TFC are hands down the best team for your photography and lighting needs. I’ve never been disappointed with any of my purchases. Their staff are consistently helpful, knowledgeable, and genuinely gr... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
In a recent review, I give TFC a 4-Star rating because an order that took longer than I expected to be delivered. Today, I can give a 5-Star rating. I placed a telephone order with Birmingham T... Näytä lisää
Yritys on vastannut
thank you very much for all your help with my purchase, helpful staff knew exactly what i wanted sent first class post looking forward to next time
Yritys on vastannut
The online team at The Flash Centre were great helping us purchase our new studio equipment after our old kit died on us a day before a very important shoot. They arranged for all the equipment to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At The Flash Centre, photographic lighting has been our passion for 45 Years, but our expertise runs much deeper than just flash! From studio accessories to cameras, lenses, and gear for top-notch video content, TFC has you covered. Whatever your needs, we endeavour to empower you with the knowledge to make the right purchase. We offer rental facilities, 'try before you buy' deals, and we hold a wide range of demonstration equipment in store for you to come in and try out. We are authorised Pro Resellers for Canon, Nikon and FujiFilm so we can supply all your camera equipment too. All our store staff are experienced Photographers and Videographers to provide you with the best advice. TFC supplies a wide range of other carefully chosen branded products from a variety of suppliers, including Elinchrom, Canon, Fujifilm, Manfrotto, Phottix, Nikon, Tether Tools, Sekonic, Broncolor, Colorama, Calibrite, ColorConfidence, Rogue, Benro and many more. In short, whatever your needs, we will try our best to help and empower you with the knowledge to make the right purchase. The Flash Centre looks forward to hearing from you soon.
Yhteystiedot
3A The High Cross Centre, N15 4QN, London, Yhdistynyt kuningaskunta
- 020 7833 9192
- sales@theflashcentre.com
- www.theflashcentre.com
4,6
Erinomainen
249 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
To go to place for Flash
Knowledgeable, great products with many reduced prices at times.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thanks so much for the great feedback! We’re glad you’ve found our team knowledgeable and spotted some of our special offers. Hope to see you again soon at TFC!
Excellent service
Excellent service, prompt delivery and after sales - brilliant help.
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you for your lovely feedback! We’re so glad you’re happy with our service, delivery, and after-sales support. We're here whenever you need us!
Mike
Really happy with the service
Really happy with the service, first time I have used the Flash Centre for purchasing my professional camera lighting equipment and I was very happy overall. Product came with UPS tracked delivery and was really well packaged. The LED light panel was also at a very competitive price which is a bonus.
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you so much for your wonderful feedback! We’re thrilled to hear that your first experience with The Flash Centre was such a positive one. It’s great to know that you’re happy with your LED light panel and found it at a competitive price, offering quality products at great value is something we strive for.
We also appreciate your mention of our UPS tracked delivery and packaging. Ensuring your gear arrives safely and securely is a top priority for us!
If you ever need advice or support with your professional lighting equipment, don’t hesitate to reach out. We’re always here to help and look forward to assisting you again in the future. 😊
Warm regards,
The Flash Centre Team
Super fast service and you need that…
Super fast service and you need that some times running a photographic business
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you, Mark! We're so glad to hear you were happy with our speedy service. We know how important it is to have reliable support when you're running a busy photographic business, and we're always here to help keep things running smoothly. If you need anything else, don’t hesitate to reach out
The extra Mile........
A great range of products and these guys always seem to go the extra mile for you and have incredibly reliable customer support. Highly recommended.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thanks Steve for these kind words. We always strive to go above and beyond for our customers, so it's rewarding to hear your experiences match our own high expectations! We look forward to serving you again in the future.
Warm Regards,
Mike
THE Elinchrom Experts
Helpful, friendly, professional, and with real in-depth expertise (especially about Elinchrom). What's not to like?
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Hi Gary, thank you so much for taking the time to write this 5-star review. We really appreciate. We look forward to supporting all your Elinchrom needs for years to come.
Warm Regards,
Mike
Do not use them, a company full of criminals
I don't even know where to begin. I bought two products from them after their website said both were in stock and would be shipped within 3-5 working days. The items were not in stock! So phone them and I found out they ship it from a wear house to them which takes few working days snd then ship it to customers which takes more time so probably a total of 10 working days. So after their website lied and been in touch with them sand hearing more lies I cancelled my order. Refused both items and guess what, one of them was lost....how in 2024 you loose an item with a tracking number....shocked. So now they are refusing to give me a refund until they fix their issue, and btw I don't have the item so basically I am paying for an item who has been returned and lost, so those criminals now are refusing to refund me the money for an item I don't have! So basically I have been emailing this criminal from Flash Center for the past MONTH and he still hasn't realised a refund for the product. PLEASE DO NOT USE THIS COMPANY, I don't even know how they can still trade. Also they don't ship to mainland apparently, in NI so when the product arrived I was charge half of the whole price in duties and taxes even tho I live in the United Kingdom. Please police, arrest them
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Hi Alessio,
Thank you for your review of The Flash Centre. While it’s disappointing to receive negative feedback, I appreciate the chance to address your concerns, to see what we can learn and improve for future.
After thoroughly reviewing your order, I can see the initial communication on October 23rd unfortunately, this led to some confusion about delivery times, for which I sincerely apologise. Recognising the urgency of your order for an upcoming job, we quickly assigned it to a senior team member who clarified the situation the next morning.
In that conversation, he explained:
“The Pavoslim 120C is in stock in our warehouse and will ship today. This should be with you by Wednesday, dependent on the courier and customs. The Pavotube II 15X should arrive in stock tomorrow and can also be delivered within the 3-5 working days advertised. Again, we are dependent on the courier and customs, but we will do everything we can.”
When you asked if the delivery could be expected by the end of Tuesday, he added:
“If all goes well, EOP Tuesday.”
He further emphasised:
“Couriers never give a cast-iron guarantee on deliveries, especially with customs clearance into Northern Ireland. However, everything is leaving us on time, and I understand your frustration.”
Despite these challenges, both packages were dispatched promptly. The UPS tracking that I have emailed you privately shows one was out for delivery on October 28th and the other on October 29th—the 4th and 5th working day's respectively, and within the advertised timeframe. Unfortunately, the packages were refused upon arrival, I can only assume due to unexpected customs charges, which are outside our control.
I acknowledge your frustration, particularly with the initial miscommunication, and I sincerely apologise for that. However, after our senior team member clarified the situation, the packages were dispatched with your approval and arrived on time. You didn’t request to cancel the order before shipping, as stated in your review; if you had, we could have refunded you immediately. Since the items were already sent, we had to wait for their return to process refunds. While the first package was refunded promptly on November 1st, the second refund took longer as it was never returned to us, with UPS stating "This package has been delivered and can no longer be returned to sender". Despite this, we issued the final refund on November 20th to resolve the matter.
I hope you can also appreciate this situation has been frustrating for us too. Our team worked hard to meet your urgent needs, dispatching the items as quickly as possible to ensure you had them for your shoot. I hope you can see that our team acted in good faith.
Thank you again for your feedback. While I don’t agree with all the claims in your review, I understand they stem from disappointment. I regret this experience didn’t reflect our high standards or your expectations, and I apologise for how it concluded. I wish you success in your career and hope we can better serve you in the future.
Kind regards,
Mike
Item showing as in stock and delivery within 3-5 days but no stock until end of December
As other reviews have mentioned the stock status is not accurate. I placed an order for a Godox V860iii flash as it was showing in stock and delivery within 3-5 days. 6 days later and no update. I chased up the order and was told the item was out of stock and delivery would be at the end of December so a 6 week wait!! Other companies would have stock early December so if I'd have known I'd have ordered elsewhere. Even though the item was out of stock the website still shows it as in stock and delivery within 3-5 days. This was my first time using The Flash Centre and it'll be my last. So I would take any item as being in stock with a pinch of salt
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Hi Phill, thank you so much for your honest and detailed review of The Flash Centre. Whilst it is never nice to hear negative feedback, in many ways it is a lot more important to us than all the 5-star reviews we receive, as they give us the best opportunity to analyse what we are doing, and how we can improve things. We are constantly striving to perfect are service, and whilst i'm not sure we'll ever be 100% perfect, feedback such as this is invaluable for us to get closer to that goal.
I'm sure you would appreciate some explanation as to what went wrong with your order, i'll give you the short answer here, but i'll also reach out to your personally with some more detail for full transparency. The quick version though, is that unfortunately a stock reporting error at one of our warehouse locations, meant that we thought we had this item available, when unfortunately it was not. We do try our very hardest to make sure that all stock is advertised as accurately as possible at all times. With thousands of products available on our site, one can occasionally slip through the cracks. For this error, we hold our hands up and can only offer our sincere apologies. Rest assured, we'll be looking into the specifics of this stock error, to see what we can learn and improve to reduce the chance of something happening again.
I can completely appreciate your frustration over the situation, and would feel the same in your shoes. I can only but extend my apologies, and thank you again for this opportunity to improve our service. We are only human, and the occasional mistake can happen, but we will always do our very best as customer satisfaction is our number one priority!
Have a great day,
Mike
The Flash Centre staff were helpful and hiring was good value.
The Flash Centre staff were helpful and informative via live chat and when I phoned. The kit that I hired was in excellent condition and very good value.
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Professional dealers who help you get the job done, communicate brilliantly and check up to see if it all went well.
I've only used the Flash Centre for about 20 years so my experience is a bit limited...
The difference between the Flash Centre and a normal camera shop is that they are a pro supplier and when you need to hire something obscure, try out a specific bit of equipment for potential purchase or ( very importantly ) need Colorama, stands, lights whatever couriering to a location last minute they will move mountains to achieve it. Both Aran and Graham at the Leeds branch have helped me out of a hole in the last month without whom the very expensive shoot would have been cancelled.
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Hi Jonty, thank you so much for these incredibly kind words. It has made me feel all warm and fuzzy inside to hear that your experiences have reflected exactly the kind of service we have strived to offer over the last 40+ years.
I can't thank you enough for your continued support over 20 years, it means the world to us, and we'll continue to do our very best to support your craft as much as we can.
I will of course pass this onto Aran and Graham, who deserve the plaudits. We couldn't do this without our amazing team! We're honored to be a part of your journey, and we look forward to serving you for many more years to come. If there's ever anything you need, don't hesitate to reach out. Thank you again, Jonty!
Mike
Highly recommended!
I recently sourced lighting gear for my wedding photography business from The Flash Centre, and I couldn’t be more impressed with their service and products!
From the moment I contacted them, the team was incredibly helpful and knowledgeable. They took the time to understand my specific needs and recommended the perfect lighting solutions for my weddings. Their expertise made the whole process seamless and stress-free.
The quality of the equipment is outstanding. The gear has significantly enhanced my work, adding a professional and polished touch that my clients absolutely love. The gear is reliable, easy to use, and has proven to be a fantastic investment for my business.
Delivery was prompt, and everything arrived in perfect condition. The Flash Centre even provided excellent after-sales support, answering all my questions and ensuring I was completely satisfied with my purchase.
If you’re a photographer in need of high-quality lighting equipment, look no further than The Flash Centre. Their exceptional service, top-notch products, and knowledgeable staff make them the best in the business. Highly recommended!
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Hi Shea, thank you so much for this glowing 5-star review. We really can't thank you enough for being a repeat customer at TFC, and for taking the time to leave us such nice feedback.
We look forward to continuing to offer you the same great service on your next order!
Warm Regards,
TFC
All around Quality & Reliability
Excellent supplier for photographic equipment.
Most of the stock is very specialised and well beyond my enthusiast/hobbyist needs.
Friendly and helpful customer service.
Quick & safe packaging/delivery via UPS.
Would recommend to offer ‘budget’ delivery for smaller items…
Will definitely check them out for future purchases
18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you so much Steve for the 5-star review, we really appreciate it. We're certainly looking into the option of adding a budget delivery for smaller items, as we are increasingly selling more enthusiast products such as film, dark room consumables, memory cards, and camera consumables. In the mean time whilst we figure that out, we're offering free delivery in return for a newsletter signup, which I can see you made the most of ;-)
Thanks again for the kind words, and the feedback, it' means a lot to hear what you like about TFC, but also what can be improved!
Warm regards,
Mike
5 Stars would recommend!
It's an easy-to-use website. The advice is great, and the items are both in stock and at a good price.Delivery was secure and on time!
3. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you so much for leaving us a 5-star review Rob, we really appreciate it, and look forward to serving you again soon!
Always brilliant and consistent service…
Always brilliant and consistent service from The Flash Centre. Their customer service is quick, professional and always get a friendly personable response. The quality of their products is great and I have never had any issues with delivery. Will always come back to The Flash Centre for all my studio needs!
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thanks Jenny for the amazing 5-star review. We truly appreciate your kind words, and we're thrilled to have you as a repeat customer! Thanks again, Mike
Great service
14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thanks for the 5-star review Matthew!
Very helpful staff with great product…
Very helpful staff with great product knowledge.
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you for taking the time to leave us a fantastic 5-star rating for The Flash Centre! We look forward to serving you again in the future. TFC
Thanks TFC London, especially Joe
Great experience with the TFC London team, and special thanks to Joe! Excellent communication regarding my order, as well as always very helpful and knowledgeable. Would definitely recommend TFC for all your photography needs!
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you so much for leaving us a 5-star review! We look forward to serving you again soon!
I wasn’t sure what I needed when I…
I wasn’t sure what I needed when I called but the London branch had information on my ancient lights which got me out of trouble on a short notice shoot. I will definitely be back to them when I can eventually upgrade. Only good things to say about them.
3. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you for taking the time to leave us a fantastic 5-star rating for The Flash Centre! We truly appreciate your support and are so glad to hear that we were able to meet your expectations. We look forward to serving you again in the future!
Best regards,
TFC
Amazing customer service (Christina)…
Amazing customer service (Christina) throughout my order experience with them, from start to finish there was excellent communication and updates. Highly recommend this place to anyone getting their equipment / camera gear, I'll certainly be using them from now on for everything!
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Dear Charlotte, Thank you so much for your wonderful 5-star rating of The Flash Centre! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Thank you for your support!
Best regards,
TFC
Superb Service and Advice
I have nothing but the highest praise for The Flash Centre London, specially for Mike Rowley, Product Manager(Consultant). Over the last month and a bit more, the interactions I have had with him as regards Elinchrom studio lighting accessories working with my existing cameras and flashguns, his very helpful and very prompt responses and services have been superlative.
13. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Flash Centre
Thank you so much for awarding The Flash Centre with a fantastic 5-star rating! We greatly appreciate your kind words and support.
It has been a pleasure serving you, and we look forward to assisting you in the future.
Mike
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