The E-Scooter Co. Arvostelua 

397
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I can read different versions for their qualities I give you mine, I bought one EUC online -It’s true, their website is not updated because some items are not available anymore and so we lo... Näytä lisää

Saanut 5/5 tähteä

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Näytä lisää

Saanut 5/5 tähteä

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Skootterikauppa
  2. Skootterin korjaus

Yrityksen kirjoittama

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

397 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(397)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Ignoring the customer

Edit:
So I placed a new order using MY OWN bank card this time to see if maybe they can change my mind (they do have a great overall rating after all). Shipping and billing addresses match, my card details show my name, etc., but they still rejected my order as a fraudulent one.
Great job guys! I’m definitely ordering from another merchant now.

I placed an order using my co-worker's card, because I couldn't order a card in my name yet since I just relocated to another country and was waiting for the immigration services to issue a document in my name that I could use to verify my address in the country I'm in. The order was cancelled by the fraud team right before I've sent an explanation of why I used a third-party card after receiving a note from the support team regarding my order being marked as fraudulent.
I don't blame the company for marking my order as fraudulent - that's perfectly understandable, since I used third-party payment details. But the inability to even consider that I might have a valid reason to do so or that I can ask my co-worker to provide any requested confirmation of the payment being performed completely voluntary is another thing entirely.
Ultimately, I received no scooter, no customer service, and lost 10 EUR in commissions, when performing a payment. Again, I realize it's my fault for using a third-party card, but seeing how I could've easily proven that it's not a stolen card or anything like that, I doubt I'll ever consider ordering anything from a company that places so little value on customer service.
1/5 stars for a quick refund.

6. kesäkuuta 2022
Oma-aloitteinen arvostelu
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi There. We are sorry that we were unable to process your transaction this time. Our fraud department is there to protect both you and us in this transaction and based on the information that you provided using a 3rd party card, were unable to authorise this. We do hope that you are able to resolve your card application as you have just immigrated.

Saanut 5/5 tähteä

The contract was easy to make the goods…

The contract was easy to make the goods arrived next day , no problems or concerns , transaction went smoothly. Goods arrived as described

30. toukokuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review and glad that it was a smooth transaction for you. Happy and safe scooting!

The E-Scooter Co.

Saanut 5/5 tähteä

Superb service

Excellent service - great at answering initial questions I had and I REALLY appreciated the follow-up call after my order - they wanted to check everything was ok and I had accidentally ordered too many of 1 item (so I was very pleased they had checked first!).

29. toukokuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Saanut 5/5 tähteä

Fantastic service

Fantastic service, amazing postage. Ordered Tuesday received scooter the next day. Well packaged not a mark on it. Demo model so was well surprised.. thankyou !!! Will definitely use The Escooter again.

Perfect

20. toukokuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Saanut 3/5 tähteä

Shady at Best

Ordered calipers. They came with pre made brake lines. Who makes pre made brake lines that aren't flared already with hardware on the line? Very disappointed by this. The website does not state you'll have to flare them. Won't use these guys again

19. toukokuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi There. Thanks for posting us a review. The items are as per the manufacturer's specification. If you have any queries on your purchase, please drop us an email on orders@theesccoterco.com so our technical team can assist you further.

Saanut 5/5 tähteä

so i bought a Dusltron mini and it…

so i bought a Dusltron mini and it arrived 2 days later, this shop is LEGIT, i WILL be buying my next scooter from here in the future, quick response from the staff and theyre respectful, no screwing about, theyre on it,theyre standup guys for sure, i recommend this shop to everyone

5. toukokuuta 2022
Oma-aloitteinen arvostelu
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Saanut 5/5 tähteä

A very easy and good experience with…

A very easy and good experience with this company I will buy another scooter from them when I need one . 5 stars from me

1. toukokuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We look forward to your next purchase.
Happy and safe scooting!

The E-Scooter Co.

Saanut 5/5 tähteä

Great

Brilliant would definitely use them again scoter arrived next day perfect.

30. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are glad to see the scooter arrived timeously.
Happy and safe scooting!

The E-Scooter Co.

Saanut 5/5 tähteä

Couldn't ask for more 🙂

Top service from these guys, arrived very fast and well packed.
I thought I had an issue when trying it out and Brett contacted me straight away only to find out I had been silly and just needed to change 1 setting.
Overall, excellent service and would definitely recommend this company.

25. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear that the service given was quick and issue was easily resolved.

Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Excellent service and excellent super…

Excellent service and excellent super fast delivery it also came earlier then it was ment to witch was a Bonus it was a ex demo scooter but was brand new and a excellent price aswell you can’t beat e scooters prices will definitely be shopping with Them again

24. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Saanut 1/5 tähteä

scooter came flat

19. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Kiefer. We have been in communication with you to assist in this matter. All our scooters are quality checked before sending, so it would be very rare to receive the scooter in this condition.
Please can you respond to the last email that was sent today so that our team can offer you a resolution.

Saanut 4/5 tähteä

Great service at e scooter

Other than Fed ex not doing their job correctly I’m satisfied with my purchase and Brett from E scooter was great communication is 10/10

14. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Maria. We are sorry to hear that the courier did not deliver your scooter satisfactorily. We're unsure of your house arrangement but FedEx do require a signature for the scooter on delivery. If this procedure was not followed, kindly email us on orders@theescooterco.com so we can escalate this accordingly. We hope that your partner is enjoying their Birthday Present.

Saanut 4/5 tähteä

Great scooter an an even better company

The scooter arrived virtually flawless in about seven days. I’m in the USA. The scooter is insanely fun. Just my first few hours on it were amazing. So far It’s love at first sight

13. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review.

Happy and safe scooting!
The E-Scooter Co.

Saanut 1/5 tähteä

Ordered Bravo scooter only lasted 5…

Ordered Bravo scooter only lasted 5 miles before battery died asked to return and was told I could not get full refund they recommend selling this privately as you'd likely get more money out that returning it us 🤦‍♂️ what bonkers !!!

8. huhtikuuta 2022
Oma-aloitteinen arvostelu
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Vytautas. Sorry to hear that you are not happy with our customer service. Our resolution team have been in contact with you regarding the return of this purchase. If there is anything that you need please contact us at: orders@theescooterco.com

Saanut 5/5 tähteä

Happy Customer

If I could give 10 stars I would amazing company great service.

This is my second Scooter from them if ever I need another will always go to them

7. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We will send your request for the 10 star option.

Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Great service the order was simple and…

Great service the order was simple and straight forward and the delivery was timely All together a perfect experience for my first scooter purchase

7. huhtikuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your first experience has been a great one.

Happy and safe scooting!
The E-Scooter Co.

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