Good price for a package of a game and a burger. 1 game was enough for the kids and it worked out well as a reasonably priced activity. The kids liked being able to take their picture to be displ... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaXscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Love going to Tenpin as it is cheaper than Hollywood Bowl and the standards are still great and good deals to get a burger with a game! Kids enjoyed it!
Yritys on vastannut
Arcade machines are good and bowling lanes and setup good, the price of £6.50 for a game of bowling and a burger was ok even though didnt have any burgers left and it was a lunchtime booking but the p... Näytä lisää
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The value for money was excellent. We turned up a little late due to traffic but staff where understanding and helpful. We took advantage of the summer saver offer and had a game of tenpin for four... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Yhteystiedot
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, Yhdistynyt kuningaskunta
- 0333 034 6100
4,2
Hyvä
173 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Was able to move our booking to…
Was able to move our booking to earlier, assisted with lane issues. All a great experience
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Vicki, thank you very much for the fabulous 5* review of Tenpin Castleford! We are so happy you had the best time as we were able to reschedule your booking! We hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
very over priced busy did not take a…
very over priced busy did not take a hour only had 1 ball that 2 people could use
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hello, thank you for taking the time to leave a review of Tenpin Castleford! We are sorry to hear your visit was not as much fun as we would have liked. We will be certain to pass all of your feedback onto the relevant team and in the meantime, we would advise taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some great deals we have throughout the week. Best wishes - Mel
Fab experience
Fab experience! Staff were lovely and adapted the party to child’s needs! Would definitely recommend to other
17. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Lauren, thank you so much for this amazing 5* review of Tenpin Castleford! We are delighted to hear that you received excellent customer service for the party. We will be sure to pass your kind comments on to our team. We can't wait to welcome you back soon! Best wishes, Jade
Vastaus yritykseltä Tenpin - Castleford
Hello, Thank you for taking your time to leave us some feedback. We are sorry to hear that you found our location expensive. We will pass your thoughts onto our team. Best Wishes - Kimberley
Vastaus yritykseltä Tenpin - Castleford
Hi Samantha, thanks for your 4-star review for Tenpin Castleford! We're so glad you enjoyed your experience and found our place clean and well-priced. We appreciate your positive feedback and look forward to seeing you again in the future! Best wishes - Rosie
Friendly reception staff and excellent…
Friendly reception staff and excellent facilities overall
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Dave, thank you very much for the fabulous 5* review of Tenpin Castleford! It is wonderful to see you had such an enjoyable visit and found the team very friendly and we can't wait to see you again soon! Best wishes - Mel
Vastaus yritykseltä Tenpin - Castleford
Hi Ian,
Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
How casual & fun it was
How casual & fun it was, for the kids & adults alike. Great idea having the midday dance routine done by staff, to keep the kids engaged. Well done Prem.
6. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Victoria, thanks for leaving Tenpin Castleford a fabulous 5* rating! We are so glad you and the kids had a fun experience! We appreciate your kind words about our staff's midday dance routine. We strive to keep everyone engaged and we're pleased to hear the children enjoyed this too! We can't wait to see you again soon! Best wishes - Rosie
Vastaus yritykseltä Tenpin - Castleford
Hi Jeff, thank you for leaving Tenpin Castleford a fantastic 5* rating and review! We are so pleased everyone had a fun time! Thank you for the wonderful 5-star review and we hope to see you again in the future! Best wishes - Rosie
Booked a Sunday afternoon for 6 adults…
Booked a Sunday afternoon for 6 adults and 1 child. Staff very friendly and helpful checking us in. We booked for food too; burgers / fries and food was nice & tasty.
Bowling area was very clean.
Overall very happy & would recommend.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi there
Thank you for your wonderful 4-star review! We are so pleased to hear that you and your family had such a positive experience with us, enjoying the friendly staff, tasty food, and clean bowling area. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes - Clare
Poor customer service
We arrived 5 minutes early for our pre-booked bowling. It was clear to see that they were short staffed, as the were only 2 staff members that we saw. It took 10 minutes for us to be booked in, due to the amount of people queuing in front of us at reception, and the bar area. There were other customers coming to the bar as the ticket counter machines were out of order (we found out later that this was because the ticket hubs inside were full and needed to be emptied, but the staff had prioritised responding to customers at the bar and reception).
We had a great time bowling, and enjoyed the drinks and snacks.
Myself and 2 children went to the arcade afterwards and won tickets. The 3 ticket counters weren’t working, all showing error codes and there were 2 families in front of us who had let staff know about the problem. It took 15 minutes for someone to cover over (who emptied the bin inside, and this solved the problem). Due to one of my children being bored due to the wait, they had been playing on one of the machines, and the tickets had come to the end of the roll, so again, this showed an error message. We went to the bar twice, asking for some assistance. We waited 20 minutes for someone to come over. The gentleman was apologetic for the wait, and when asked the reasons for staff shortages, he said hours had been cut. I asked to speak to the manager, as we were late for a table we had reserved for lunch. I was told they were in the office doing paperwork, and I said I wanted to express my dissatisfaction. A female to speak with me 5 minutes later. She presented with an uncaring attitude towards our experience, stating that she was only the supervisor, and that if I was unhappy, I should leave a review. She gave me a card with a qr code on it.
I will not be rushing back to go bowling again due to the poor experience I encountered. It is expensive to go bowling and the arcade and I would have expected a higher level of customer care than what I received, especially given that it was school holidays.
28. toukokuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hello Sam, First off thanks for sharing your feedback. We're glad to hear that you had a great time bowling and enjoyed the drinks/snacks. However, we're really sorry to hear of the disappointment caused at your recent visit. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. Again, we're sorry, but we hope you'll consider giving us another chance. Feel free to reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review-Castleford' if you would like to discuss this matter further. Best wishes, Jade
It was my daughters birthday and she…
It was my daughters birthday and she throughly enjoyed it although it was very busy and they were very short staffed, the 2 ladies at reception were working their backs off and still had a smile and were very helpful and chatting, they deserve a medal for the work they were doing.
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hello Michelle, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Castleford. We are thrilled to hear that your daughter had a great time celebrating her birthday with us. We will pass your lovely feedback onto our staff! We do hope to see you again very soon, Best Wishes - Kimberley
Vastaus yritykseltä Tenpin - Castleford
Hi Matthew, thank you for leaving Tenpin Castleford a fab 5* rating! We're delighted you enjoyed the atmosphere. Thank you for your positive feedback; it means a lot to us. We can't wait to see you again soon! Best wishes - Rosie
Not enough staff
Had a great time, the staff that was there only 2 members were very helpful once we waited in a long queue for them to come out of back room.
27. toukokuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi BB, thank you for leaving Tenpin Castleford a lovely 4* rating and review! We're happy to hear you had a great time! We appreciate your feedback regarding the wait and staffing, and we'll certainly pass this to the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie
Graeat atsmophere the kids loved it and…
Graeat atsmophere the kids loved it and the food was spot on
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Gareth
Thank you for your wonderful 5-star review! We are so pleased to hear that you and your children enjoyed the atmosphere and food. Best wishes - Clare
Good ,kind ,clean
27. toukokuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Honorata
We are pleased that you enjoyed the clean facilities and the kind staff members. Thank you for the fantastic 5* rating. Best wishes - Clare
A really fun evening( even though I…
A really fun evening( even though I came last lol) with my grandchildren
Straight forward to book
Thank you
20. toukokuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hello Fee,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We're so glad you and your grandchildren had a fun evening! Thank you for your kind words and we hope to welcome you back again soon. All the best ~ Laura
Vastaus yritykseltä Tenpin - Castleford
Hello, Thank you for taking your time to leave us a review. We are extremely sorry to hear that you were unable to attend your session with us. We do hope that you managed to solve the issue with your phone. Best Wishes.
Amazing night
Amazing night. Staff was friendly and helpful. Two staff stood out the most was rebekka and Joshua happy to help and given served us with a smile. Well worth the money in the song room and drinks are good price
29. toukokuuta 2026
Vastaus yritykseltä Tenpin - Castleford
Hi Hannah,
Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Vastaus yritykseltä Tenpin - Castleford
Hi Caroline,
Thank you for your lovely 5* review at Tenpin Castleford! It's great to see you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
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