Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Näytä lisää
Yritys on vastannut
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru the... Näytä lisää
Yritys on vastannut
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Yhteystiedot
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Yhdistynyt kuningaskunta
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,3
Erinomainen
164 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wow Wow
Wow,
I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is increasing, the muscles across my entire lower back—from the buttocks up to T8—have started working! It’s unbelievable!
22. huhtikuuta 2026
Exemplary customer experience
Exemplary customer service & experience
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
I never got my products and was never…
I never got my products and was never refunded.
21. toukokuuta 2026
Vastaus yritykseltä TensCare
Hi Benjamin,
I’m sorry to hear that you did not receive your order and had not yet received a refund.
I have checked our customer service inbox and I’m unable to find any previous contact from you regarding this issue. I have also tracked your package and can confirm that it was returned to us on 1st June due to unpaid duties and taxes.
As you may be aware, changes to US import procedures now mean that all packages shipped to the US incur duties and tax charges. Our records show that five attempts were made to contact you regarding these charges; however, as payment was not received, the package was returned to us.
The returned parcel was logged into our system yesterday, and I can confirm that your refund, minus the shipping fee, will be processed back to your original payment method today.
I hope this clarifies the situation, and please accept our apologies for any inconvenience caused.
Thank you.
Tenscare
Still not sure
Still
Not convinced it’s made a difference after using for 3 months most days
24. heinäkuuta 2025
Vastaus yritykseltä TensCare
Thank you for your feedback. We're sorry to hear that you haven't noticed the results you were hoping for after three months of use.
Everyone's experience can vary depending on factors such as consistency of use and individual circumstances. We'd love to learn more about your experience and see if we can offer any advice or support. Please feel free to contact our customer service team directly at customer.service@tenscare.co.uk
We appreciate you taking the time to share your honest review.
I bought device 21 in April ,and they…
I bought device 21 in April ,and they are not working. I contacted the seller they asking for photos. I sent one. tell them why its not working, they are asking for video .i sent a video. Please send me another one. How long does it take to replace a broken device? this company is disgusting, I think they are just making fun of me
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TensCare
We are sorry to hear you feel disappointed with your experience. We have been actively trying to assist and requested clear photos and videos in order to properly identify the issue with the device. Unfortunately, the videos received did not follow the troubleshooting steps provided, which made it difficult for us to determine the fault.
We have also attempted to respond further, however our emails are now being returned as undeliverable. We are still more than happy to help resolve this matter, so please contact our customer service team at customer.service@tenscare.co.uk with an alternative email address or updated contact details.
Works as advertised
Works as advertised. Simple and intuitive overall, but wish it had better introductions for therapeutics.
20. helmikuuta 2026
Vastaus yritykseltä TensCare
Thank you for your feedback! We’re pleased to hear you found the device simple and intuitive to use. We also appreciate your comments regarding the therapeutic guidance and will certainly take this on board for future improvements.
If you have any questions, please feel free to contact our customer service team at customer.service@tenscare.co.uk.
Good product delivered quickly ed it was complete with batteries…
Pleased it was complete with batteries etc. Light and small so good to use. Only just started to use but seems very straightforward.
18. helmikuuta 2026
Vastaus yritykseltä TensCare
Thank you for your lovely feedback! We’re really pleased to hear you are happy with the product and delivery. We hope you continue to enjoy using it.
Excellent customer service from Louise
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then she rang me back to check whether I had ordered the right parts - I hadn't so she organised to send me the correct parts & they arrived the next day. She really took extra care dealing with me & I heartily commend the company for employing Louise!
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TensCare
Thank you so much for your wonderful feedback! 😊
We're delighted to hear about the excellent service you received from Louise. She always goes the extra mile to make sure our customers are looked after, and it's great to know she was able to check your order, arrange the correct parts, and ensure they reached you quickly.
Your kind words mean a lot, and we’ll be sure to pass your compliments on to Louise. Thank you for taking the time to share your experience and for recommending our company!
Vastaus yritykseltä TensCare
Thank you for your feedback! 😊 We're really glad to hear the electrodes worked well for your knee and that they arrived promptly. We truly appreciate your support and hope they continue to help. If you ever need anything else, please feel free to get in touch!
Vastaus yritykseltä TensCare
Thank you for your feedback.
We’re really sorry that your package took longer than expected to arrive. We completely understand how frustrating that can be.
As we ship all of our packages from the UK, international deliveries can sometimes take longer than anticipated, depending on customs and local postal services.
We truly appreciate your patience
Thank you
Tenscare
Very easy to work with and best…
Very easy to work with and best exercise for pelvic floor
22. joulukuuta 2025
Vastaus yritykseltä TensCare
Thank you so much for your kind words!
We’re delighted to hear that you found it easy to work with and that it’s been such a great exercise for your pelvic floor. That’s exactly what we aim for — simple, effective support that delivers real results.
We truly appreciate you taking the time to share your experience!
Good quick delivery
Good quick delivery. Leads could last longer but good customer service
22. joulukuuta 2025
Vastaus yritykseltä TensCare
Thank you for your feedback!
We’re really pleased to hear that your order arrived quickly and that you had a positive experience with our customer service — that means a lot to us.
We also appreciate your comments about the leads. Feedback like this helps us continue improving our products, and we’ll certainly take it on board.
Thanks again for your support!
Great product, even better company
I purchased a tenscare product recently. The product started to malfunction after a year of use. I contacted them at first to troubleshoot the problem. the gave me the steps to go through to confirm if I had an issue with my use, or the unit. I went through the steps and still found the unit malfunctioning. The asked for video confirmation that I had taken the steps, which I sent. After review of the video they kindly sent me another unit free of charge. While I had to pay the tariffs (that's another story). I'm glad they stood behind their product. I recommend them and their tens unit highly. It's easy to use. Is extremely beneficial after a short amount of time of use.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TensCare
Thank you so much for taking the time to share your experience and for your kind words.
We’re really pleased to hear that our support team was able to help troubleshoot the issue and get everything resolved for you. Standing behind our products and supporting our customers is something we take great pride in, so it’s wonderful to know that came across.
We’re also glad to hear how beneficial you’ve found the TENS unit and that it’s been easy to use. Thank you for your understanding throughout the process and for recommending TensCare so highly — it truly means a lot to us.
If you ever need any further support or advice, please don’t hesitate to get in touch.
Excellent product
Excellent product, for my mum
As recommended by her physiotherapist
Simple and effective to use
26. marraskuuta 2025
I needed some clarity on a purchase and…
I needed some clarity on a purchase and sent an email to inquire, but unfortunately, I didn’t receive a response.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Wonderful
Wonderful company. The parcel carrier lost my parcel.
So they sent a replacement straight away
25. syyskuuta 2025
Vastaus yritykseltä TensCare
Hi Jason,
Thank you so much for your kind words!
We’re sorry to hear your original parcel went missing, but we’re really glad we could get a replacement sent out quickly for you.
We truly appreciate your understanding and are happy everything worked out in the end.
Thank you
Tenscare
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