TideWe Arvostelua 

Vastaus yritykseltä TideWe

15.12.2025

Hi,
Thank you very much for your love and support of our blind, and for acknowledging the durability of our product quality in PNW (Pacific Northwest) climate!
We have carefully recorded your feedback on the window design for 1-2 person blind and deeply apologize that the existing design did not fully meet your usage habits.

We understand that you prefer the convenience and concealment of vertically open windows, which is crucial for our future product optimization. Although this type of design is not currently available for the model, we have synchronized your suggestions with the product development team as an important reference for future upgrades.

We care about your feelings and will proactively contact you through order information, hoping to provide you with more personalized assistance. You can also communicate with us anytime through email.

Customer service email--cs@tidewe.com

Thank you again for your sincere sharing and long-term trust. We will continue to work hard and strive to bring you a product experience that better meets your expectations.

Wishing you a smooth and enjoyable outdoor activity!

Vastaus yritykseltä TideWe

15.12.2025

Hi,
Thank you very much for taking the time to share your user experience and providing valuable feedback on the shortcomings of our product.

We deeply apologize for the noise generated by the chair during use, which affects the comfort and concealment of actual use. This indeed deviates from the original intention of product design, and we fully understand your disappointment.

We attach great importance to this issue in order to allow you to focus and immerse yourself in outdoor environments without being disturbed by noise. In order to further understand the specific situation and provide you with targeted solutions, we will proactively contact you through the order information you left, hoping to handle it properly for you as soon as possible.

We apologize again for any inconvenience caused and thank you for your patience and understanding. We are always committed to providing users with a more reliable and quieter product experience, and look forward to solving your problems as soon as possible.

Wishing you a smooth and enjoyable outdoor activity!

Vastaus yritykseltä TideWe

16.12.2025

Hi,
We are very sorry that the heated jacket you received did not meet your expectations and there was a discrepancy between the battery life and the description.
We sincerely apologize for any inconvenience and unpleasant experience caused by the product.

Although it has exceeded the regular return and exchange period, we still value your feedback and hope to handle it properly for you. We will contact you via email to verify the situation and provide full assistance in resolving it.

Customer Service Email: cs@tidewe.com

We always value the experience of every customer and will synchronize your feedback with the quality inspection department to continuously optimize our products and services. Thank you for your patience and tolerance.

Vastaus yritykseltä TideWe

23.11.2025

Dear Valued Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with our hunting blind.

We're very sorry to hear that the provided stakes did not offer sufficient stability in windy conditions and that you encountered difficulties with the zipper catching at the door corner. This is certainly not the quality we strive to deliver, and we truly appreciate you bringing these problems to our attention.

We take your concerns very seriously and will promptly review our product design and accessory quality to prevent such issues from recurring.

Currently, we are unable to locate your order information or contact details through this public platform. Could you please reach out to us directly at [cs@tidewe.com]? Please provide your order details, and our customer service team will work quickly to find a satisfactory resolution for you.

Thank you for your understanding and support. We hope to have the opportunity to serve you better.

Wishing you many successful hunts!

Vastaus yritykseltä TideWe

21.11.2025

Hi,
Thank you for sharing your experience. We are deeply sorry to hear that your order has not been delivered and our customer service is unable to provide you with a clear response. We fully understand your disappointment and anger, and we deeply regret this mistake.

We have made multiple attempts to locate your order based on the information you provided in your comment, but were unable to find it in the system.
To immediately resolve this issue for you, we hope you don't mind telling us your order number. Alternatively, you can contact us via email to provide us with more information.

Customer Service Email: cs@tidewe.com

We are also conducting an internal review of the incident to improve our logistics tracking system and customer service. We sincerely hope that you can give us a chance to correct our mistakes and regain your trust in our company.

Vastaus yritykseltä TideWe

12.11.2025

Dear Marty,

Thank you very much for reporting the issue. We highly value your experience and aim to assist you in resolving this matter as soon as possible.

During our order verification process, we have not yet found a heated jacket order that matches your description. To ensure your issue is addressed promptly, please send your order screenshot and the email address used for placing the order to our customer service email: [cs@tidewe.com]. We will verify the details and follow up on the handling of your case immediately.

Additionally, we would like to kindly remind you that recently, there have been some counterfeit websites impersonating our official brand in the market. These websites may mislead consumers and cause unnecessary losses. Please make sure to purchase our products exclusively through our official website, tidewe.com, to protect your rights and ensure the quality of after-sales service.

If you have any further questions, please feel free to contact us via email at any time. Thank you for your understanding and support!

Wish you a pleasant life!