Sytner Group - Sytner Harold Wood BMW Arvostelua 

Unfortunately a very poor experience with the service department. Despite emails, calls and contacts I had to go to BMW direct to get things resolved and then finally a formal complaint. Delays in overall service and rather poor customer care on this occasion. Still didn’t even get an apology!! Pretty awful all round customer service wise

HW is the best BMW Service centre in the area where I always receive 1st class service.
Alana the service advisor is always efficient, professional and very personable.

My recent experience at Sytner Harold Wood was excellent. (MOT and oil service)
Thank you to Juliet in the Service department who was very professional and helpful.
I would not hesitate in recommending them.

Had a brilliant service with a smile

Been purchasing BMW's for several years and this is the first time I have purchased from Sytner Harold Wood and I can honestly say the experience and service received was next to none. This service was reflected from first contact from Reception through the Sales team all were excellent and very personable.
Post purchase had follow up call enquiring whether I had any questions etc. All very professional and much appreciated. I could not recommend the dealership more highly.

I have been taking my car for ALL it's service & upgrade requirements for about eight years now never had any issues to date, helpful and generally efficient!

Service was great for MOT. Not happy that they failed to reset the service reminder and it keeps coming up on the dashboard

Great service. Good communication and staff that are always helpful.

I wasn’t happy with the inconvenience of leaving my car there because updates didn’t work properly it caused me some stress . The receptionist is always so efficient and polite and Charlie was excellent he kept me updated well

Overall great service! Was greeted promptly and warmly welcomed. Kept informed with updates and and when collecting the experience was just as pleasant. Thank you to Bradley Clutterbuck who was friendly and patient and even went out of his way to get extra biscuits for my children and to Dan for his help.

The whole process was managed well and any questions I had were answered fully and quickly. Communication was prompt, and all members of the team were friendly and personable.

Welcoming and knowledgable without feeling pressured , Sean was very helpful

Came in for a 90 minute fast lane service and was waiting for 2hours and 20 minutes, if you can’t keep to your claims why offer it. For over 400 pounds to get a oil service and micro filter change pretty poor was not kept up to date on what was happening until I asked, to be told it’s coming out now but still waited for another 15 minutes. The thing is I could get this service competed for nearly half the price and quicker . I gave this group another chance to see if the service improved but it hasn’t. I brought my other mini a John cooper works f57 to them and had a lot of service issues from MOTs and brakes with issues after. Since then I took this car to someone else who deals with minis and has been serviced and had pads changed in the past few weeks with better response times and better customer service.
The prices mini charges are just over priced but as a customer we are trapped. Won’t be using this group again.

From reception to pickup my experience was of professional and interested staff.
Julie was on the ball and the health review and valet appreciated

Overall great service! Was greeted promptly and warmly welcomed. Kept informed with updates and and when collecting the experience was just as pleasant. Thank you to Musa Mohmood and the team at Harold Wood Sytner.

Straightforward. Kept me informed. Work was completed as expected. Good service from Besnik. Thanks

Had car serviced and MOT, staff were polite, helpful and efficient. Car was given back washed and vacuumed. Very satisfied customer.

Excellent Service

Excellent service from BMW. Julie was absolutely fantastic and went above and beyond to help me, especially with a few complications along the way. As I’m a full-time carer and couldn’t take my car to the showroom, she kindly arranged for it to be collected, which was a huge help. The whole team were friendly, efficient and professional, and the job was completed quickly and to my satisfaction. Thank you Julie and the BMW team!

Excellent service from Charlie

Good service, friendly and competent customer service