Three UK - 3Store Islington Arvostelua 156

We had a great experience at Three thanks to Shahed today. We came in after some troubles with our wifi box not arriving and he helped us sort it all out really quickly and efficiently. It was all clear and all round a great experience. Will definitely recommend Three to a friend, thank you Shahed!

Shahed was very helpful and I got a really good deal. Thank you

Tuhin 👍👍 really good service

Cristina was very helpful & efficient

I am extremely disappointed with the level of customer service I received from this company. For more than a week, I have been trying to resolve an issue regarding an incorrect charge on my bill, yet no satisfactory solution has been provided.

On June 1, 2026, at approximately 2:00 PM, I visited the customer service office expecting assistance with a billing error that should have been addressed promptly. Instead, I was met with a shocking lack of professionalism and respect from the staff.

In particular, an employee named Zahra handled my complaint in a rude, dismissive, and unprofessional manner. Rather than listening to my concerns and helping resolve the overcharge, she appeared irritated simply because I was exercising my right as a customer to question an incorrect bill and request a proper explanation.

What concerns me most is not only the billing issue itself but the way customers are treated when they seek assistance. No customer should be made to feel disrespected, ignored, or intimidated for raising a legitimate concern.

I am formally requesting that this matter be investigated, including both the billing discrepancy and the conduct of the employee involved. Customers deserve transparency, accountability, and respectful treatment. Based on my experience, I cannot recommend this company to others until significant improvements are made to its customer service practices.

I expect a prompt response and a full resolution of the overcharge issue.

Shahed attended me today and i was so happy with his service.He's so approachable .He do deserve this job..
Thank You

Shahed 👍👍great service for a new joiner

Thulin provided excellent service and helped me with a new e sim for use while in the UK.

Shared was brilliant, he took time to understand my needs and managed to get me what I wanted!

Thin serves us, we are from Australia and had troubles with our eSIM. He was able to set up a new eSIM and also set up our phones for us too.

Excellent service. Thank you so much.

I went to Three Islington store and the advisor Mr. Tuhin helped me throughout everything. I lost my phone, so I was really frustrated. He gave a me a replacement sim and after buying a phone, he helped to set it up. Great service, highly recommnded.

Cristina was very helpful today, setting up my new phone i wi recommend to friends

Shahed was helpful, very obliging and a wonderful chap

The staff, Almina, was very knowladgeble, very informative, kind and helpful.

Very helpful and friendly staff - Almina was very kind and patient as we negotiated a new contract and handset for my mother

Helpful staff Shahed and Almina very informative
Many thanks

Very helpful.

Shahed was wonderful helping me with my email issues, very kind and lovely man!