The Gym Group - Exeter Marsh Barton Arvostelua 54

TrustScore 4.5/5 tähteä

4,3

Retail Park Close Marsh Barton Road Marsh Barton Trading Estate, EX2 8LG Devon, GB


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Exeter Gym is a game changer for me. I have one to one PT sessions and as a 73 year old I (and many others) have noticed a remarkable change in my strength and physique. The staff have found a perfect... Näytä lisää

Saanut 3/5 tähteä

The app is absolutely awful, and because of that I’m not getting my full membership privileges such as bring a friend. This has been ongoing since November 2022, and when you ask if it’ll be fixed the... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Scammy company. I have been trying to downgrade my membership for three weeks. Neither app or website works, staff in gym give me a phone number for a billing company who say they can't help, and I ge... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This has to be the best gym in Exeter, it's a cheaper chain but also has loads of equipment and even when it's really busy you can still get on things. Very friendly staff and good classes that can... Näytä lisää


Yrityksen tiedot

  1. Kuntosali
  2. Kuntosalit
  3. Fitness-tunti

Yrityksen kirjoittama

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Yhteystiedot

  • Retail Park Close Marsh Barton Road Marsh Barton Trading Estate, EX2 8LG, Devon, Yhdistynyt kuningaskunta

4,3

Erinomainen

TrustScore 4.5/5 tähteä

54 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

Exeter Gym is a game changer for me

Exeter Gym is a game changer for me. I have one to one PT sessions and as a 73 year old I (and many others) have noticed a remarkable change in my strength and physique. The staff have found a perfect balance between friendliness and professionalism and most importantly I feel safe under their watchful eye. I cannot recommend them highly enough.

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great gym!

This has to be the best gym in Exeter, it's a cheaper chain but also has loads of equipment and even when it's really busy you can still get on things.
Very friendly staff and good classes that can be tailored to your ability!
I spend a lot of time there now and feel very supported and motivated by Lilie, she really listens and helps wherever she can! Can't wait for my next session!

22. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Matt’s Review of Exeter Marsh Barton Gym Group

I have been a member of the Exeter M-B Gym Group for close to 4 months now and have been having weekly PT sessions with Lilie, one of their many knowledgeable and experienced PT’s. Lilie has massively helped me improve my personal fitness, diet and confidence at the gym.

I am in such a better place now than I was 4 months ago, and I certainly would not be where I am now without Lilie, who continually goes above and beyond to help me reach my goals.

I strongly recommend, to anyone who is looking to improve their health or just to stay fit, to come here get in touch with Lilie. She’s incredibly friendly and approachable and will help you move forward with your fitness journey.

She also runs great weekly fitness classes for members of the gym, they’re very fun and also free! I brought my dad to one last week using the Gym Groups guest pass system, and he had a great time!

The gym is big, has an abundance of different machines and equipment to train with and is also always super clean, I have zero complaints! Plus, as much as my review has largely focused on my PT, Lilie, the entire staff are very friendly and all know their stuff. I can’t recommend this gym enough!

- Matt

20. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Decent gym with various equipment

Decent gym with various equipment. I've been coming here since August 2023. Too bad that lately there is lack of hygiene, toilets and showers aren't clean.

6. kesäkuuta 2024
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Saanut 1/5 tähteä

Very rude customer support very…

Very rude customer support very uneducated they didn't want to give me my refund they charged me 26 pounds when I didn't want the gym service on of the employer was Emily

23. huhtikuuta 2024
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hello Mona, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Saanut 1/5 tähteä

Poor customer service

After damaging my back on their cross trainer I was advised by my GP not to use the gym again until better and after I've received the okay from a physiotherapist she has referred me to. I contacted the Gym group for a refund as payment had been taken for another month only a couple of days before this conversation. My membership had not been used for a couple of weeks due to my injury but they refused to refund.
It's all in the T&Cs but it seems very poor customer service so when I'm fit again I won't be going back.

12. tammikuuta 2024
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi,

Hope you are well.

We understand that you have been in touch with our team who have assisted in resolving your query in line with the membership agreement.

If there is anything we can assist with, please contact us on reviews@thegymgroup.com.

Thank you

Saanut 1/5 tähteä

I have no problem with the staff or the…

I have no problem with the staff or the gym itself BUT since the start of December/23 when I log on the gym usage shows I attended East Croydon gym once in 2021 . I have never visited this gym, I attend Marsh Barton only about 8 times a month, neither can I book classes. I have tried emailing the company but numerous times but nothing changes . Shame as I have been a member for years and maybe I will go elsewhere.

6. tammikuuta 2024
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Saanut 1/5 tähteä

Scammy company

Scammy company. I have been trying to downgrade my membership for three weeks. Neither app or website works, staff in gym give me a phone number for a billing company who say they can't help, and I get no reply to emails. I'm having to take legal action over such a ridiculous thing because I can't actually speak to anyone who can help. Utterly ridiculous. Scam company, stay away.

15. kesäkuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Saanut 1/5 tähteä

Gym closed once again time we all got a month free for all the time the marsh Barton gym shuts.Time management came down and sorted this problem out it's become a joke.

Gym shut again utter joke get it sorted.Ime looking forward for us all to get a month free.

20. kesäkuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Exeter Marsh Barton is made aware of your thoughts.

Saanut 1/5 tähteä

I'm using this gym for more than 2…

I'm using this gym for more than 2 years now,never had any issues until the following, parked my car were I usually park, this particular day wasn't busy at all so plenty of space to park 15/05/2023 at13:25 wasn't even close to yellow lines wasn't blocking anything or anyone, no signs saying people can't park , however there is plenty of signs saying that people can park with The GYM logo and I was using the gym premises as well, still got 60.£ parking fine!! But then gets better or shocking, one member of staff told me that he had one parking fine as well on the same place but they THE GYM can't do nothing about but it, when it's their customers parking space . I'm just going to cancel the membership right now.

15. toukokuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Thanks so much for your feedback, Nuno Costa. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Exeter Marsh Barton is made aware of your thoughts.

Saanut 5/5 tähteä

Workout great

Workout great, equipment very good, tidy. WiFi can be patchy and wish unsweetened yanga water was available.

6. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Shocking company

Shocking company. Take your money then does not give you access to the gym. Will be reporting the company

27. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Saanut 5/5 tähteä

The ultimate place to be

The atmosphere was good equipment was clean and being cleaned by staff staff was helpful and friendly when I asked a question I have always enjoyed coming here always a high standard of everything

26. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback.

Saanut 5/5 tähteä

Brilliant class’s

Brilliant class’s. Positive, encouraging and motivational instructors.

24. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Saanut 5/5 tähteä

Excellent class with Nathan great…

Excellent class with Nathan great motivator always encouraging my favourite class

21. huhtikuuta 2023
Oma-aloitteinen arvostelu
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Thanks so much for your feedback, Dessie Belcher. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Saanut 5/5 tähteä

Very good gym

Very good gym, by far the best one I've ever used. Equipment is first rate and everywhere is kept very clean. Staff are very pleasant too. The monthly cost is low as well, far cheaper than any comparable gym.

17. huhtikuuta 2023
The Gym Group - Exeter Marsh Barton-logo

Vastaus yritykseltä The Gym Group - Exeter Marsh Barton

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

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