Tile Mountain Basildon showroom to explore an extensive range of wall and floor tiles, vinyl, engineered wood, laminate flooring and accessories. Get expert advice, free cut samples, and inspiration for your next project.
Tile Mountain
Yrityksen kirjoittama

- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Yhteystiedot
St Hilary Retail Park, Miles Gray Rd, SS14 3UL, Basildon, Essex, Yhdistynyt kuningaskunta
- 01268 395099
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Useless customer service
We ordered a product and they sent the wrong colour. When this was pointed out the order was collected and we were notified that the same product would be sent out again: the wrong colour. It was the people in the midlands that failed to resolve the order mistakes.

Vastaus yritykseltä Tile Mountain - Basildon Showroom
Good service
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I had an excellent experience with Tile Mountain. The service was outstanding from start to finish. Delivery was quick and efficient, and everything arrived exactly as expected.
I’d also like to give a special mention to the team at the Basildon showroom – they were incredibly polite, friendly, and helpful. They took the time to answer all my questions and made the whole process smooth and stress-free.
I would definitely recommend Tile Mountain to anyone looking for great service and quality products!
Great customer service
Great customer service. Staff very helpful. Will definitely be using again
Straightforward ordering
Straightforward ordering. Great product. Delivered as arranged. Great service
Easy to navigate website with excellent…
Easy to navigate website with excellent selection of tiles of various sizes, styles and price ranges to suit the majority of requirements.
Ordering was simple and delivery was rapid, making for an excellent purchase.
The samples I chose arrived within 24…
The samples I chose arrived within 24 hours.
Was easy to place my order and pay.
The delivery was tracked so very convenient and didn't have to wait in.
Excellent service from start to finish.
Communication great tile
My online experience wasn't great and I…
My online experience wasn't great and I ended up cancelling my order!!
I then got in contact with the Basildon branch who were excellent and very helpful.
Also, the delivery driver was very accommodating and delivered the tile pallet where I requested
I ordered a sample tile and arrived…
I ordered a sample tile and arrived very quick
Very helpful staff
Went into store and the staff were very helpful. Ordered some samples which came very quickly. Once I had chosen the tile, my tiler sorted the order with Tony who also then helped me out with choosing a grout colour as I couldn’t get back into the store. Tony was the main person I dealt with throughout and he was always very helpful and even remembered who it was when I phoned to order more grout.
The unprofessionalism of this company is outrageous.
I received 7 out of 27 tiles chipped. When I called Basildon showroom to get a replacement they asked me to fill a form, which I did straightaway. Sam on the phone said if I haven't received a confirmation by 4pm to call them again. Unfortunately that was the case and during the second call Alfie from Basildon showroom dealt with my call. He ensured me they had process the replacement and I'll get the tiles the next day am. Despite me insisting on the fact that I had not received a confirmation by email and that was weird, he kept saying everything has been processed and I shouldn't worry.
Of course, the next day I received nothing. By 12pm I call back to Basildon showroom and the person on the phone didn't know how to handle the case and pass me on with logistics, who confirmed the replacement has not been processed! The earliest to receive the tiles would have been the following day, which was too late for me. They offered a refund for the 7 tiles, which I thought it was ridiculous but accepted as I couldn't get the tiler for a third day. Today, I get a refund for 50% of the original price of the 7 tiles, even more ridiculous! The unprofessionalism of this company is outrageous.

Vastaus yritykseltä Tile Mountain - Basildon Showroom
Great service when needed to adjust an…
Great service when needed to adjust an order. Ordered tiles with adhesive and grout, my tiler asked to adjust the adhesive to a slower serting variety. Spoke to Fahad Habib who helped me adjust the order. Was very friendly and extremely helpful. Thank you.
Excellent tile shop
We went to the Basildon shop and were so impressed by the quality and prices of the tiles. The shop floor personnel were amazing , so helpful. Did not hesitate to order all my bathroom floor and wall tiles .We are delighted with the result and will not hesitate to recommend.Thankyou Tile Mountain!
Very helpful very pleased with service…
Very helpful very pleased with service and the product
We were looking for flooring for the…
We were looking for flooring for the living room and visited the store and picked a floor tile and was given a price for tiles. We went back later when ready to get the job done and was met by the same employee who introduced himself and remembered us from before . I must say Tom was very helpful and knowledgeable of the product and a pleasure to deal with. Would fully recommend to others
Good quality and great look
Tiles are good quality and look even better installed, very happy with the look. I would have give 5 stars but lack of communication regarding delivery was poor.
Amazing service provided by Billie this…
Amazing service provided by Billie this morning. She was patient and so lovely. I walked in not knowing what tiles I wanted to go for. She has picked me out exactly what will match the bathroom I’ve just ordered. Thank you so much for assisting me today.
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