Thomson Dairies Arvostelua 

Our request was answered quickly and effectively. Like every time.

Signed up for milk deliveries, milk delivered on different days to what was advised. Quantity delivered was not what was ordered and deliveries were made at 2.30am, meaning it spent several hours not refrigerated. Emailed to cancel, this was ignored. Left note for driver and this was ignored and more milk left anyway, along with a note saying to phone to cancel. Called to cancel and guy who answered refused to cancel it. (wouldn’t give his name, so clearly knows he’s in the wrong!)

Excellent and reliable service

They charged me 6.20 for 2 loaves of sh%tty white bread which cost under a quid at the supermarket. An absolute joke!

Nicola dealt with my request very quickly thank you

I've been getting my milk, eggs and recently wholemeal bread delivered from Thomson Dairies and would highly recommend them.

There have been very little issues, but if there are they are prompt on actioning and/or sorting everything out.

I was Locked out of my account today and Nicola swiftly fixed the issue!

Great service and will continue to use them for many years.

Called to discuss excessive payment taken via direct debit on 28/03/ 2024 missed payments on my part and charges that are applied on website I was told these were A BIGGER FONT SO DO NOT CLASS AS SMALL PRINT, i was assured I would receive return email following the call this never happened, I do take accountability for missed payments and obviously would honour the charges, however I will absolutely not accept the attitude that was provided from Thomson’s team member who after being asked the department they work in the reluctant answer was admin-Zero Inter - personal skills, aggressive, hostile,abrupt to name a few: quick slam of the phone resulted in a male colleague returning my call who told me all calls are recorded, repeatedly, I actually felt he was quite oh well we record calls and will listen to them continually until we can learn how to abuse our customers even more, ( or this is your classic listen to all call recordings and employee of the month goes to whoever has the most disgruntled customer ) we use trust pilot and google review we will remove your negative review ??? Why ! Surely negative reviews are a way of addressing problems within your Team @ Thomson’s ? On a very serious note anyone vulnerable or elderly please do not call this company they will impact you greatly with the aggressive tone in which they conduct themselves. Your milk is only a corner shop away a lot cheaper and a lot less hassle with friendlier services. Family run businesses should be encouraging rapport with customers not steam rolling them unless of course Thomson’s have no need for client retention. Reading previous reviews they all carry on with a similar vein.

Let’s take a moment to honour the cows that provide us the milk, Thomsons attitude could sour by just looking at it…

I find that Nicola always updates and replies to any emails in a quick and positive manner.

Convenient for my family

Pleasant and efficient

AVOID
Wish I had read the reviews first.
Ok so the product is not the problem. The customer service was poor. Got a very rude man who actually hung up on me all because I said he was speaking at same time as me. Called back to sort this payment problem out. I cancelled DD because I was confused when their sight said to pay now so I paid with my bankcard immediately. I cancelled DD cause I wasn't paying twice. Anyways to cut a long story short I have never been spoken too so rudely. Manners cost nothing . Poor business practice.

Nicola responded quickly and with a friendly email.

Nicola was first class in dealing not only my most recent request but also others made before. Great Service.

Great communication from set up & first delivery completed very quick.

Always a prompt and friendly response.

Never let me down. Always get my delivery. When messaging it’s like messaging a friend, alway pleasant, nicely mannered. I definitely give Nicola 10 out of ten ⭐️

Milk is generally on my doorstep when I get up, around 6am, although on Tuesday morning there was no milk. Contacted the office, they offered to have the driver drop off tonight (Wednesday), all contact is very polite and professional, and offering to go out of way to rectify situation. Fortunately I had enough milk to last until my next scheduled delivery.

Friendly and timely response. Always helpful to deal with.