Thorntons was a british company years ago ..it was quality chocolate.. now its a non independant company the quality is non existant.. more sugar less cocoa. Its like eating a bucket of sugar. Another... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered my dad's father's day gifts from Thorntons and it offered me a Saturday next day delivery which was great, anyway Saturday came and he didn't receive it so I emailed thorntons asking why it... Näytä lisää
Yritys on vastannut
Regular offer like free postage or an amount off purchase. Yummy chocs esp their Viennese Truffles. When Thornton’s made a mistake with my order, the matter was resolved in less than 24 hours. Shout o... Näytä lisää
Yritys on vastannut
Pleased to find Thorntons online. I only buy the bags because I find some of the boxed chocolates too sweet. The chocolates I have purchased over several months are of the same high quality that I... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
For over a century, Thorntons has specialised in crafting high quality chocolate, sweets, toffee, fudge and other confectionery. Our rich heritage has seen us constantly create and improve new and favourite recipes to enhance your chocolate experience.
Yhteystiedot
Thornton Park, DE55 4XJ, Alfreton
- 0345 121 1911
- www.thorntons.co.uk
4,4
Erinomainen
10 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy and helpful
Very quick and easy. Although they didn’t have an item, they let me know and offered an alternative or a refund.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Thank you Anissa for being so helpful…
Thank you Anissa for being so helpful with our query this week.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Anissa was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Selection of bags
Item ordered. Not available
Email offered an alternative which was excellent
Very quick service
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
GREAT CUSTOMER SERVICE!
GREAT CUSTOMER SERVICE!
Ordered some Chocolate Covered Toffee over 3 weeks' ago. However, as my order had not arrived,
I contacted their Customer Services and received a response from Chelsea. She was very professional and managed to sort the issue.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Cannot fault dispatch and delivery…
Cannot fault dispatch and delivery time. My mother is very fussy and asked for a thorntons figure for christmas. First off... the minimum order was £15 so added a couple of bags to make up the checkout. Thorntons used to be in Glasgow fort and you got 2 pick & mix bags for £5. With my husbands blue light discount it came to £8 for both. Honestly wish I wouldn't have bothered. The figure seems so small compared to what you used to get in asda for a tenner years ago. Menu has also gone downhill. No more vanilla truffles.. I don't think I'll be rushing to order from here again. One small figure and 2 small bags of chocs for 25 quid and that was with discount.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thanks for your review.
We appreciate your feedback as it will help us improve our service. Apologies for any inconvenience caused.
Hannah @ Thorntons
Purchase on the phone to Thorntons
Jason treated me with professionalism and had a friendly manner. He went above and beyond. Thank you
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Jason was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Ordered multiple Christmas boxes as…
Ordered multiple Christmas boxes as presents. Unfortunately one of the boxes had opened in transit. Contacted Customer Support this evening and within a short time Chelsea replied and is sending me a replacement box. Great customer service!
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Thank you Chelsea for helping me with my order
Thank you Chelsea for helping me with my order today. I really appreciate your help and advice.
Will certainly use Thorntons again. Customer care excellent.
Thanks
Tom.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Had a problem getting into my account
Had a problem getting into my account, one email and the lovely Chelsea sorted me out and I got to place my order, great service and I would definitely recommend Thornton's, yum yum
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
The response from Customer services was…
The response from Customer services was a very positive experience.
Fast reply, very polite and resolved the issue immediately without question.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Always loved Thorntons
Always loved Thorntons, but love them even more now. Ordered some gifts online, when one arrived already opened, it was replaced without quibble. Thank you Thorntons!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Great quality chocolates
Great quality chocolates ! Have ordered multiple times from Thortons, quick easy & fast purchase/deliverys ! Any time i've had to contsct them about my order (through no fault of their own) they have always been so helpful.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Delivery Problem
I had problem with my delivery and had to e mail Customer Service. The person who dealt with my delivery was extremely helpful, friendly and kept me informed on progress. She was a delight to correspond with. Excellent service thank you
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Had a problem with my order
Had a problem with my order, contacted Thornton's and Chelsea sorted it straight away👍
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Good old fashioned service
Although I got sent the wrong order, it was very quickly rectified and a replacement sent straight away. With the very good service, prices and fast delivery, I wouldn't hesitate to buy direct in the future.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
I love Thorntons chocolates
I love Thorntons chocolates, have been buying it for myself for over 30 years. Gorgeous confectionery, great deals to be had, I got 15% off & free delivery on my order for cyber Monday deals. Customer service interaction is phenomenal, big thanks to Anissa who helped me so much when my free delivery didn't go through. Delivery is usually quick, my last order took a bit longer than usual but worth the wait. Miss having the shops in the high street.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Anissa was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
My order was lost at the royal mail and…
My order was lost at the royal mail and when I phoned the lady was really nice she replaced my order without any hassle.
Brilliant customer service
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
Very effecient service
My item arrived without the personalisation I had requested but Chelsea handled it in a perfect and effecient way. She resolved my query within 12 hours of me contacting customer care and I was very grateful for the way she dealt with it.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Missing Discount
Ordered some bags of chocolate for a birthday during Black Friday when there was 15% off. I also had a discount code for signing up which knocked off the postage. However it was only after I had bought the items the discount hadn’t been taken off - I was in a bit of a rush as the Viennese truffles kept going out of stock! However I contacted the customer care team and Chelsea advised she could refund me the difference. Great service so far (chocolates and refund pending)!
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
We’re so pleased to hear Chelsea was able to help you
with your recent order. We’re here to help whenever you need it
All the best!
Lewis @ Thorntons
Excellent customer service
Customer service excellent when there was a mistake on my order .
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thorntons
Thank you for your review – we can’t wait to serve
you next time!
Best regards,
Lewis @ Thorntons
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