أتوجه إليكم بخالص الشكر والتقدير على تجربة التداول الممتازة كانت المنصة سهلة الاستخدام ومريحة بشكل كبير وفاعلية. أود أن أتوجه بشكل خاص بالشكر إلى الأستاذ أنور، الذي كان له دور كبير في مسا... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’ve experienced delayed withdrawals, platform lag, and extremely wide spreads - but what I found completely unacceptable happened last week. They deducted my profits under the pretext of a withdraw... Näytä lisää
Yritys on vastannut
I started trading with ThinkMarkets a few months ago, and I’m genuinely impressed with how smooth everything has been. The account setup was quick, and their verification process was hassle-free, whi... Näytä lisää
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ThinkMarkets deducted my client’s legitimate manual trading profits (Account #159798) due to a subsequent unrelated EA activity that didn't even make a profit. They are using "Paragraph 10" as a blank... Näytä lisää
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Yrityksen tiedot
- Välittäjä
- Vaihtoehtoiset rahoituspalvelut
- Rahoituslaitos
- Sijoituspalvelu
- Muut kuin pankin rahoituspalvelut
Tietoja yrityksestä ThinkMarkets
Yrityksen kirjoittama
Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 15 years of experience, we're composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets' mission to become the leading trading platform of choice across the world.
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.
Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.
* available depending on certain jurisdictions
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.
Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.
* available depending on certain jurisdictions
ThinkMarkets - A leading mobile-first provider of CFD trading across FX, equities, indices, and more
Yrityksen kirjoittama
- ThinkTrader
- An intelligent platform to power your trading, every step of the way.
- World Class Support
- Our multi-lingual client service team is here to assist you 24 hours a day, 7 days a week
ThinkTrader Platform
Check our our award-winning trading platform, ThinkTrader
Trade with confidence
Yhteystiedot
35 New Broad St, EC2M 1NH, London, Yhdistynyt kuningaskunta
- +44 203 514 2374
- support@thinkmarkets.com
- www.thinkmarkets.com
3,4
Keskitasoinen
520 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It’s simple
Quick, easy and straightforward to fund, trade and withdraw with competitive fees
10. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Dear Ken,
Thank you for sharing your positive review! We are happy to hear that you are satisfied with our service and find our app simple to navigate. We appreciate your feedback, and we wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
There are no issues with depositing and…
There are no issues with depositing and withdrawing. The spreads are the smallest I have ever seen
2. joulukuuta 2024
Vastaus yritykseltä ThinkMarkets
Hello Asanda,
Thank you for the positive feedback! We understand the importance of providing our clients with efficient deposit & withdrawal processes, and it is great to know that you are happy with our service. We wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
Response Time
Very responsive to queries. Quick to resolve and escalate while keeping you updated. Aleks is very polite and helpful with any issues. Pleasure to trade on their platform.
7. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Dear Mufaro,
We are very thankful for your feedback! We’ll continue striving to provide exceptional services and outstanding customer care to keep your experience with us remarkable. We will ensure to pass on your kind words to our agent!
We wish you good luck with your trading!
Warm regards,
The ThinkMarkets Team
Good broker
17. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Dear Hristo,
Thank you for sharing your positive review with us! We are truly grateful for your feedback.
Kind regards,
The ThinkMarkets Team
Very reputable company with great…
Very reputable company with great support...
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ThinkMarkets
Dear Dr. Ahmed,
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Providing you with a secure and reliable trading environment is our top priority. We wish you all the best!
Kind regards,
The ThinkMarkets Team
something improve to become better
I got a few trading accounts with ThinkMarkets, the support is good. However, the slippage on gold is terrible that can make your trades turn positive to negative. Most of the time when you open and close the order, the difference between your price you see and the triggerred price is around more than 20 cents negative rariance on gold. My mt4 4028232 account there is still making good profits but this make things harder. If the order execution is fairer than I can make more money. Another point not good point is slow process of money withdrawals. The good point is it is still a trustable company to put money in as I trust the support team on the ground there. If they can improve 2 above things, I believe I can invest more and they will have big clients like me. I had communicated this issue with the CM there but nothing improve so far.
15. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Dear Nguyen,
Thank you for taking the time to share your detailed feedback. We greatly appreciate your trust in our company and your kind words about our Support team.
We sincerely regret the challenges you’ve experienced with slippage on gold and the processing time for withdrawals. Please know that we take concerns like these very seriously, as providing a seamless trading experience is one of our top priorities. We are continuously working on improving our platform, and your feedback plays a key role in helping us identify areas for enhancement.
We made sure to forward your improvement suggestions with our team. Your input is invaluable, and we’re committed to ensuring that we can support you in achieving your trading goals.
Thank you again for your trust in ThinkMarkets. We wish you all the best with your trading!
Warm regards,
The ThinkMarkets Team
Best broker
14. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Hello Victor,
Thank you for the positive review, we are happy to hear that you enjoy trading with us! We wish you success on your trading journey.
Best regards,
The ThinkMarkets Team
Need a lot of refurbishment…
Great but not as expected.....it's just a platform to trade, no human assistance at all. Not many options available to get help with your decision to place a trade.
10. joulukuuta 2024
Vastaus yritykseltä ThinkMarkets
Thank you for taking the time to share your feedback. We value your insights and appreciate you bringing this to our attention.
We’d like to assure you that we have a dedicated and highly professional support team available to assist you with any queries or guidance you may need. You can easily reach out to us via email, phone, or live chat. For your convenience, all the details are available under the "Still have questions?" section on our page here: www.thinkmarkets.com/au/support.
We’re committed to ensuring a seamless experience for all our clients and we remain available if you need help. We wish you continued success on your trading journey!
Best regards,
The ThinkMarkets Team
ThinkMarkets 💥🚀
I am very very satisfied with ThinkMarkets.
One of the greatest brokers in this days.
I recommend!
9. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Thank you for the kind words, your feedback means a lot to us!
- The ThinkMarkets Team
Great platform
Great and user-friendly trading apps. And not forgetting excellent customer service.
8. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Hello Katlego,
Thank you for your appreciation, your input means a lot to us! We will continue to strive to provide a comfortable trading environment so that your experience with us is always great.
Best regards,
The ThinkMarkets Team
Unprocessed withdrawals, erroneous pricing, subpar support
One of the withdrawals I requested from my ThinkMarkets account over 25 days ago has still not arrived to its destination. My request to retrieve the supporting wire transfer documentation (swift copy) have fallen on deaf ears, with the support team blaming your partner bank. It has been impossible to get clarity and transparency from you on the status of these funds. As a customer it is highly concerning that the simple withdrawal takes five times longer than advertised on your platform.
I understand that third-party partnerships are not something that firms like ThinkMarkets have direct control over, but I do believe there are obvious solutions here, which I would have been happy to work on with you on.
I'm posting this in the hopes of getting an effective and swift solution to this matter. I have reached put to your support, account management and finance teams via chat, phone and email channels, to no avail.
As for the reason for my withdrawals, a few weeks before making them, I experienced an unfortunate incident whereby ThinkMarkets applied a margin call stemming from a glitch (aka bug) in their software. The bug resulted in a miss-quoted price for a specific stock ticker, which created a margin call and liquidated all of my positions erroneously
The team's response was that this was the fault of one of their vendors (a liquidity provider) and I was not compensated for losses incurred.
20. joulukuuta 2024
Concerning Account Opening Process & Non-existent Customer Service
I strongly advise potential customers to be wary of ThinkMarkets based on my recent account opening experience. After three weeks, my account application remains unresolved due to their poor communication and customer service.
What started as a simple address verification turned into a needlessly stressful situation. Instead of clearly stating they needed my village/area name, they vaguely claimed my "addresses do not match" - a concerning statement that caused unnecessary anxiety about potential identity theft. Only after multiple follow-up emails did they clarify this simple requirement.
Their customer service team regularly ignores emails, takes days to respond, and when they do, provides incomplete or unclear information. Multiple follow-ups between 19 December 2024 and 2 January 2025 went unanswered. Today (January 6), three weeks after initiating the application, I still don't have an active account.
If this is how ThinkMarkets treats prospective clients during the onboarding process, it raises serious concerns about their service quality once you're actually trading with them. Their lack of transparency, poor communication, and apparent disregard for customer service are major red flags for anyone considering this broker.
For reference: Application started December 17, 2024
Account status as of January 6, 2025: Still not opened
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ThinkMarkets
Dear Stuart,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience with our registration process and would like to extend our apologies for any frustration caused.
At ThinkMarkets, we aim to provide a smooth and transparent onboarding experience for all our clients. Please rest assured that your concerns regarding communication and service quality have been taken seriously and were reviewed thoroughly.
In our efforts to resolve this matter, we have tried to reach out to you via phone and email, but unfortunately, we have been unable to get in touch. We truly want to assist you in completing your account setup and addressing any concerns you may have.
To expedite the resolution, we kindly ask that you check your inbox (including spam/junk folders) for an email from our team or reach out to us directly at support@thinkmarkets.com. We are committed to resolving this situation promptly and ensuring you feel supported throughout the process.
We appreciate your patience and understanding, and we hope to turn this experience around for you. Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
The ThinkMarkets Team
Software,betrouwbaarheid,deskundigheid en produkten.
Het bedrijf gebruikt perfecte software,is betrouwbaar en voert alle opdrachten snel en foutloos uit.Ook veel support indien gewenst
4. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Beste Johan,
Bedankt voor het delen van je feedback met ons. Dat is voor ons erg belangrijk! We zijn blij om te horen dat je tevreden bent met onze diensten en dat alles op rolletjes loopt. Onze prioriteit bestaat uit het bieden van de beste ervaring en het geeft ons voldoening te horen dat we aan je verwachtingen hebben voldaan. Ons supportteam zal ook blij zijn met je compliment.
Bedankt dat je ons hebt uitgekozen als jouw broker. We willen je bedanken voor je vertrouwen!
Met vriendelijke groet,
Het ThinkMarkets Team
ThinkMarkets: Threats and Silence Over Accountability
After leaving a review on Trustpilot exposing ThinkMarkets' shameless behavior, I was surprised to receive an email from them almost immediately. Their response time starkly contrasts with their claim that they need a year to conduct a so-called account review!
My account details: Account Number: 10153310 with a total amount of $95,204 including principal and profits. Since December 2023, I have made numerous attempts to communicate with ThinkMarkets, providing all relevant trading records and patiently waiting for the review results. However, instead of giving any clear conclusions, they unilaterally deducted all my profits in April this year, citing alleged “violations” in my account, yet failing to provide any evidence to back up their claims.
What infuriates me the most is their recent email, which shows no sincerity or intention to resolve the issue. Instead of addressing the problem, they are using my principal and profits as leverage to threaten me into stopping my efforts to expose their shameful actions on social media. This behavior is a blatant attempt to silence customers and is utterly unacceptable.
For a platform that claims to be "responsible," ThinkMarkets' conduct is shocking. Their actions not only disregard the legitimate rights of their clients but also attempt to stifle voices of dissent through intimidation.
I have already engaged legal counsel to draft a formal demand letter and plan to take legal and regulatory action to protect my rights. Furthermore, I will continue to expose ThinkMarkets’ disgraceful treatment of its customers across all global forex-related discussion platforms.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ThinkMarkets
Dear Ru Zhang,
Thank you for sharing your feedback. We have thoroughly investigated your case and have communicated with you regarding the actions taken on your account.
We would like to clarify that all account activity is subject to our Terms and Conditions, and any actions taken have been in accordance with these, along with company policies.
We encourage you to continue communicating with our team directly so we can address any concerns efficiently.
Thank you for your cooperation and understanding.
Sincerely,
The ThinkMarkets Team
Depositing is easy but for withdrawal…
Depositing is easy but for withdrawal it takes long and I still not even been processed even after requesting for a withdrawal the money still remains in my account and you still able to trade with it so somehow like they don't want you to withdraw money, and they ask for lot of stuff when you want to withdraw and still my request is pending don't know when they will process it then I still gotta wait for I don't know how long or if I will even get my money so it's a problem compared to other brokers like xm for instance where you withdrawal is processed immediately and you can get your money the same day
2. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Dear Abdul,
Thank you for sharing your feedback. We completely understand how important timely withdrawals are, and we’re sorry for any frustration caused during this process.
Regarding your withdrawal request submitted earlier this month, we initially required a copy of your bank statement to verify your details and ensure compliance with regulatory requirements. We appreciate that you responded to our request, and we can confirm that your documents have been received. Your withdrawal is now with the dedicated team and it is being processed, and we’re working to complete it as quickly as possible.
Thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us directly—we’re here to help.
Kind regards,
The ThinkMarkets Team
program / instruments are always…
program / instruments are always working well, no technical or other problems.
2. tammikuuta 2025
Vastaus yritykseltä ThinkMarkets
Thank you for your positive feedback! We're glad to hear that everything is running smoothly for you. Our team is committed to providing reliable service, and it's great to know you're having a seamless experience with our platform.
We appreciate your trust and look forward to supporting your trading needs!
Best regards,
The ThinkMarkets Team
The most bad broker in the world
21. joulukuuta 2024
Vastaus yritykseltä ThinkMarkets
Dear Shehab,
Thank you for sharing your feedback. We’re sorry to hear about your experience, as providing excellent service and support to our clients is always our priority.
We’ve made several attempts to contact you to better understand and resolve your concerns, but unfortunately, we haven’t been able to reach you. Additionally, we’ve sent you an email requesting an updated contact method so we can connect with you directly and assist further.
Please feel free to respond to our email or reach out to our Support team at support@thinkmarkets.com. We’re here to help and would greatly appreciate the opportunity to address your concerns and improve your experience with us.
Thank you for your patience, and we look forward to hearing from you soon.
Kind regards,
The ThinkMarkets Team
They just play with your money
They just play with your money, open and close position on their own convenience, without crediting the amount to your account
Customer assistance , is just a joke managed by a chatbot, same as the automatic answer to this review.
Nothing else to do, just report them to authorities
Account 2024842
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ThinkMarkets
Hi Moreno,
Thank you for sharing your feedback. We take complaints like this seriously and have looked into the matter with our team. It appears our team reached out to you last Friday requesting more information to assist you further.
Please check your inbox for an email from ThinkMarkets and provide any additional details to help us investigate.
We wish you all the best!
Warm regards,
The ThinkMarkets Team
Easy to deal with
19. joulukuuta 2024
Vastaus yritykseltä ThinkMarkets
Hello Donald,
Thank you for the positive review, we are happy to hear that you enjoy trading with us. We wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
Customer support has been very helpful…
Customer support has been very helpful with my concern. They solve my problem very easily and and specially on my mother language and that makes me feel very confident about the company. Special thanks to Lora Ilieva
16. joulukuuta 2024
Vastaus yritykseltä ThinkMarkets
Hello Ferhan,
Thank you for your review! We're glad to hear you're satisfied with our agent's assistance and we are very pleased to know that she was able to resolve the issue so efficiently. We will make sure to pass on your kind words to her!
We strive to provide the best experience for our traders and truly appreciate your positive feedback. We wish you good luck on your trading journey!
Warm regards,
The ThinkMarkets Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.