The Gym Group - Sutton Coldfield Arvostelua 32

TrustScore 3.5/5 tähteä

3,3

10A The Parade, B72 1PA West Midlands, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I would give it zero stars if I could. Signed up and was told my pin is not active until the manager contacts me. After two weeks of waiting (bear in mind I was charged for those two weeks) I went the... Näytä lisää

Saanut 5/5 tähteä

I have done a number of the classes which I love. I always feel fitter and stronger after doing them. Jack is brilliant on a Monday night, Ricardo is brilliant on a Wednesday night (shame he is no lon... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I come every week to Emma’s classes they are really enjoyable and I feel like I get results from her classes. I cannot rate Emma enough she is a brilliant trainer

Yritys on vastannut

Saanut 5/5 tähteä

Classes are taken by friendly, competent staff that put you at ease and give you confidence in yourself.

Yritys on vastannut


Yrityksen tiedot

  1. Kuntosali
  2. Kuntosalit
  3. Fitness-tunti

Yrityksen kirjoittama

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Yhteystiedot

  • 10A The Parade, B72 1PA, West Midlands, Yhdistynyt kuningaskunta

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

32 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I would give it zero stars if I could

I would give it zero stars if I could. Signed up and was told my pin is not active until the manager contacts me. After two weeks of waiting (bear in mind I was charged for those two weeks) I went there and asked a PT to show me around and liaise with her manager about my issue. Nothing happened. Sent tickets through their web service, you only receive an auto reply saying your ticket is closed. Contacted the customer service number and they said we are a third party company who only deals with billing. So don't bother if you haven't signed up yet. Worst experience ever.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

5 STARS

I've been a member at The Gym Group since late last year and it's been such a great experience. I've been doing the Legs, Bums & Tums class regularly since December. The class is fun, challenging and a great way to stay consistent with fitness goals.

A big shoutout to Skyla, one of the personal trainers - she's incredible. Her energy, encouragement and attention to detail make every session motivating and effective. Whether in class or one-on-one, she really takes the time to understand your goals and push you in the best way possible.

Highly recommend!

22. huhtikuuta 2025
Saanut 5/5 tähteä

Love the gym

Love the gym, I train early so the opening times are great. The gym itself is well equipped so I never struggle to feel on machines.

Luke and the team are friendly and helpful.

The gym is everything you could want/expect at the price bracket.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I spoke to one of your customer…

I spoke to one of your customer service, Assistance her name is Abby . All She explained to me is that you guys are scam that I won’t get my money back You guys are thieves racist unprofessional I don’t even know what you do what you do
I will every day post bad review about you guys from a Google review from trustPilote

17. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Please put back the weights.

Hate this gym. Nobody puts weights back, it's full of little boys who would rather mess around and look hard than actually work out and I literally saw a man sit on the empty weight rack, because all the weights have gone missing. Also full of machine hogs and it's impossible to actually spot any of the staff around.
The equipment is nice and varied, but what's the point when you have to look for other free weight on the other side of the gym like you're scooby doo

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Sutton Coldfield is made aware of your thoughts.

Saanut 2/5 tähteä

Wifi never works

It’s ok but the Wi-Fi never works and due to basement location can’t get any signal so you can’t stream music during workouts-I send messages but no one replies..Once month runs out I’ll join other gym

5. heinäkuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi There!

Thank your feedback!

We apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym.

Rest assured that we will look in to having these issued resolved with the service provider as soon as we possibly can.

Your feedback helps us to improve the service and facilities that we offer our members and we take your comments on board.

Saanut 5/5 tähteä

Staff are friendly and classes are…

Staff are friendly and classes are great if you are on a time crunch. Plenty of equipment and machines. Always feel comfortable working out there.

27. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback.

Saanut 5/5 tähteä

being a grumpy old man Emma isn't a…

being a grumpy old man Emma isn't a nice person she is working me and releasing Happy endorphins this is going to ruin my reputation....

25. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback.

Saanut 5/5 tähteä

Fitter and stronger

I have done a number of the classes which I love. I always feel fitter and stronger after doing them. Jack is brilliant on a Monday night, Ricardo is brilliant on a Wednesday night (shame he is no longer doing them as I really enjoyed them). I’ve started doing Emma’s class Tuesday and Thursday and she works your butt off. Jade’s classes on a Saturday morning are fun and she always gets us working in teams which is good. I wasn’t sure if I would enjoy the gym as find it boring but the classes use weights and you work all your muscle groups.

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Saanut 5/5 tähteä

Classes

Classes are taken by friendly, competent staff that put you at ease and give you confidence in yourself.

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Saanut 4/5 tähteä

Really good classes that challenge me…

Really good classes that challenge me each week.

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Thanks so much for your feedback, Olivia. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Saanut 5/5 tähteä

I come every week to Emma’s classes…

I come every week to Emma’s classes they are really enjoyable and I feel like I get results from her classes. I cannot rate Emma enough she is a brilliant trainer

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Saanut 1/5 tähteä

Getting what you're paying for

I have contacted several times the company to point out the strongly cold temperature on the gym floor (at least at the location I'm going to) we have been experiencing since November 2022, especially during the coldest days; however, I have never received any answer about it.

They are just interested in getting more clients, (over)filling the gym with people but, at the same time, they don't care at all about offering (basic) good services.

Don't offer a membership for a cheap price if then, because you cannot afford it, you have to cut down those services.

Unfortunately, you get what you pay for. In this case, shi**y poor services absolutely not (at least) set at a standard quality.

21. tammikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Thanks so much for your feedback, Fabree.

We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're not so well.

We'll ensure that the team at The Gym Group Sutton Coldfield is made aware of your thoughts.

Saanut 5/5 tähteä

Is really good gym with so nice…

Is really good gym with so nice professional and very helpful staff
Good to be there and push ourselves to the limit

9. marraskuuta 2022
Oma-aloitteinen arvostelu
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Saanut 5/5 tähteä

The friendly Gym

The gym in Sutton offers a friendly, welcoming experience. Jack, Luke and the other staff are approachable and organise the classes so they are demanding but fun. They smile and always have a welcome for everyone who enters the gym. A great place to workout.

31. heinäkuuta 2022
The Gym Group - Sutton Coldfield-logo

Vastaus yritykseltä The Gym Group - Sutton Coldfield

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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