The E-Scooter Co. Arvostelua 

397
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I can read different versions for their qualities I give you mine, I bought one EUC online -It’s true, their website is not updated because some items are not available anymore and so we lo... Näytä lisää

Saanut 5/5 tähteä

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Näytä lisää

Saanut 5/5 tähteä

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Skootterikauppa
  2. Skootterin korjaus

Yrityksen kirjoittama

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

397 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(397)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Scooter arrived on time and worked…

Scooter arrived on time and worked great.

10. tammikuuta 2023
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review Peter. We are happy to hear your experience has been positive. Happy and safe scooting! The E-Scooter Co.

Saanut 1/5 tähteä

I had ordered 2 pins and paid for 2 but…

I had ordered 2 pins and paid for 2 but I only received 1 ? Can someone please help me out thanks

5. tammikuuta 2023
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Darren, we sent out another pin the minute you informed us last week and we sent you the tracking number on 4 occasions. Please do let us know if you haven’t received it. Sorry for the inconvenience.

Saanut 5/5 tähteä

ordered over the Xmas break…

I made this order over the Xmas break yet someone was kind enough to reply to my email when I began getting worried in case I had not ordered correctly and that simple gesture put my mind at rest so can not thank them enough

27. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you Paul for the kind review, we hope you enjoy your scooter! Happy scooting!

Saanut 5/5 tähteä

Very happy

Bought an upgrade from a a kaabo mantis 10 lite to wolf warrior gt 2nd scooter I have purchased from this company Customer service is great i received an email just to say thankyou for ordering a 2nd time from them fast delivery next day (mine was delayed by one day but it is Christmas FedEx was very busy) definitely recommend this company

19. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you Mike for the lovely review, we appreciate you taking the time to leave this and thank you also for being a repeat customer. We hope you enjoy your Wolf! Happy scooting!

Saanut 1/5 tähteä

Been waiting on a shipment 2 weeks now…

Been waiting on a shipment 2 weeks now despite next day delivery and the shipments been delayed now for the second time with no updates from the courier or e-scooter co not ideal

28. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Kiefer, I’m sorry that there has been a delay, I can see that our team are trying to resolve this for you. We have been updating you but due to Christmas everything has been closed so we have been unable to get an update from FedEx.

Saanut 5/5 tähteä

Amazing product and service

The scooter is amazing I love the product!

The delivery was great I ordered Tuesday after 4:00pm and got it Thursday 11:00am the scooter was packaged impeccably.

Amazing service and product 10/10

Truth be told now I’m saving for a better one haha

22. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for your review Luke, enjoy your scooter and happy scooting!

Saanut 1/5 tähteä

So I ordered the scooter everything…

So I ordered the scooter everything fine arrived on time I try to charge it and doesn’t no work I try to call the company on Thursday since 9 in morning alway to 5 evening honestly about 30 miss calls I emailed them about 4 times i got only one reply back come on some people they don’t use scooter for fun they use it to go to work they pay all this money so they don’t have to walk for about 30minutes honestly ridiculous

22. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Tzensil, I’m sorry you couldn’t reach us on Thursday, we had an issue with our phone line. I can see that your issue has been resolved. If you need any further help please get back in touch.
Many thanks

Saanut 1/5 tähteä

Absolutely rubbish.

20. joulukuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Karol,
We are sorry that you feel this way. Please reach out to our customer services team who will be able to help you: orders@theescooterco.com

Saanut 5/5 tähteä

Experience has been dreadful

Experience has been dreadful - I ordered a Kaboo Mantis 10 charger - which has failed to be delivered. Communication and service levels get the lowest rating possible as far as i am concerned.

9. joulukuuta 2022
Saanut 1/5 tähteä

I purchased the Kaabo Wolf King Gt…

I purchased the Kaabo Wolf King Gt e-scooter and unfortunately it was a regretful purchase.

The scooter has had many problems since day one.

On the day of delivery, the scooter arrived with missing screws for the front mudguard and display. I contacted the e-scooter co and there response was that there is a minimum delivery cost of £8 and would be more cost effective for me to go to a hardware store.

Also there are paint defects and blemishes on the scooter from new, which I shrugged off hoping to enjoy the scooter for its other traits.

Within the first 200 miles of ownership, the poor quality started to show with the scooter. The scooter had shown an error code which relates to a phase loss inside one of the motors. The fault is intermittent so it comes and goes, which limits the scooter to using only one motor, and it uses alot less of the power for that one motor. Simply turning the scooter off and back on again clears the code so that the scooter can be ridden as normally, but it is inconvenient and not really exceptable.

The scooter was sent back to the e-scooter co. and their answer was that the dustcaps I installed were rubbing on the outer edge of the motor cable and that was causing the problem.

The clearance was checked when installed, and was not any problem whatsoever. The e-scooter co. used this to try and worm their way out of solving the real issue. The same problem happens with the standard dustcaps that are now installed.

Another problem with the scooter is that there are random power surges which make the scooter jolt forward. This is a dangerous fault which unsettles the scooter especially when cornering. It is a common fault with this scooter and is down to poorly programmed sinewave controllers. Kaabo deny any knowlege of this, but a quick search on your favourite search engine will reveal that it is a widespread issue. The e-scooter co. refuse to acknowledge this and ive been lumbered with a dangerous toy at best.

Recently one of my chargers gave up and the e-scooter co. sent an invoice of £75 for a new one, and told me the warranty doesn't include chargers!

I think its fair to say that this company only seems interested in maximising profits and does not care about providing any sort of customer care.

If you have to send your scooter back for any reason, you will have to front the cost of the postage, and they will make you pay for it to be sent back to you. You must check the terms and conditions when using a courier as alot of them will not allow you to send batteries or e-scooters, and in the event of a loss or damage you will not be insured! Courier costs are in excess of £140 for the Wolf King Gt.

The e-scooter co. does not have a customer drop-off service so you can't just turn up unfortunately.

Read the reviews carefully and you will notice that the happy people generally haven't had to use them for their customer service, and had experienced a fast delivery.

Good luck people!

*My scooter has been looked after by myself and has not been neglected in any way whatsoever. The comment left by the e-scooter co is not the reality that they are describing.

I will let the people decide 👍

30. marraskuuta 2022
Oma-aloitteinen arvostelu
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Chris, we are sorry that you are not happy with our service. We strive to help all customers, how we when a scooter has completed 200 miles and in poor condition, damaged by the user not warranty, we are unable to offer a free shipping service.

Saanut 1/5 tähteä

Took ages and my scooter broke within 6…

Took ages and my scooter broke within 6 days

3. lokakuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Vlad, I’m sorry that you are not happy with your purchase. I can see that you have been speaking to our Customer Services team and we are waiting for you to send your scooter into us. I can see that you have had the scooter for 2 months now.
Many thanks

Saanut 5/5 tähteä

First time using this company for…

First time using this company for parts. I repair scooters as my business so always good to find new suppliers.
Part arrived next day and was what I ordered.

27. lokakuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your experience has been positive.
Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Unbelievable fast delivery

Unbelievable fast delivery, product description can not be more accurate, fantastic.

28. lokakuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your experience has been positive. Happy and safe scooting! The E-Scooter Co.

Saanut 5/5 tähteä

Amazing company

Amazing company. So satisfied with my product they delivered. A guy from their team came and dropped it off and was able to pick the time ect which made it very personal and so much better. Before ordering the scooter I emailed the company before the purchasing and asked what scooters they recommend and asked if there was a team that could fix the scooter incase of a problem and they reassured me that I could get it fixed. Which was good to know as I’d be using the scooter allot for work. Their team is very helpful and set me up with the kaabo scooter for £1500 (which was reduced from £1700) and just WOW! The speed is crazy and the build is soo strong. Came with lights, indicators and horn with a top speed of 43 miles an hour and batteries last for ages. However not waterproof which is a shame but I bought some waterproof tape to cover the deck ect. But overall an outstanding company with a great helpful team.
Thanks

23. lokakuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your experience has been positive. Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Nice scooter but it says it does 62 and…

Nice scooter but it says it does 62 and I'm struggling to get past 50😞

1. lokakuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your experience has been positive. Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

KAABO Wolf King GT

I ordered a KAABO Wolf King GT. It arrived in perfect working order.

The bar attachment had a slight debt and scratch/paint chipping and without me even asking, they rectified the situation the same day and part was sent out for me to replace it with.

I've taken it to my local race track and it runs like butter and beats all the little 125s off the startling no problem... they can barely catch up.

I appreciate their efforts in trying to get my scooter to me on time as logistics is crazy right now with the lockdowns in China.

So in all, no problems and the scooter is great. I'm sure if anything happens over the next year or so, I'm confident that they'll be glad to help rectify it.

Cheers
Mike

12. syyskuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your experience has been positive. Happy and safe scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Kaabo wolf WARRIOR king gt pro

I have 3 scooters from this company
The E scooter co.
They are
Kaabo wolf WARRIOR king gt pro.
Kaabo wolf WARRIOR 10 x plus.
Kaabo mantis 8 eco witch I have had for just over a year with 750 miles on the clock still going strong.
Thanks will

12. syyskuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Will,
Thank you for your review, we really do appreciate at.
Happy scooting!
The E-Scooter Co.

Saanut 5/5 tähteä

Recently bought a Wolf King GT Pro and….

Recently bought a Wolf King GT Pro and the purchase couldn’t of been easier with great customer service and communication from purchase to delivery A+++

9. syyskuuta 2022
The E-Scooter Co.-logo

Vastaus yritykseltä The E-Scooter Co.

Hi Toby,
Thank you so much for taking the time to leave us a review.
Happy scooting!
The E-Scooter Co.

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