Customer service was great. I had an issue where I couldn’t access my subscription to cancel it. Initially there was an AI email or two and then it directed me to an actual person once it had ga... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really great that Koinclub have rewarded their loyal customers with a promotion for coins at face value plus postage when they are first released. It really helps collectors in these difficult times.
Yritys on vastannut
I get stuff delivered that not remotely interested in, that gets delivered whilst am working away. When get home, have lots of unwanted bits of collections, and gone out of the time frame to send ba... Näytä lisää
Yritys on vastannut
No reply to emails Very bad customer service. No replies to emails. It clearly states on their website that if you sign up to their mailing list you get free delivery with no minimum charge. I... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Yrityksen kirjoittama
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Yhteystiedot
PO Box 9438, BH15 9HR, Poole, Yhdistynyt kuningaskunta
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Hyvä
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Koin Club
Collin,
Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience was smooth and prompt, and that our team kept you well-informed throughout the process. We always strive to deliver clear updates and timely assistance.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
As always good delivery from you but…
As always good delivery from you but seems longer maybe due to post office
29. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Colin,
Thank you for the 5-star rating. We are happy to hear that our service remains reliable. We appreciate your feedback regarding the transit time and understand your concern about potential postal delays. We hope to serve you again soon.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I didn't subscribe it was a 1 off…
I didn't subscribe it was a 1 off payment of 3.99 I think then today took 43.98 out of my account. Scam
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Aaron,
Thank you for your feedback, and I am sorry that your experience did not feel clear to you. I can confirm that your subscription has now been cancelled, so no further payments will be taken. If you have any questions about your order or the payment, please get in touch with us directly and we will be happy to help.
Kind regards,
First Class Service and First Class…
First Class Service and First Class Products thank you
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hunter,
We are so pleased to hear that you experienced top-quality service and were delighted with your items. Thank you for taking the time to share such wonderful feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Customer Service
I have E-Mailed The kion Club on 3 Occasions
29th/30th Sep & 5th Oct 2026 and have received
No Reply even a standard Generated Reply that most Companies & Organisations have.
I was trying to Resolve various issues I have had trying to
Place an order.
I am Dissappointed in Customer ervice Communication.
I also had tried various other options like Chat would not
Connect on there Webpage. (which I had used prior in below comment ) I also looked for Phone number on Google but they can not be contacted by phone
I was happy with Previous correspondence l had with them over varios enquiries I had.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Koin Club
Hello,
Thank you for your feedback, and I am sorry that you have not received a reply to your emails. That is not the standard of service we want to provide. I would like to look into this for you, so could you please share your name, the email address you used to contact us and any order number through the Request Information option? Once we have your details, we will get this resolved for you as soon as possible.
Kind regards,
Vastaus yritykseltä The Koin Club
Richard,
Thank you for your review. We're glad you enjoyed your experience with our smooth monthly subscription service.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Scam avoid at all cost
Scam avoid at all cost . Was given a free coin then took £49 without agreeing for a coin i didn't ask for .
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Thomas,
Thank you for your feedback, and I am sorry that your experience did not feel clear to you. I can confirm that your subscription has now been cancelled, so no further payments will be taken. If you have any questions about your order or the payment, please get in touch with us directly and we will be happy to help.
Kind regards,
Overpriced and funding it difficult to…
Overpriced and funding it difficult to cancel subscription
25. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Deborah,
Thank you for your feedback, and I am sorry that you found it difficult to cancel your subscription. I can confirm that your subscription has now been cancelled, so no further payments will be taken. We appreciate you letting us know and will be passing your comments on to the relevant team.
Kind regards,
Vastaus yritykseltä The Koin Club
Irene,
We are glad you enjoyed your purchase and appreciate your positive feedback on our product.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The delivery was fast
The delivery was fast. The item arrived in Germany without any damage. I'll buy here again.
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Thank you! Great to hear it reached Germany quickly and in good condition. We look forward to welcoming you back.
Vastaus yritykseltä The Koin Club
Hi Ian, thank you! Glad it all went smoothly. Enjoy your collection.
Vastaus yritykseltä The Koin Club
Hi Mick,
Thank you for taking the time to share your feedback. We are sorry to hear that you are not happy with our pricing. We appreciate you letting us know and will be passing your comments on to the relevant team.
Kind regards,
Looks great love it very nice thank you
29. syyskuuta 2026
Vastaus yritykseltä The Koin Club
John,
We are so glad to hear that you are happy with the appearance and quality of your purchase! Thank you so much for taking the time to share your wonderful feedback with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
A good collection
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Gérald, thank you! Delighted the collection has gone down well.
One of the best coin collectors out there
The coin club is very good site for being able to get exclusive coins wide range of the foot ones and the customer services is extremely helpful when having a problem and will keep in touch until the problem is sorted
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Ian,
Thank you so much for your fantastic five-star review! We are delighted to hear that you enjoy our wide selection of exclusive pieces and that our support team was able to assist you every step of the way until your issue was fully resolved. Providing attentive, dedicated service and a great collection is always our top priority, and your kind feedback means the world to us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Don’t like the extra charges
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
David,
We appreciate your time and feedback regarding the additional fees you experienced. We are currently reviewing our pricing transparency to ensure all costs are clear to our customers prior to purchase.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Really like The Koin Club but some things need tweeking
I love the coins I have received from here. The prices are great aswell. Some are gifts and some just for me. I have a couple of issues however. 1) When you start a collection, they usually have a starter coin in the pack but then it takes forever to get anymore. And when you buy them separately or individually, you don't get the certificates with them even though they are part of the collection. 2) Apparently postage is done via Tiktok and you pay £3.99 once per live feed and your items come all together in the same package. But when you return anything the postage is paid per item so gets deducted off your refund. After all the deductions from the refund you end up with very little from the item itself. I have never had to pay for returning an item especially when it says on their website that returns are free within 30 days. It works out better for me to keep the items I want to return even though I have doubled up on some of them by mistake.
3) Some of the items have a value of £16 but they start the auctions for them at £8 starter but then you have an item that's value is £40 and starts at £1. I like the price for delivery and that you only pay it once. The service on Live is really good. They answer all my questions that they are able to. My orders have all arrived within a few days and customer service are good usually aswell. I am missing one of my starter coins from my James Bond 007 collection which is a Christmas gift and haven't received it even though I have sent pictures and they told me they will sort it. Also they haven't had any of the rest of any of my collections on the live shows and I have lots of collections that need filling.
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Tony, thank you for taking the time to set all that out — it is useful feedback and there is more in there than I can answer properly in a review reply. I will write to you directly to go through it, including the missing starter coin.
Kind regards,
Really dislike what you done to the…
Really dislike what you done to the shows. Not only is it now boring but putting up the prices everyday is just a p..s take.
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Damien,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not enjoyed the recent changes and that you are unhappy with our pricing. We appreciate you letting us know and will be passing your comments on to the relevant team.
Kind regards,
Yet another great coin
Yet another great coin & fast delivery great company to buy coins from
28. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi,
We are thrilled to hear that you enjoyed your latest addition and were impressed by how quickly your order arrived. Thank you so much for your kind words and for continuing to trust us for your coin purchases!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Vastaus yritykseltä The Koin Club
Gareth,
We are so pleased to hear that you are happy with your purchase, our service, and the speedy arrival of your order. Thank you for taking the time to share your positive feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.