Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
PROFESSIONAL SERVICE RECEIVED We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highl... Näytä lisää
Came to wakefield branch today to look at with the prospect of purchasing a car. Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
Yritys on vastannut
Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Yhteystiedot
325 Barnsley Road, WF2 6EH, Wakefield,, Yhdistynyt kuningaskunta
- 01924 242422
4,5
Erinomainen
3 t. arvostelua
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Unfortunately the service which I was…
Unfortunately the service which I was given after my car broke down after only having it 3 months was appalling from your team, my car was dropped off at your garage on the 27th of April and booked in for the 29th April for the diagnostic.
After contacting your team on the 7th May to see why it was taking so long they blamed the warranty team for delaying which was untrue, I contacted the warranty team and was told they sent a email to your team on the 5th of may asking for the diagnostic codes so they could approve for the repair but your team where dragging there heels and not sending the codes even trying to speak to someone at Sytner was difficult, I even asked to speak to the manager but was told I couldn't speak directly to the manager.
I didn't get the car back until the 22nd of June explain that one and a final bill I had to pay of £525.
After picking the car back up there's a bleeping sound when I turn the engine on which wasn't there before.
As for taking my time to reply to you I know nothing will come of it.
Thanks Bryan
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Bryan - We sincerely apologise for the frustration and inconvenience you have experienced with your vehicle and our service. Your feedback is important to us, and we regret that communication was not handled to your satisfaction. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, who will be happy to discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Wakefield Team
Absolute terrible service when I picked…
Absolute terrible service when I picked the car up warning lights all over dash even though only had MOT day before, no technician to sort out so had to go home in a taxi had already changed my vehicle over then once collected tracking was out again couldn’t fit me in for this sorting so had to pay another garage to rectify extremely poor communication as sales manager ignored emails
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Jess. We are very sorry to hear about your disappointing experience with Sytner Select Wakefield. It is certainly not the standard of service we aim to provide, and we apologise for the inconvenience caused by the warning lights and communication issues. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, so she can personally address your concerns and discuss the matter further. Kind regards, Sytner Select Wakefield Team
fantastic service received
Served by Herbie and previously Billy and couldn’t have asked for better. Super helpful and their advice was hugely appreciated. Finance clearly explained and plenty of help and advice given. No pressure from any of the sales guys, which is brilliant.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Jenny, thank you very much for your kind words and for taking the time to share your experience with Herbie, Billy, and the team at Sytner Select Wakefield. We’re delighted to hear that you found the advice helpful and the finance options clearly explained. It’s wonderful to know you felt no pressure throughout your visit, as we always aim to provide a friendly and supportive environment. Your feedback is greatly appreciated, and we hope you continue to enjoy your vehicle. Best wishes, The Sytner Select Wakefield Team
Great experience very polite helpful…
Great experience very polite helpful and down the earth staff , Yvonne and Johnathan were amazing !
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Chantelle, thank you ever so much for your kind words. We are delighted to hear that Yvonne and Johnathan provided you with a great experience and that you found our team polite, helpful, and down to earth. It’s always wonderful to receive such positive feedback, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Exceptional service from our first…
Exceptional service from our first telephone enquiry through to an ultimate sale. All questions answered and nothing too much trouble. No hard sell - just friendly, genuine and transparent. Thanks Yvonne!
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, E Richards. We’re delighted to hear that Yvonne and the team provided such a friendly, genuine, and transparent service throughout your experience. It’s wonderful to know that all your questions were answered and that you felt comfortable without any pressure. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We hope you enjoy your purchase and look forward to welcoming you again in the future.
Mariusz was super!!!
Mariusz was very professional and helpful throughout the process of purchasing my new car. He was very patient and was able to answer all the questions that we had. I would definitely recommend him!
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Chloe. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mariusz was professional, patient, and helpful throughout your car purchase. It’s wonderful to know he was able to answer all your questions and make the process smooth for you. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, Sytner Select Wakefield Team
Avoid at all costs! Appalling customer service!
My experience from the very start was appalling from my very first call regarding my car that was under warranty and it still continues and is not resolved after 7 week. Totally disgusted having to chase continually. No customer loyalty would not recommend and will never use again.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Mark, we are truly sorry to hear about your disappointing experience and understand your frustration regarding the delay and lack of resolution. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who would be keen to discuss your concerns further and see how we might assist in addressing the matter. Kind regards, Sytner Select Wakefield
Had a great experience
Had a great experience - Israr (and Billy) helped make the process super quick and easy. Israr helped us narrow down our options and we managed to walk away super happy with our new car the same day! Happy customers
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Shauna, thank you ever so much for your kind words. We’re delighted to hear that Israr and Billy made the process quick and straightforward, helping you find the perfect car on the same day. It’s wonderful to know you’re happy with your new vehicle and that your experience with Sytner Select Wakefield was a positive one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your feedback. Enjoy your new car!
Herbie was great help
Herbie was great help. Made everything super easy and super smooth experience! Thanks!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Gracie, thank you ever so much for your kind words. We’re delighted to hear that Herbie was able to assist you and that your experience with Sytner Select Wakefield was both easy and smooth. It’s always our aim to provide excellent service, and your feedback truly means a lot to us. We hope to welcome you back in the future and wish you all the best with your new vehicle. Warm regards, The Sytner Select Wakefield Team
Bought a VW Tiguan in April this year…
Bought a VW Tiguan in April this year (2026). I was assured it had been serviced very recently. After a couple of weeks the oil needed topping up. Then a fault light came on. I had it diagnosed at a local garage(£25) as an air intake issue. I really needed the car, so had the part replaced (£400+) at my usual garage.
Read the small print. Don't be confused when they mention "any VAT registered garage" when they're giving their spiel about the various add-ons and warranties.
They won't refund a penny.
Lovely sales staff (if a bit tedious with the optional extras), very poor after sales.
I'm actually glad I didn't involve them in repairs after seeing some of their other reviews on here.
Avoid!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear David, thank you for sharing your experience. We are sorry to hear about the issues you encountered with your VW Tiguan and the confusion regarding the warranty terms. We appreciate your kind words about our sales staff, though we regret the after-sales service did not meet your expectations. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, to discuss your concerns further and see how we might assist. Kind regards, Sytner Select Wakefield
Really great service
Really great service, very friendly staff thank you
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Emma, thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service to be really great and our staff friendly. It’s always our aim to provide a welcoming and positive experience for everyone who visits Sytner Select Wakefield. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Thanks again for your support! Best wishes, The Sytner Select Wakefield Team
Ask for Yvonne, what a star!
Yvonne at Sytner Select Wakefield was absolutely outstanding in every aspect. Her attentiveness and manner left me feeling completely at ease, rather than the pressure of many salespeople. She was a joy to deal with. If you are thinking of buying a car from Sytner Select Wakefield, seek out Yvonne for the best sales experience.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Thank you, Matt, for your wonderful review. We are delighted to hear that Yvonne provided such an outstanding and pressure-free experience. It’s fantastic to know her attentiveness and friendly manner made you feel completely at ease throughout your visit. We truly appreciate your kind words and recommendation. Your feedback means a great deal to us and to Yvonne personally. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future.
Truly shocking experience!
Truly shocking experience!
I bought an Audi A6 from Sytner in Wakefield. I was told the car had had a 150 point inspection. I picked the car up from the garage and instantly the brakes on the car were grating and grinding, I phoned them up and they agreed to book the car in for remedial work. I picked the car back up to realise that the car brakes were still grinding and grating. The garage had changed the rear disks and pads but left the front grinding with disks that need replacing.
Overall the only thing they’re interested in is making as much money as possible per car sold. The after sales communication is very poor.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Martin. We are truly sorry to hear about your disappointing experience with the brakes on your Audi A6 and the subsequent communication issues. This is certainly not the standard we aim to uphold at Sytner Select Wakefield. We have reached out to you via email to address your concerns and work towards a satisfactory resolution. Kind regards, Sytner Select Wakefield Team.
My experience with Sytner Select
What made my experience great was the customer care israr that attend to us, and I he was so polite, willing to assist and cheering.
What the company is doing well is keeping all their cars clean all day because the cars are all looking clean all the time i came to inspect the car we wanted to buy.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Thank you, Jambbike Sam, for your kind words. We are delighted to hear that Israr provided you with polite and attentive customer care, making your experience enjoyable. It is wonderful to know that you appreciated the effort we put into maintaining the cleanliness of our vehicles throughout the day. Your feedback is greatly valued and encourages us to continue delivering excellent service. We hope you enjoy your new car and look forward to welcoming you again in the future.
Had a great experience at sytner today
Had a great experience at sytner today, checking a car, really liked the car, brilliant, thanks to Israr, great guy, made us feel welcome.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Ahmed, thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that you enjoyed checking the car and that Israr made you feel so welcome. It’s always wonderful to know our team members are making a positive impression. We truly appreciate your feedback and hope to assist you again in the future. Wishing you all the best with your new car! Kind regards, The Sytner Select Wakefield Team
Very very good top notch service from…
Very very good top notch service from israr … 🔥🔥🔥🔥🔥
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Leo, thank you ever so much for your fantastic review. We are absolutely delighted to hear that Israr provided you with top-notch service. It’s always our aim to offer a first-class experience, and your kind words truly mean a great deal to the entire team. We really appreciate you taking the time to share your positive feedback and hope to welcome you back to Sytner Select Wakefield in the future. Thanks again for your support! Best wishes, The Sytner Select Wakefield Team
Tyler & Herbie
Tyler & Herbie:
Extremely helpful and patient. Explained everything thoroughly from start to finish and helped in every way they possibly could to ensure the car was secured.
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Rebecca, Thank you ever so much for your kind words. We’re delighted to hear that Tyler and Herbie were able to assist you with such patience and thoroughness throughout your experience. It’s wonderful to know they made the process clear and helped secure your car with care. Your feedback truly means a lot to the team here at Sytner Select Wakefield. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
We have been dealing with israr for the…
We have been dealing with israr for the delivery of the vehicle, somethings was completely out of his hand he he did bend over backwards helping out and he communicated throughout and knowing we was travelling over 4 hours to get the car he couldn’t have been more accommodating and will be coming here for my wife’s next car.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Dale, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Israr was able to support you throughout the delivery process and that his communication made your journey easier. It’s wonderful to know you felt well looked after, especially given the distance you travelled. We truly appreciate your loyalty and look forward to welcoming you and your wife back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
I had an excellent experience so…
I had an excellent experience so helpful from start to finish with Kasim, Jonathan and Yvonne great team!
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Charlotte, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Kasim, Jonathan, and Yvonne provided such helpful and attentive service throughout your visit. It’s wonderful to know that our team made your experience a positive one from start to finish. Your feedback is greatly appreciated and serves as a real encouragement to us all. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Extended warranty - waste of time
Extended warranty? Absolute waste of money. They make you go down to diagnose the problem and you pay £100 for that. If it’s covered by the warranty, they’ll fix it. Fine. But then, I had my car booked in, and the part wasn’t there on the day it was booked in, then they ordered it and the wrong part came, and I was without my car for a week. I had to go and get it as I needed it. Complete waste of money and fuel for a failed repair.
…But then, the issue came back. Warning light back on 2 weeks later. I then had to drive my car down AGAIN to be diagnosed, just to say “it needs coding by the manufacturer”. Couldn’t you have told me that the last time you fixed it rather than wasting my time and fuel on another “diagnostic”? So now I’ve got to pay £180+ to Mercedes for a diagnostic, and then who knows how much more, to code something they’ve fixed but they can’t complete. All the time, I’ve wasted countless amounts of fuel and time in driving to and forth from Wakefield. Don’t even waste your time or money on it. Just go straight to the manufacturer.
Just to add, I put a complaint in over a week ago, and I’ve had no response or acknowledgment. Terrible service.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sytner Group - Sytner Select Wakefield
Dear Kay, we apologise for the frustration and inconvenience you have experienced with your extended warranty and the service provided. We understand how disappointing it is to face repeated issues and delays, especially when time and fuel are wasted. We take your feedback seriously and would like to ensure you this will be looked into and reviewed by the team at Sytner Select Wakefield Team
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