Three UK - 3Store Canterbury Arvostelua 

77
•
TrustScore 4.5/5 tähteä

4,7

Unit 20 Gravel Walk, Whitefriars, CT1 2TD Canterbury, South, GB

•

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Elektroniikka & Teknologia

Tietoja yrityksestä Three UK - 3Store Canterbury

Yrityksen kirjoittama

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Yrityksen kirjoittama

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Yhteystiedot

  • Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, Yhdistynyt kuningaskunta

  • 01227458512

4,7

Erinomainen

TrustScore 4.5/5 tähteä

77 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,7

Kaikki arvostelut

(77)

33 970 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Jon was so helpful in recommending me…

Jon was so helpful in recommending me to a new account for my mobile. I would definitely speak to him again if I need help with my account.

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Thank you for the feedback, June! Jon will be so happy to hear how supportive you found his guidance, and we would love to help you again whenever you choose to reach out to us. 😊 — Three Social Media Team

Saanut 1/5 tähteä

I was treated like a second class…

I was treated like a second class citizen and felt descriminated on the canterbury branch today, especially when I wanted a deal for a smart watch samsung galaxy 8 classic. Even having been with them for almost 2 years. I regret going to this sim newtwork. Would never recommend it to anyone

7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hey Kassim, we understand how disappointing this experience has been, and we’re sorry to hear that you feel this way. As we’re unable to access account details on this platform, please reach out at: https://bit.ly/3C43TKN. Our webchat team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. You can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you further. – Three Social Media Team

Saanut 5/5 tähteä

Recently required some help and advice…Excellent staff & service

Recently required some help and advice on changing my phone.
Being a member of the over 70s gang I am not very up on the latest technology!
Declan assisted me and gave invaluable help and guidance over what I thought was complicated.
He sorted issues out for me and gave reassurance.
Ended up with a new Galaxy phone that is within my comprehension to use!
Overall Declan is a valuable member of staff with excellent people skills, a credit to Three.
Would also like to thank Alex who also helped with one of my queries.

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Thank you for taking the time to share your experience, Philip. We’re pleased to hear Declan helped you feel confident with your new device, and that Alex was able to assist you further. 😊 – Three Social Media Team

Saanut 5/5 tähteä

John was lovely and helpful amazing…

John was lovely and helpful amazing service don’t loose these shops so much easier than calling on the phone

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hello there, it’s great to hear John made everything easy and created such a pleasant in‑store experience. – Three Social Media Team

Saanut 4/5 tähteä

Helpful staff, no pressure.

Lydia at the Canterbury branch was so helpful and went out of her way to assist me in finding the right phone without any pressure.

The missing star is for how long we had to wait to be seen as there were only two members of staff on shift. It was however, overall a very positive experience.

16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hi Sarah, thank you for the 4⭐ rating. We’re glad to hear Lydia at the Canterbury branch provided excellent support. We’ll continue improving to serve you even better next time. -Neha

Saanut 5/5 tähteä

Jon is a star.

I have been so relieved that Jon was in the shop today because this absolutely brilliant person has sorted out all the problems that I have obtained at 3.

Thank goodness you have an experienced person that knows absolutely everything about phones.

12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Delia, thank you so much for sharing this. It’s wonderful to hear that Jon’s service and guidance made such a positive impact on your visit. 🌺 -Neha

Saanut 5/5 tähteä

Declan was a great help when it came to…

Declan was a great help when it came to renewing my SIM and handset.

11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hey Lee, that's brilliant! We're super happy to hear that Declan gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Saanut 5/5 tähteä

I had a lot of help and advice from Mr…

I had a lot of help and advice from Mr Declan.He is friendly, approachable and a very polite and helpful gentleman.

11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hey Sinan, thank you for sharing this amazing 5⭐ review! We’re thrilled Mr Declan gave you such a fantastic experience. Hope you have a wonderful day. -Neha

Saanut 5/5 tähteä

New phone instore

Came into store with an old phone that no longer works, and got a great deal as a 10 year long three customer. Brand new phone on the same day! Lydia, Alex and James were all really friendly and collectively made my experience 10x better!

7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Boom 💥 Ella. Wonderful to know Lydia, Alex and James delivered such expert support, guiding you from an old device to a new phone while creating a standout experience 💫 -Arvind

Saanut 5/5 tähteä

The Canterbury store was busy but Alex…

The Canterbury store was busy but Alex took the time to explain everything to me and save me money on my bill. I couldn't asked for more

23. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Wow, Peter! It’s wonderful to hear that Alex made everything effortless and ensured such a smooth experience 😊 -Neha

Saanut 5/5 tähteä

John is amazing

John is amazing! We have been going into the store to sort phone things out for years and he is always so helpful. Absolutely brilliant. Thank you!

18. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Amanda, we’re glad to hear that John provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq

Saanut 5/5 tähteä

Very helpful and patient

Very helpful, patient and attentive.
Alex was polite, friendly and informative

20. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Creating positive experiences through attentive and friendly service is what we’re proud of every day, and Alex made that happen seamlessly. Thank you, Joe, for sharing your experience with us! -Samad

Saanut 5/5 tähteä

Went into 3 to renew my contract after…

Went into 3 to renew my contract after a few years and spoke to Jon there. He was so helpful and knowledgeable and talked me through everything. I feel pretty clueless about data and phone contracts so he was very patient and insightful. Made it all very easy thankfully.

15. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

That's fantastic natalie 🥰we really appreciate you taking the time to leave this review. It’s wonderful to hear how patient and helpful Jon was during your visit. Your kind words will mean a lot to him 💛 -Ayesha

Saanut 5/5 tähteä

Alexandra was extremely patient with…

Alexandra was extremely patient with two elderly people and very helpful.

19. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hey Sandra! 😊 Thanks for your kind words, we’re so glad Alexandra could help and make things easier for you. Have a great day ahead! 🌟 -Samad

Saanut 5/5 tähteä

Smooth transfer of old SIM-only contract

I wanted a new SIM-only contract to replace my old one with Vodafone which had only allowed me 2GB of data per month. I now have 100GB for roughly the same cost. The manager in the Three shop in Canterbury was friendly, informative and efficient, and the transfer to Three was very smooth.

14. toukokuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

David, we really appreciate your thoughtful feedback. It’s great to hear the manager made your switch so smooth and informative. We’re delighted you’re enjoying your new plan and value. -Manavata

Saanut 5/5 tähteä

Lydia at Canterbury three store was…

Lydia at Canterbury three store was amazingly helpful great customer service made everything simple and stress-free would highly recommend!
5*.

17. helmikuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Boom 💥 Steven, it’s stellar to hear that Lydia at our Canterbury branch was such a star. We’re stoked she made everything a breeze for you. Thanks for the recommendation 🚀 -Arvind

Saanut 5/5 tähteä

Friendly and helpful

Wanted a new phone but wasn't sure which lydia was really helpful and knowledgeable she didn't rush through and explained all my options very happy.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Hi Laura, it’s great to hear that Lydia took the time to talk you through everything and help you find the right phone. Thanks for this amazing 5 ⭐ review. -Prabhjeet

Saanut 5/5 tähteä

3 Canterbury

Lovely young man declan was so helpful.
He was very understanding because l am not very good with technology
So thank you.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Thank you for taking the time to share this, Pauline. We’re so glad to hear that Declan offered such thoughtful support and made everything easier for you. -Afaq

Saanut 5/5 tähteä

Great help from Declan

Great help from Declan, many thanks. Problems resolved with a smile.

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

Thanks for sharing your feedback, Charles. We’re delighted Declan could resolve everything for you with such great service. -Shivam

Saanut 5/5 tähteä

The dread of phone upgrades/switching

The dreaded time came to ditch the old faithful phone and get a new one. Also needed to sort out my 3 dongle which was hit and miss with a connection. So went to Vodafone where the contract for the phone was and then 3 where the contract for the dongle was. I was greeted as soon as I entered the shop by a lovely young lady who took me to Declan. We discussed the dongle issues. He immediately installed complete confidence. We discussed my Vodafone contract and luckily I was still in the cooling off period. I would say that I've been an avid Vodafone business customer for longer than I can remember. So here's the thing, Declan said let's join together the phone and the wifi with one simple payment, half the cost of Vodafone. I agreed and he made the whole process stress free. I've never had this experience in a mobile phone shop before. I simply cannot thank Declan enough. He is a massive credit to the company. Thank you Declan. I am now a very happy 3 customer 🙏

9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Three UK - 3Store Canterbury-logo

Vastaus yritykseltä Three UK - 3Store Canterbury

We’re delighted to welcome you into the 3 family, Michelle! Declan turned what could have been a complicated switch into a smooth, confidence‑boosting journey. By simplifying your plan and easing the transition, he showed exactly what great service should feel like. Thank you for trusting us, here’s to many more moments of effortless connection and satisfaction ahead! -Ashifa

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