The Letting Game - Letting Agents Bristol Arvostelua 

We had Zoe as our letting agent she was incredibly helpful and made the process seamless would highly recommend !!!

Sophie was helpful and welcoming during my viewing. She had a great attitude and down to earth, empathetic approach which I really appreciate in the real estate world. Sophie was prompt and communicative and made the whole process feel very easy and exciting. She showed a clear ability to successfully communicate the landlord and tenant's needs to one another. Appreciate it!

Sophie was exceptional, she was very fast and informative in every response. She is great at her job and I can tell it stems from her being a lovely person. 10/10

TLG has been very flexible about adjustments based on individual circumstances.My whole procedures has been very smooth so far and I can’t thank enough to Sophie Knight for that.
Keep it up ❤️

Had a very good experience using the letting game, they were efficient with communication and it was easy to sort enquiries, viewings, and ask any questions. Sophie who we met to view our house was very kind and welcoming person who made us feel happy to use their company and safe to go ahead with accepting the house

Excellent communication and streamlined process
Sharifa made the final stages of the process so efficient, and it has not gone unnoticed

Easy process for a first time landlord. Really appreciated the easy to follow process and the reassurance provided by the letting game

Never ending changes of agent, their staff turnover is very high.

After starting the process of leaving a property following the landlord selling I’d provided their details to provide a landlord reference, they claimed not to have received the email on multiple occasions. The week after this I found out they had since left, seems pretty likely they just couldn’t be bothered to deal with it before they left the company.

I’m also not sure what it is they actually do, they have a tenant portal (why can’t I just phone?) that you report any issues on and then the third parties (contractors etc) that are registered with them respond and sort out appointments for repairs, so what do the letting game actually do ?

My son and his five friends rented a property through The Letting Game. At the end of the tenancy there was an issue with the landlord returning the deposit. After multiple calls to The Letting Game and calls to the deposit scheme it transpired that the deposit had been incorrectly registered, five of the boys were not on the deposit certificate. The Landlord was planning on keeping the majority of the deposit (£4000) to cover works to the property, her costings were excessive and I felt the landlord was trying to make money out of these students. The property was in a poor state of repair when the boys moved in, broken furniture and the boiler constantly not working. When I brought this to the attention of the Letting Game the response I received was, I’m not sure what you want us to do. The Letting Game have an ongoing relationship with this landlord, they did not seem bothered that one of the landlord’s they do business with are illegally registering deposits. The only prove they requested from the landlord was a screenshot to say they had registered the deposit, this screenshot did not say the deposit was protected, ie no funds had been transferred and who had been registered on the deposit, they should have asked for a copy of the deposit certificate, this was never done. Now Letting Game will say this is a Let only property and it’s the responsibility of the landlord. However, they received the funds for the deposit so have duty of care to ensure the funds are registered correctly, they didn’t seem to care.
I work in Lettings and because of my knowledge I was able to get the full deposit refunded, this took two months and a lot of my time.
If you are renting through this agency please double check all your paperwork because The Letting Game will give you no support or help if it’s been done incorrectly, totally shocking behaviour from an agency.

Zoe was so approachable and made us feel so relaxed straight away. She was polite and knowledgeable and answered all our questions! Couldn’t recommend her enough!

Zoe was amazing! So friendly and approachable. She was very helpful and quick to respond. Would highly recommend!

Transparent and organised throughout the process, it felt like they put the tenant first.

Such a great service from Tobi. She was approachable, quick to respond, and made everything super straightforward. Really felt looked after the whole way.

Tobi gave excellent guidance. Friendly, knowledgeable and made everything easy to understand.

I was nervous about the experience but Jessica Pritchard was amazing.

She is easy going and personable- every interaction was so easy to understand and it felt like I was speaking to someone I’d known for years.

Aside from her bubbly personality, lies a very intelligent and knowledgeable lady who is passionate about what she does and takes the time to explain how things work in a way I could understand.

I would recommend her to anyone who is looking to rent or let a property.

Anyone who has her on their team is very lucky indeed.

Had dealing with Jessica and Ffion excellent knowledge and a veryprofessional manner the way these guys delt with my enquiries / problems is a credit to the letting game team. Will be using them again in the near future. Thank you.

Great experience finding a rental property with the letting game! We had the pleasure with dealing with Zoe through the process and she made it incredibly easy and was extremely helpful. She clearly works very hard and is very good at her job! We would both like to thank her for all her help! Definitely recommend using the letting game.

Zoe Boniface has been amazing! Friendly approach, quick answers, super helpful. I would definitely recommend The Letting Game. Thanks a lot Zoe! :)

Our property matchmaker Zoe answered all our questions and was very patient with us. We really appreciate how clear and helpful she was handling our situation.
Mary from the team was also very quick with any amendments that needed to be made to the agreement.