We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Näytä lisää
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Sijainti
Vaihda sijaintiaRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Näytä lisää
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All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Näytä lisää
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Yhteystiedot
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Yhdistynyt kuningaskunta
- 0333 034 6100
4,1
Hyvä
276 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We had great support from the lady on…
We had great support from the lady on staff. Would definitely book again!
6. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi there
We are so happy to hear our staff provided great support! We appreciate your kind words and look forward to your next visit. Best wishes - Clare
I just had a great time
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Arlanda
We're happy to hear you had a great time. We appreciate your positive feedback. Best wishes - Clare
Affordable fun
I did karaoke with my younger cousin it was a lovely experience charging per person rather than for the length of time would be more accessible to smaller groups.
(This is a suggestion, not a criticism)
West London is lacking in classy fun nights out tenpin is clearly a family establishment for people of all ages however in the Royale Park leisure Centre there is a fancy restaurant (NOVA). A great night out would be NOVA and then karaoke. However people may be put off from this because tenpin is not classy. I think that some building works to somewhat separate the karaoke rooms from the rest of the establishment with a separate entrance could solve this problem. The rest of the tenpin can stay as it is and the karaoke part can be its own section so that it exists as an option for a classy & fun night out for people who do not want to walk through the arcade full of children to get to the karaoke.
7. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Nicole
We appreciate you sharing your experience and thoughtful suggestions regarding our karaoke offering. It's wonderful to hear you enjoyed your time with your cousin. We value your feedback on pricing and the idea of creating a more distinct, upscale karaoke experience. Your insights are truly valuable as we consider future improvements. Best wishes - Clare
i put 50 and each machine take 4 and i…
i put 50 and each machine take 4 and i had 2 left over. such a scam!
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi there
We appreciate you sharing your experience. We would like to look into this issue. Could you please send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then contact you to discuss this. Best wishes - Clare
The tenpin bowling was okay
The tenpin bowling was okay, and the kids really enjoyed the karaoke. However, the karaoke room was extremely hot. I asked if there was a fan or air conditioning available, but was told there wasn’t and that nothing could be done.
The food was disappointing. It arrived cold, and our drinks were missing. I had to go and ask about the drinks, and while I was there I mentioned that the pizzas were cold and hard. The staff did offer to make new ones, which was appreciated.
The laser tag experience was also poorly organised. We stood waiting for quite a while before a member of staff noticed us and helped.
Overall, while the children enjoyed some of the activities, I don’t think the service was very good and the experience did not meet expectations
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Yasmin
Thank you for sharing your feedback regarding your recent visit. We are truly sorry to hear that your experience did not meet expectations. We apologize for the issues with the karaoke room's temperature, the cold food, missing drinks, and the disorganization during laser tag. We are addressing these concerns with our team to improve our service. Best wishes - Clare
Good value for money
It’s easily the cheapest price that I’ve seen in the area, and the experience was just as good.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Kieran, thank you for leaving Tenpin Acton a lovely 5* rating. We are thrilled to hear you took advantage of our cheap prices and had a great time with us! We hope to welcome you back again soon! Best wishes - Kaylee
Staff was friendly
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Taylor, thank you for leaving Tenpin Acton a fab 5* rating. We are so pleased to hear our staff had a positive impact on your visit to us. We hope to see you again soon! Best wishes - Kaylee
Vastaus yritykseltä Tenpin - Acton
Hi there, thank you for leaving Tenpin Acton a stunning 5* rating. We are thrilled to hear your daughter and her friends had a great time with us! We hope to welcome you all back again soon. Best wishes - Kaylee
Great experience for a kids birthday…
Great experience for a kids birthday party! Location is convenient and versatile venue.
20. joulukuuta 2025
Vastaus yritykseltä Tenpin - Acton
Hi Kianna, thank you for your 5-star review! We're so glad you had a great experience with us for a kids' birthday party. We appreciate your kind words and hope to see you again soon! Best wishes - Rosie
Vastaus yritykseltä Tenpin - Acton
Hi there
It is lovely to hear that you had a great experience. We appreciate the 5* rating. Best wishes - Clare
Food was completely bad I couldn’t even…
Food was completely bad I couldn’t even had single bite
I ordered pizza and not worth it i ask for refund but said no.
Bowling was ok
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Manya
We are concerned to hear about your food experience. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then reach out to discuss this with you. Best wishes - Clare
Good experience
Easy booking, friendly staff, quick service and arcade after bowling as well
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hello Jamie,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased you enjoyed your visit and found our service efficient. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Vastaus yritykseltä Tenpin - Acton
Hi there,
Thank you for your fabulous 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph
Great family fun
Great family fun. We all wanted a second game and they accommodated it, 3 lanes together, amazing
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Maria
We're so glad your family had a great time and we could accommodate your request for a second game! We appreciate your kind words and 5* rating. Best wishes - Clare
Staff were helpful and the kids had fun in the arcade
Staff were helpful and the kids had fun
30. toukokuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hello Jane, Thank you for taking your time to leave us some feedback. We are so pleased to hear that everyone had a great time at our Tenpin in Acton. We would love to hear how we could gain that final star from you. Many Thanks - Kimberley
They are very slow with everything…
They are very slow with everything pretty much. Even if you have a problem dealing with it is even slower. Lots of young staff and seems only one manager who also behaves slowly.
2. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Acton. We are sorry to hear the issues you faced during your recent visit to us. We will pass your comments onto our team to help us make improvements. Many Thanks - Kimberley
The birthday party food was shocking in…
The birthday party food was shocking in portion size
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Binni, thank you for leaving Tenpin Acton a 3* rating and review! We are sorry the food portions were not satisfactory during your party, and we'll ensure that this is shared with the appropriate teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Very enjoyable experience
Very enjoyable experience. Staff friendly and helpful and a very well equipped venue.
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hi Lee
Thank you for your 5-star review! We are so pleased you enjoyed your experience and found our staff friendly and helpful. We appreciate your kind words! Best wishes - Clare
Staff are very friendly
Staff are very friendly. The hall would be better if it has an AC
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hello Mohammed,
Thank you for taking the time to rate Tenpin Acton 4 stars. We appreciate your kind words about our staff. We note your AC suggestion. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Great Birthday Party Team, Disappointing Management
I recently hosted a birthday party at Tenpin Acton, and my experience was mixed.
On the positive side, the birthday party team (two girls) was excellent. They were friendly, helpful, well-organized, and did a great job ensuring the children had a fun and enjoyable time. Their professionalism and positive attitude made the party run smoothly, and I appreciate their hard work.
However, my experience with the supervisor was disappointing. The supervisor appeared unprofessional in their approach and lacked basic customer service skills. Communication was poor, concerns were not handled appropriately, and the overall interaction left a negative impression. As a customer, I expected a higher level of professionalism, especially when dealing with event-related matters.
While the birthday party staff deserve recognition for their excellent service, I believe Tenpin Acton should focus on improving the professionalism and customer service standards of its supervisory team to ensure a consistently positive experience for customers.
Overall, the party itself was enjoyable thanks to the dedicated birthday team, but the poor customer service from the supervisor prevented this from being a fully positive experience.
3. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Acton
Hello Kaushik, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the two girls helping with your party, made the party run smoothly! We are also pleased to hear that the players enjoyed the session. However, we are disappointed to hear the service you received was below our usual high standards. If you would like to discuss this further with us, Please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
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