Poor Communication, Great Food
This review comes in two parts. Firstly, for the service prior to our wedding day. I have to be totally honest, I found the service incredibly poor. The person assigned to our account (Monique) cancelled face to face meetings with no notice (1 hour prior to the meeting), failed to communicate with us on a number of occasions and failed to provide accurate allergen information which could have been dangerous for our guests. The owner, Cait, is also incredibly rude and unhelpful and it took a staff member, Catherine to turn it around. She really is an asset to the company as she provided appropriate communication and made sure we had accurate allergen information. It is disappointing that Monique was unable to do this, but we are thankful to Catherine for her support.
When it came to the day, though, this company is 5 stars. A huge thank you and shoutout goes to Vicky who was phenomenal throughout the day. She communicated with us throughout the event, ensured that we were enjoying the day and was totally amazing from start to finish. The food served was also fantastic and the guests commented on how the meals were fantastic.
Perhaps we were unlucky with the service prior to the day, but I have to say that Vicky and the team on the day, really did turn it around.
10. elokuuta 2022
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