The Whiteley Clinic Arvostelua 

This was my second procedure at the Whiteley Clinic and again I cannot fault anything! Everyone was so attentive and talked me through everything and everything was done to make my experience as positive as possible.

The kindness and the knowledge of the staff made me feel at ease from the start. I was informed of exactly how the procedure was going to be performed and how long it was going to take.

It was also of benefit to have a phone call the next day to see how I felt.

I can't fault the friendliness and efficiency of the way I was looked aafter by everyone at the Whiteley Clinic.

Great staff , professional , excellent service , brilliant results

I have to say from the moment I stepped into The Whiteley Clinic in Marylebone I was welcomed by extremely friendly staff and made to feel at home. There was a very calm atmosphere and excellent hospitality. As I was have ELVA on both legs I was given a private room for the day from the outset which was very comfortable. With treatment on both legs in morning and afternoon I was not in the least bit nervous and as I was talked through every part of the procedures. I am having my review in 6 weeks after the procedure but any queries that I had were also addressed immediately by telephone and another interim check for complete reassurance. I could not rate Professor Whiteley more highly as he was superb and we had a great chat. I have to mention Chris (nurse) and Justina (stenographer) who were both amazing.

Great communication of risks of varicose vein surgery, both verbal and written and what to expect on the day and post- operatively by Professor Whiteley
Kind professional manner of whole team in theatre and afterwards. Concluded by Follow up phone call after surgery.

Good team of experienced professionals! They managed expectations well and made varicose vein treatment (not the most pleasant procedure) a positive experience. Great communication, attention to detail and support during the treatment.

Good experience at the Whiteley Clinic from pre assessment right through to having procedure on my leg for Venous reflux. High care from Doctors, Healthcare Assistants to Receptionist’s. Everyone in the team made my stay from morning to afternoon procedures a very positive experience.

Im sure the clinical treatment is excellent, if you can ever get to it. The trouble is the administrative staff.

The clinic runs direct advertisements. See for example Varicose Veins Treatment | Venous Conditions - The Whiteley Clinic

To quote your website:

“The Right Place For You… You can come to any of our The Whiteley Clinic locations for your Consultations and Treatment Plan now! “

“Speak to an expert”…. “Book Consultation”

I did all that. I got an appointment. I got BUPA authorisation for my appointment, even though the condition (varicose veins) could possibly be described as cosmetic, Bupa agreed to pay. Even if Bupa had not, I was quite happy to pay myself.

The problem was, I didn't have a GP referral. Should I really have to bother my somewhat overworked GP with a matter as trivial as varicose veins?

The admin staff could not get over this. They somewhat high handedly and unilaterally cancelled my appointment. Nothing I can do can change their minds....

So it is either false advertising, or the admin staff don't know what the company is saying to customers. But if you're looking to go direct, I suggest you try somewhere else...

EDIT: to reply to the below, 1) I asked several times why you were cancelling my appointment but you didn't reply; 2) I said I'd post a review but again you didn't reply; 3) this review is almost verbatim my email complaint to which you did not reply; 4) "the low recurrence": you already operated on me once and this IS a recurrence after the previous treatment 5) I know its serious. They hurt. That's why I am so annoyed that you unilaterally cancelled the appointment and 6) even now what you are saying is that at worst I may have had to pay for the appointment. That's fine. I'm happy to pay. I'd just like to be treated, not rudely dismissed.

Edit 2: Your answer at 2 seems to be the best solution: your instructions to staff to let patients get the appointment even if they don't have a GP referral letter. That is the direct service that you advertise. thank you for making that change.

On the payment point that you find strange: You said in your first reply that, if I did not have a GP letter, I may have to pay for my appointment. I have said i don't mind that, of course. I expect to pay. In your edited response you deny saying it. I think you may have misunderstood.

Anyway, I am now (nearly a year later) having the treatment at the Candover clinic in Basingstoke who have not (at least yet) unilaterally cancelled on me.

I had great patient care recently when I visited the clinic. From start to finish, I was very well looked after and there was plenty of information given to me about post-care advise. I'm looking forward to Stage 2 of my Varicose Vein process !
Best wishes

Alison

Recently had pelvic vein embolisation and then EVLT at the Whiteley Clinic in London. Both Dr Andrew Willis and Dr Paul Herbert were excellent in putting me at ease during the respective procedures, along with the excellent team of sonographers and nurses. Everything was thoroughly explained, and I got top treatment and care throughout. I would highly recommend.

I had a consultation at the Whitely clinic and few weeks later underwent ultrasound guided treatment for superficial venous disease. As it was under local anaesthetic I felt very anxious. All the staff at the clinic were understanding, reassuring and supportive. I cannot thank Dr Willis and his team enough.

I have only good things to say about the Whiteley clinic. Very professional and caring healthcare for painful veins.

Ive been a few times now and always feel very well looked after by Dr AJ, Amanada, Vicky, George and the rest of the team. Thank you.

Totally professional at all times, efficient, kind and supportive- always go that extra mile to make sure you are fully informed and happy with everything. Expert advice and treatment. Great Teamwork

The nurses were really kind, caring and friendly!

I was made to feel comfortable and given a lot of knowledge so I could understand what was happening.

I received expert treatment at the Whitely Clinic. The whole team were excellent. Friendly, caring and compassionate throughout my treatment.
The knowledge and expertise of my surgeon was brilliant. I felt relaxed and in very safe hands throughout my time spent at the Whitely Clinic.

My legs were a disaster, looked terrible and functioned even worse. My veins were huge and my legs felt so heavy. NOT ANYMORE :.)
Dr Whiteley and his team are brilliant. From start to finish they have been fantastic.
I still have to go back for the last part of my procedure but already my legs look brand new and they feel so much lighter. I can wear normal length shorts and do 0-60 in 9 seconds (only one of those things are true).
If you are thinking of having this procedure done do it with absolute confidence.
Dr Whiteley is a genius and his team are brilliant.

This is an absolutely outstanding clinic with first class staff. Professor Mark Whitely is a first class surgeon and clearly the best in his field . I had complicated varicose veins in both legs and was treated in a day at the Guildford Clinic . 3 days on and I’m playing golf and the results look really promising.
I would highly recommend Mark Whitely and his brilliant team .

I attended the Whiteley clinic in London on Saturday for treatment for pelvic congestion Syndrome. I had 3 vein embolism. I just want to say a huge thank you to all the staff for making me feel so comfortable during my visit.
The staff were considerate, kind and caring and the clinic was lovely and welcoming.
Big shout out to Monique for her love of garage music which was playing in theatre. Prof Beckett for his expertise in the field and friendly attitude, Andrea who made a lovely cup of tea, Vicky who helped me in theatre and there lovely smiley Carly on reception.
I’m hoping this is the start of a new pain Free life for me.
Thank you so much The Whiteley clinic