The Incubator Shop Arvostelua 

In my state of extreme sleep deprivation (wildlife rehabbers are basically zombies by the time August rolls around), I didn't realise that Incuvet.co.uk and The Incubator Shop were one and the same - and also TMM Direct. Ironically trying to save a few pennies and missing that Incuvet prices were excl VAT, I ordered items from both sites, and therefore paid two lots of expedited delivery charges - in this house we call that "stupid tax".

UPDATE: I just saw on my statement that one delivery charge was refunded! I did not request nor expect this because I ordered from different websites after all. Really impressive customer service!

The items arrived the next working day, in perfect condition, and the TLC incubator I'd had my eye on - and which circumstances forced an urgent buy rather than waiting for a sale - was a chunk cheaper than direct from Brinsea.

The sweeties went down well too! Thank you!

I love this organisation! I've been shopping with them for the past couple of years and they bend over backwards to help you. Very knowledgeable about their products and they give true customer care. They are a small team and you will deal with the same people each time and they get to know you as a regular customer. So rare when buying online now days. They are also competitive on price, so you don't pay extra for great service. 100% recommend them.

Fantastic service provided by The Incubator Shop. Price matching was easy, saved me money and they gave me an additional £5 off. It's gestures like that which keep customers coming back and it's great to see a company place value in repeat business. Order was dispatched and received very promptly. Will be sure to come to these guys first next time. Keep it up. Thank you.

Great products and lots of information about them. Very quick delivery and would definitely recommend this company.