Taobao Arvostelua 170

我很喜歡用淘寶購物，因為他們的東西價廉物美，但是這一次，也是第一次出現問題，我購買商品透過菜鳥運到澳洲來，但等到打開外包箱，裡面所有購買的各廠商物品外包裝盒均被打開，隨便放在外包箱，甚至裡面還有一件牛角工藝品不見了

Actually I have spent thousands in singapore dollars through third parties and on the website itself. Do not buy furniture. Invariably there are missing pieces or the quality is really crap. They will then replace the parts (but of course you end up paying shipment again if using third party) and it frequently takes a few attempts before they get it right or you give up because of the waste of time and shipping charges. Ordering throughthe website itself is very hit and miss. On this occasion, I have had no less than 3 notifications that the items are being delivered so I waited at home on 3 occasions. No sign of said items. They are over a week later than the predicted date. When you enquire, they will say on the way. Tried to make a complaint, they basically say they are sympathetic but ask you to wait. In other words, zero action. Great to deal with AI...
I said cancel all orders ( i have 4 separate orders following) . Their response? cannot refuse delivery. Must wait for deliveries then try to get refund.
My advice? Forget about dealing with them. The overall savings is not enough to see a cardiologist when you have a heart attack from having to deal with them.

Bought a fridge freezer, tracking wasn't moving and getting nothing from the dishonest seller who eventually said the consolidation warehouse didn't accept it and it would be shipped and they started demanding money to pay for the return, eventually taobao gave me a refund but they never give a full refund, usually on small items it can be less than a $ but this time it was $9.27 short when I didn't want to return or refund, I will be closing my account

I am reporting a massive commercial fraud case on Taobao (Alibaba Group). I purchased a high-end 120-inch 8K OLED TV for $960.09. Instead, the merchant "Mi Xiao Ying Shi" (米小影官方旗舰店) intentionally shipped a cheap 85-inch 4K LED TV. This is not a mistake; it is a calculated scam involving falsified shipping documents.
Key Evidence of Fraud:
1. Product Mismatch: I paid for 120" OLED, but received an 85" LED (35 inches smaller and inferior tech).
2. Document Falsification: The seller falsified logistics data to match the high-end specs while shipping a low-value item.
3. Platform Negligence: Taobao support is refusing to take immediate action despite undeniable photo evidence of the fake labels.
I have already taken the following legal steps:
- Filed a formal international fraud report at econsumer.gov (Case: 198451887).
- Initiated a Chargeback through my bank in Georgia (Visa/Mastercard Dispute).
- Notified the Hangzhou Mayor’s Hotline (12345) and legal departments in China.
Alibaba/Taobao: Resolve this fraud and issue a full refund immediately. I will not stop until this case is settled and the fraudulent merchant is blacklisted.

It’s very easy and convenient way to buy everything you need and many items are being delivered the same day

As you can see from the reviews, the people at Taobao are seemingly purposefully making their service as shitty as possible. Now I face a problem where I can't even login to my profile. don't bother making an account as the people behind this service are too incompetent to even make the simplest of functions work.

If you are not located in China and something wrong goes with your purchase you will never see your money back or get a refund

It seems a regular occurrence. Sending inferior products to what is shown and on complaint only refunding approximately 50% of the total paid out. No refund of incoming freight or return freight. Cannot be trusted

This website is difficult to use, with excessive security checks and payment issues.

I had issues logging in. Was advised Customer Service will call. What they did was just one ring and hung up. This is to record that they called but failed to proceed to entertain my issues. Then they emailed mentioning they tried to call but unsuccessful and therefore case is closed. This is truly unprofessional of Customer Service.

It’s the worst shopping experience. They have sent fake items and size doesn’t match when I try to return the shipping fees costs more than the goods I ordered and the team from taobao doesn’t cooperate. No refund no respond. Worse shopping experience

Deliver wrote will receive item from yesterday and today still not received

My package till now haven’t received. The driver doesn’t want to deliver.already two times the driver declined to deliver the package.

When you buying big items or breakable items don’t trust the refund .. after much reviewing and stress of seller’s evaluation they only refund you your item price .. international shipping cost a bomb so it’s not worth it . I bought some glass containers for new home and some broken when received . I requested for refund but have difficulties corresponding with the seller as they only understand Chinese
Although there is translation but after a lot of correspondences and stress I only manage to get back the item price which is only a small fraction of the total bill I paid .. the main bulk of the purchase came from the international shipping and taxes ..
In the end it’s cheaper to buy from my home country .

I received a faulty dvd player . The picture only fills half the screen . The chances of the seller agreing with Taobaos verdict are minimal . I have had to prove with photoes over and over again . So far it's been daily for 2 weeks . Still no success . DON'T BUY FROM THEM .

A scam. The prices look unbelievably cheap, but that’s how they catch you. First you pay enormous amounts for shipping and taxes. Then when it arrives in your country you are asked to pay taxes AGAIN! You get threatened by Speedaf that they will send your parcels back to Taobao and that you will “never see your refund” (!) unless you pay more! To make things very complicated you must pay the taxes for every individual item separately! The end result is that the price increases by more than 800% ! Stay away!

Overall service is OK, but I hate the way they provide incorrect waybill numbers on the order page. People shouldn't have to ask customer service for a number that can actually track the parcel when it leaves China - firstly I got given the tracking updates, then had to ask again for the actual number. I don't really understand why there seems to be a sort of reluctance to provide such basic information. If they want less complaints/inquiries then it would be a good idea to just hand over the relevant info.

A rip off company. I returned the item but no refund was given! Thief!!!

The refund and return process is so disgusting, complicated so that consumers rather give up then fight to get their money back, that’s how they function. For the same product, each size
is regarded 1 order and to return every size, we have to pay shipping for each of all these different orders individually, and pack separately and have x number of people come pick up individually. This is how they create jobs in China eh?

I wouldn’t even give a star. Customer service is a human reciting same script on repeat, no help at all.

disgusting taste
don't try it....
"Overpriced and underwhelming experience! The restaurant's prices are exorbitant, with dishes that fail to justify the cost. Food was below average feels like vomiting, service was slow, and ambiance was lacking. Definitely not worth the hefty bill. Disappointing experience overall." literally i am crying please don't go