tdsynnex.com Arvostelua 12

I have been using Synnex now TD Synnex for the past 10 years, and generally have had a decent experience. Prices were good and service was good through my account manager.

Unfortunately, they have changed the way they do account management. They outsourced my account to a single person who cannot figure out how to place license orders, or anything beyond simple hardware orders. It takes days, sometimes more than a week, of back and forth to try to get an order placed. It's to the point where I would rather just spend the extra money and order through Ingram Micro.

What's worse is there is no recourse. I called customer service, but they only deal in RMAs. I called the numbers they have given me for a direct supervisor for my account manager, but both numbers were out of service. I called into their sales line, but I got a person who was obviously surprised to receive a call, and their headset wasn't working, so they couldn't hear me.

I am very frustrated and there is no way for a word to get through to anyone that matters. I will not be participating in their events, I will not be using their Renewalsoft, and certainly wont be ordering anything more complicated than a computer from them unless I have to...and those are usually more expensive now than Ingram Micro anyway.

They deny you and don't give you a reason! This company is a monopoly and is surely hiding something by not accepting serious dealers without mentioning why! That's market monopolization!

Cannot reach anyone in sales for last two hours for licensing sales request

A company that does not care about customer loyalty or keeping their customer, we have been purchasing hardware for a very long time, we made one small miss order and they will not take it back do not care and want nothing but to take your money... DO NOT USE

As far as distributors go for IT hardware, TD Synnex in the US is the best we have used. Great account managers and support teams. They have issues like all distributors, but we can't fault the support we have had from Megan and the team.

I have been trying to get transfers done since the beginning of September, they pass my company around to several different employees, some NEVER once responded, some "managers" who refused to answer me, nobody picks up the phones or provides a status update unless you email every single day for multiple days in a row.
I have never received a quality response from them, no insight into progress. Fake promises to escalate. We are literally paying losing IT companies for TD Synnax's terrible business and lack of management. We are losing money and have no view into what is going on. Stay FAR away, Ingram is worth the $$

Awful company, tried to sign up with them as a reseller and had a nightmare experience, it was like dealing with incompetent monkeys with computers. They are also quite arrogant and unhelpful, the customer service is terrible and that's even before becoming a customer.
They do not reply to emails and you have to chase them for weeks to get a response. I just gave up in the end.

schnelle Abwicklung, reichhaltiges Portfolio, ordentliches Preis-Leistungsverhältnis, Super Unterstützung bei Fragen via Tel. oder E-Mail

De får en fordi man skal give en. Forbløffet over at man møde samme metoder som på svindelsider. Jeg bestiller en MacBook og får tilsendt en blækpatron. Jeg bruger herefter mere end en uge med daglige opkald og de kan kun sige, at de har skrevet til deres leverandør TD synnex men kan ikke gøre noget før de svarer. Pengene har de taget. Efter en uge ringer jeg selv til TD synnex, hvilket jeg ikke har kunnet få Bilka til. Efter en uge kan de dog godt ringe og så finder vi ud af at sagen ikke er oprettet. Jeg er nødt til at bede om at få pengene tilbage for at kunne nå at få den til jul. Jeg har en handel med Bilka, har betalt for varen men får den ikke. Argumentet er Bilkas logistiske bagland - som jeg er pæn ligeglad med.

Poor Service. And discontinued my Wholesale Account
for no reason. Poor customer Service as well. i went to login to my account and got to know that my account is
Locked/ Discontined. it says Customer is Discontined ; Who does that. No Email or Notice. Also cannot get full Catalog in excel

I'm something of a usability expert with a backgrounds as an Analyst Programmer. I've been using them since for over 20 years through two name changes and in that time their web ordering system has barely changed - it's simply the worst user experience I've know. They add manual processes and awful spreadsheets for POs which make the process of using them as difficult as possible, and they manage to combine poor customer service with arrogance and incompetence. I'd love to never use them again using them but Dell choose to use them as their distribution channel which I believe is a huge mistake.