New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
What made it not so great was paying for parking outside and expecting a refund, and being told new system where you use machine inside the building not in the car park, so no refund!! The staff says... Näytä lisää
Yritys on vastannut
Looks a lot better than before but the negatives are that staff are very slow and look under staffed. We turned up to play at 7pm and we didn’t get to play till 7:30 due to multiple faults. Not being... Näytä lisää
Yritys on vastannut
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Yhteystiedot
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Yhdistynyt kuningaskunta
- 0333 034 6100
4,0
Hyvä
215 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bowling was great and we had a lot of…
Bowling was great and we had a lot of fun! The place has lots of fun and games for all ages. Wait times on food was a little longer than expected. We ordered food at 12:30, at 13:00 a server came and told us that they needed to exchange an item. By 13:10 having been waiting for food for 40 minutes we asked where it was and they had it out a few minutes later. But almost 45 minutes for a panini, chips and onion rings seems an excessively long time… so I’m assuming either something went wrong or it was just a very busy lunch time. On a bonus - The drinks were fast though and arrived in 5-10 minutes of ordering.
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Exeter, thank you so much for taking the time to leave a review of Tenpin Exeter! We are really happy to see you had such a great time bowling, however, we are very sorry to hear that there was a long wait for your food! Please be assured all of your feedback will be passed to the relevant team and we hope you will still consider visiting us in the future! Best wishes - Mel
Wouldn’t recommend
Booked the softplay and it was absolutely chotic. It was loud and not well run at all. I pointed out a group of clearly much older teenage boys had just gone in to the girl on the softplay desk and explained they looked far too old to be i there especially given that it was busy with lots of small children. To which I was told that she had far to many things to do to keep an eye on everything. Her attitude was terrible given that it was her sole job to oversee the soft play. It then took 45 minutes to get a drink. The place was understaffed for how busy it was.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tenpin - Exeter
Hi Becky, thank you for taking the time to review Tenpin Exeter! We're very sorry to hear that there had been issues during your visit to the soft play and that there had been a long wait for the drink service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter', and we can pass this on to be looked into. Best wishes - Adelaide
Excellent evening bowling
Excellent evening bowling. Brilliant services just the bar is understaffed
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hello Alex,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We are delighted to hear that you had a excellent evening bowling and that you received a brilliant service. We re sorry that the bar was understaffed. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Visited after the recent refurb and had…
Visited after the recent refurb and had a very good evening, liked the new decor. Could do with more ways to exit your bowling lanes, as we had to push past quite a large party in the lane next to us to get to the exit, which was tricky, especially as I am sight impaired. But we will definitely be visiting again.
14. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hello Helen,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We're glad you enjoyed the updated decor and had a good evening. We appreciate your feedback regarding the lane exits and understand the difficulties this caused, especially with your sight impairment. We will consider this to improve our guests' experience. We look forward to your next visit. All the best ~ Laura
Had a great time
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however cleanliness could have been improved, lots of tables not cleared, crumbs all over the floor around tables, bowling lane not cleared from people who were on it before us, there was pizza in the floor, empty drinks glasses etc left around. Ladies toilets were clean but sanitary bins overflowing.
14. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Jessica, thank you rating Tenpin Exeter 5*! It's lovely to hear that you had a great time and that you enjoyed the arcades and bowling. We are sorry that there had been an issue with the cleanliness of the tables and the lanes, and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Vastaus yritykseltä Tenpin - Exeter
Hi Kerry, thanks for leaving a rating and review for Tenpin Exeter! We're delighted to hear that you had a fun family experience with us, and we greatly appreciate you letting us know how we did! We can't wait to welcome you back again soon! Best wishes - Rosie
Tenpin
The new layout of the venue is nice and to have a venue which has other activities is nice. Although I did find the service very slow, atmosphere felt chaotic and loud.
Booked online for one game of bowling.
I like that it's free parking when visiting the venue.
The venue was very busy.
The service I found slow as only 1 person serving drinks/food, so had to queue for 15 mins before I could get served.
Also on checking in had to wait for 15 mins to be able to check in, again only 1 person at the till.
When queuing not sure which queue was for what as there were a few lines of people. Would be helpful if there were signage for checkin, bar etc.
It was busy as it was half term and it was raining, I found the atmosphere to be loud and it felt very chaotic, my daughter and another child that was part of my party was feeling overwhelmed.
The drinks and activities are pricey, for example £10.00 for 30 mins darts, £25.00 for 30 mins karaoke, just to mention a few which we enquired about.
14. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hello Exeter,
Thank you for taking the time to rate Tenpin Exeter 3 stars. Thank you for your feedback. We appreciate you highlighting the venue's layout and variety of activities.
We're sorry the service was slow, and the atmosphere felt chaotic. We'll review staffing and signage, especially during busy times like half term, to improve the experience. We also acknowledge your comments on pricing.
All the best ~ Laura
Nice refit
Nice refit. More space with new attractions Darts, Softplay, Laser Tag and Escape Rooms. Good discounts available to make it more affordable and valve for money. Only let down was the wait for drinks at the bar, hopefully once new staff has settled in this will improve as it wasn’t particularly busy.
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Steve, thank you for rating Tenpin Exeter 4*! Thank you for the lovely feedback on our facilities. We will be sure to pass your comments on regarding the wait times. We hope to see you again soon. Best wishes, Jade
Great games, staff verg slow
The new decor and arcade are great! The bar looks really good and the bowling is very fun. However, there was only one cider and one lager on draft, everything else was unavailable and the staff were extremely slow at serving. One point there were 5 members of staff behind the bar but only one person serving whilst the others were watching? So overall organisation wasnt great but the venue, games and atmosphere were fab!
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Natasha, thanks for leaving Tenpin Exeter a fab 4* rating. We are so pleased to hear you love our new look and still enjoy bowling with us! We really appreciate the feedback regarding the available drafts and service you received. We are very sorry to hear this wasn't up to our usual high standards! If you would like to raise anything further regarding this, please pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Exeter'. Once again, we are sorry to hear this but we hope to welcome you back soon for another great time! Best wishes - Kaylee
Vastaus yritykseltä Tenpin - Exeter
Hi there, thank you for the 5* rating for Tenpin Exeter! We're so pleased to hear that you had a great time celebrating your son's birthday, and we hope to welcome you back again soon! Best wishes - Adelaide
Vastaus yritykseltä Tenpin - Exeter
Hi there, thank you for rating Tenpin Exeter 5*! It's lovely to hear that you had a very good time, and we hope to welcome you back again soon! Best wishes - Adelaide
Was a lot older ones in there swearing…
Was a lot older ones in there swearing being mean. Not very well manned
7. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi there, thank you for taking the time to review Tenpin Exeter! We're sorry to hear about your experience and we really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
A really good night out with our…
A really good night out with our customers. Since the refit the is so much more you can do.
There is only one part that really needs improvement is the bar, it takes so long to get served. Apart from that it was a great night :)
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Martin, thank you for the 4* review for Tenpin Exeter! We're so pleased to hear that you enjoy our fun activities, and we really appreciate your feedback about the bar service and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
New done up venue looks amazing
New done up venue looks amazing, but had 6 new lanes and no new balls, so not enough balls for each lane. Had to use 2 balls for 6 kids.
1. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi there, thank you for the 3* review for Tenpin Exeter! We're so pleased that you enjoyed the venue, but are sorry to hear that there had not been enough bowling balls on the lanes. We really appreciate your feedback and will ensure this is passed on to the correct team. Best wishes - Adelaide
Great time will be back
Great time, lots of new attractions we loved it. Could tidy up the eating area a bit quicker and come to the lanes when you push for help as had to go to the reception area for support but guess just taking a while to get used to the new set up. Will definitely be back. Only thing is it is really noisy so perhaps the down the machines a bit
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Claire, thank you for the fabulous 5* review for Tenpin Exeter! We're thrilled to hear that you had a great time and that you enjoyed the fun activities we have available. We really appreciate your feedback and will ensure this is passed to the correct team. We hope to see you back again soon! Best wishes - Adelaide
A great afternoon playing an escape room
Had a great afternoon playing one of the Escape Rooms. Our hose was very friendly and helpful and the room it self was very well thought out and presented. Stayed to play in the arcade for a bit after which was very fun. The venue itself was clean and fun. Would certainly go back again.
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi there, thank you for the wonderful 5* review for Tenpin Exeter! We're delighted to hear that you had a great time at Houdini's escape rooms and that you enjoyed the venue and the arcades. We look forward to seeing you again soon! Best wishes - Adelaide
I found the staff friendly and helpful…
I found the staff friendly and helpful there was all sorts you can do and lots of options you can do like laser tag, karaoke, darts, bowling, drinks I enjoyed the Pepsi max as got a large pint and was in nice large glasses with ice. Had a nice soft play area for small children for if they wanna run around big space and lots of games in the arches areas I highly recommended it to have fun especially for parents that want to take there kids
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Jess, thank you for the wonderful 5* review for Tenpin Exeter! We are delighted to hear that you had a great time and that you enjoyed the fun activities, drinks and the service from our team. We hope to see you again soon! Best wishes - Adelaide
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Great improvements to the site namely the toilets and the additional attractions.
The only area of improvement is the queuing for drinks and reception. This was frustrating
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Dean, thank you for rating Tenpin Exeter 4*! It's brilliant to hear you found our staff to be so helpful and enjoyed our facilities. We appreciate the feedback regarding the wait time, and we apologise for any frustration caused with that. We hope to see you again soon! Best wishes, Jade
Really good staff could be moor polite…
Really good staff could be moor polite as the younger females seem to have a bad attitude but other that that brilliant I come down every other week with my son
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hi Fred, thanks for leaving feedback for Tenpin Exeter. We appreciate the feedback regarding the staffs attitudes and we would like to look into this for you. Please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter'. We hope to welcome you and your son back again soon! Best wishes - Kaylee
No a pleasant experience for small children…
Went to the soft play and we ordered food, it took 45 minutes to get the food, no warning when we ordered. Chased it up twice and was told they didn’t have enough staff! Excessively noisy for small children.
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Exeter
Hello Christine, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are disappointed to hear how long you had to wait for your order to be served. We will pass your feedback onto our team so that we can look into this further. We do hope to see you again soon for a much smoother visit. Many Thanks - Kimberley
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.