You usually only find out how a company values their customers when there is an issue. I placed my first order and had an immediate personal email apologising that the item was out of stock. This was... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I continue to add to my Tegen collection! These are favourite pieces that I love year after year. I recently had an issue with a faulty slide, which was immediately replaced, with the new one sent in... Näytä lisää
Yritys on vastannut
Excellent quality and brilliant design. Extremely comfortable, as promised by tegen team, and also looks as durable. Of course only time will tell, but the elasticity of the acetate is surely certaint... Näytä lisää
Yritys on vastannut
Updated review: I bought several hair clips from them in September 2023, including a clip costing over £30 from the premium line that they specifically described as made from strong materials. It snap... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are Tegen Accessories, an independent company located in the United Kingdom with a passion for luxury hair accessories. Tegen Accessories began as a boutique in Brighton's Lanes. This is where our journey to becoming hair experts began, as we would assist customers in choosing the right accessory for their hair type and show them how to style it. We have spent many years using our hair accessories on real people just like you, and we are confident we can help everyone find their perfect hair accessories.
Yhteystiedot
14 Tichborne Street, BN1 1UR, Brighton, Yhdistynyt kuningaskunta
- 01274 044 035
- info@tegenaccessories.co.uk
- www.tegenaccessories.co.uk
4,4
Erinomainen
49 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Over the years I have been a loyal…
Over the years I have been a loyal customer to Tegen. Firstly in their shop in the Lanes in Brighton, and nowadays online. The quality has been good in the main and I was happy. At Christmas a friend kindly gave me a pair of snap clips from their handmade range - I am not even sure I had used these until a week ago. One of the clips was faulty. When I snapped the clip shut - the top cracked in a neat line across the top. Wrote a polite email asking how I should proceed. The seller assumed that this was one of a clip I had bought sometime earlier for my Granddaughter - so no replacement. When advised this was incorrect, she now wanted proof of when it was purchased by the person who gave the gift but kindly offered me a 10% discount if I wanted to buy another pair of these snapsclips. How terribly kind. It is her faulty clip that failed and I would have expected her to ask me to return the pair for replacement. Don't expect this buyer back anytime soon!
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hi Pamela,
Thank you for taking the time to leave us a review. We really appreciate your feedback as we aim to continuously improve upon our products and services.
I’m very sorry to hear that the hair clip you received as a gift has broken. We take great pride in the quality of our products, and I sincerely apologise for the issue you have encountered with your hair clip.
Our French Handmade collection is covered by a 1 year guarantee. In line with our company guidelines to proceed, we simply need a photo of the faulty item to save you the trouble of having to return it in the post and information regarding the original order. Once we have received these details, we will of course promptly arrange a replacement for you.
I apologise again for any inconvenience this may have caused. We greatly appreciate your business and look forward to resolving this for you as soon as possible.
Very best wishes,
Sophia
Excellent products & service
I have ordered a few hair accessories from Tegen on a couple of occasions. The accessories are exquisite. The ordering process is easy. My items have been posted and delivered securely and promptly. The communication is excellent. I’m very happy with this retailer and highly recommend them.
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hello,
Thank you ever so much for taking the time to leave us such a lovely review and for recommending us.
We are delighted to hear that you are happy with the accessories, ordering process, delivery and communication-this is wonderful to hear!
We hope you enjoy wearing your beautiful new hair accessories.
Very best wishes, Sophia
Quality very disappointing
I ordered 2 chignon pins. The quality is disappointing; the pins are quite thin and the edges are not smooth so they snag in my hair. Given the blurb on the website, I was expecting much better quality. They do the job, but aren’t particularly nice or good. By chance I found some pins in a local shop which are much nicer quality. I fell for the online hype, I’ll be more careful in future!
6. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hi there,
Thank you for taking the time to leave us a review, your feedback is extremely valuable to us.
I'm so sorry to hear that you are disappointed in the quality of the Chignon Pins you ordered. We sell thousands of hair accessories without any problems, but it does seem that the items you received are faulty so my sincere apologies for this.
The good news is that, as part of our commitment to quality all of our products come with a guarantee from the date of purchase. We stand by the quality of our products and will of course, replace these for you. All we require is a photo of the faulty items to save you having to return them and we will issue you with replacements right away. If you can please get in touch with us at: info@tegenaccessories.co.uk and a member of our customer care team will look after you.
Once again I apologise for any inconvenience you've experienced and we look forward to hearing from you so that we can resolve this right away.
Very best wishes, Sophia.
Poorly made products that break and bad customer service
Updated review: I bought several hair clips from them in September 2023, including a clip costing over £30 from the premium line that they specifically described as made from strong materials. It snapped in two and became totally unusable after just over a year of occasional use. This was barely outside their one year "guarantee" period for the product. I duly contacted customer services with a picture of the broken product and asked them to replace or refund it. They have refused any customer support. Seriously? A hairclip costing 1/4 of this price from Accessorise lasts longer. Do not buy!
28. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hi Sarah,
Thank you for sharing your feedback and I’m very sorry to hear about your disappointment with your purchase and experience.
Our customers are incredibly valuable to us and as a small team we work extremely hard to provide high quality products and customer service.
While we sell thousands of clips that typically last for many years without any problems it seems this particular one has not met expectations. Our French Handmade collection is covered by a 1 year guarantee, as this order falls outside the guarantee period by 4 months, we regret that we are unable to offer a replacement at this time.
I sincerely apologise once again for any inconvenience this has caused you and hope you can appreciate that as an independent business, it is essential for us to follow our guarantee policy to ensure fairness for all of our customers.
Very best wishes, Sophia
Good product poor service
i bought a hair clip which was of very good quality. the service however is very annoying. Just for 1 small order i got at least 8 emails before i managed to unsubscribe from all this DAILY spam.
The worst was that they sent this petty hair clip with a signature delivery! i definitely did not ask for it. I have a small baby and have a note on the door to leave deliveries at the door. Not this time, delivery person kept banging because someone at Tegen consider themselves too important so that they can disrupt people's routine with SIGNATURE deliveries as though they were selling diamond jewellery.
A very unpleasant seller. I just want my package with as little communication and contact as possible!
10. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hello,
Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.
I’m really pleased to hear you are happy with the quality of our hair clips and I’m extremely sorry to hear about the inconvenience of the delivery of your order. Being a Mum of a 1 year old, I too understand how frustrating it can be to be disrupted during the day, especially when your baby is trying to sleep.
We dispatch most of our orders via Royal Mail which do not require a signature but for international orders, once the parcel leaves the UK, the parcel is handed to another courier. It is then at the discretion of the courier as to whether they require a signature and unfortunately this is out of our control.
As the parcel passes through the system this triggers notification emails about your order so you can track the progress of your parcel. I’m very sorry if this was too much correspondence on this occasion and I will be sure to pass your feedback onto our marketing team.
Thank you so much again for your review, it is very valuable to us.
Best wishes, Sophia at Tegen Accessories.
Quality products
Quality products, good choice and beautifully packed.
23. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hello She,
Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.
I’m so happy to hear that you are pleased with the quality and selection of our products. It’s also great to hear that you appreciate the packing of your order, I will certainly pass your feedback onto our fulfilment team! All of our packaging is 100 plastic free and fully recyclable :-)
Please do get in touch if you ever require any future hair accessory recommendations.
Best wishes, Sophia at Tegen Accessories
As I now have lockdown locks
As I now have lockdown locks, I ordered a hair accessory to contain the mess - unfortunately it was not a good choice on my part (through ignorance). The Company could not have been more helpful. My purchase was refunded quickly and they gave me very good advice on other more appropriate products.
27. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tegen Accessories
Hello Miss Angharad E M Jones,
Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.
I’m sorry to hear the hair accessory you ordered wasn’t suitable but I’m extremely pleased to hear you are happy with our customer service and that you were able to find a more appropriate product for your hair type.
If you ever need any future recommendations, you can always reach us via email, phone and live chat :-)
Thank you again and best wishes, Sophia at Tegen Accessories
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