Sytner Group - Derby Audi Arvostelua 

James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of the show room because I was too scared

The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were familiar with all the controls.

I recently took my Audi A4 B9 to Derby Audi for a diagnostic because I had several electrical and engine-related faults showing on OBDeleven, including an issue with the 360° camera system.

I chose Audi Derby specifically because they offered a fixed-price diagnostic rather than charging an hourly rate. Before the appointment, I prepared two written letters explaining my concerns and the faults I had identified. I left one with reception together with the keys and the second copy inside the vehicle for the technician to read, so that all the relevant information was available before the diagnostic.

The diagnostic identified a faulty water pump, confirmed that the O₂ sensor was OK, and recommended a software update. Some suspension wear was also identified.

Regarding the 360° camera, however, the issue was not confirmed as a faulty camera module. I was advised that a further two hours of diagnostic labour would be required to investigate the camera fault, at an additional cost. I was a little surprised by this, particularly as I had provided detailed written information about the issue before the diagnostic.

I was also disappointed that I was not provided with a written or itemised quotation. I was verbally advised that the repairs identified so far would cost approximately £2,000, but I wasn't given a breakdown of the parts, labour, part numbers or individual costs. A more detailed quotation would have made it much easier to understand the proposed work and costs.

I was also disappointed with the condition of the interior when the car was returned. The armrest and seats had been soiled. It was raining on the day and the affected areas were wet. Erika kindly reassured me that the marks had already been present before the vehicle arrived and demonstrated this by using a dry paper sheet on the affected area.

I took photographs of the affected areas while they were wet, as well as photographs after the seats had dried, when the discolouration remained visible. I was subsequently offered cleaning when I returned regarding the 360° camera issue, which I appreciated, although the seats were ultimately not cleaned.

I have therefore decided to put the repairs on hold for the moment and obtain an independent quotation before proceeding.

Overall, I found the diagnostic findings useful and appreciated the assistance provided, but I feel the experience could have been better. For a potential repair cost of around £2,000, I would have appreciated more detailed written information about the proposed work and costs, as well as clearer communication about which issues had been confirmed and which still required further investigation. I would also have appreciated the interior being returned in the same condition as when the vehicle was handed over.

Nice polite staff very helpful kept fully informed

Harry and Norman were excellent from start to finnish for the purchase of my new rs3

Always made to feel well looked after. Didn't have to wait too long either for my oil change

Really poor experience with car left in a worse state than when it was taken in
Poor and incorrect communication

Easy drop off and pick up process for service. Online service tracker was helpful to see progress. Big shout out to Erika who was absolutely amazing!

I've always been very impressed with the Audi personel at Derby Audi.
Very polite and helpful kept me updated on my car's service & mot.
They loaned me a beautiful hire car .
I'm deciding wether to take out another service plan as mine is coming to the end.
There's only 1 thing i can pick fault with is that my service indicator has not been reset, so I'm going to have to drive back over(an hour round trip)
Or pay for a local garage to do it for me abit annoying & just abit disappointed.

The best experience of buying a used car from audi,
Josh was brilliant from start to finish,
Also business managers Harry and Paul most helpful

Very helpful, pleasant staff, who carefully explained all my options & ultimately to purchase a vehicle

Shaun Groves sorted MOT and Investigation on service light very quickly and kept in contact!

I am extremely disappointed with the service I have received from Audi Derby and the way my concerns have been handled throughout this experience especially by bully Kevin Taylor and his lack of customer service.

We purchased the vehicle in good faith, but within just six days of ownership multiple problems began to arise. Numerous warning messages and error notifications were displayed, and there were occasions where the vehicle would not lock correctly. These faults left us feeling unsafe and with very little confidence in the vehicle.

When these concerns were raised, Kevin Taylor applied considerable pressure on us to keep the vehicle rather than proceed with rejection. We trusted the assurances given to us and attempted to give Audi Derby the opportunity to resolve the issues. Throughout these discussions, Kevin specifically advised that we would not be penalised for the mileage used should the vehicle ultimately be returned.

Due to the faults and safety concerns, we deliberately kept the mileage as low as possible and only used the vehicle when absolutely necessary. The vehicle was not being used normally because we did not feel comfortable driving it whilst warning messages continued to appear and there were issues with the locking system.

Despite this, we formally rejected the vehicle on day 8 of ownership, well within the 30-day short-term right to reject period. What followed was a prolonged and frustrating process. There were significant delays in providing a suitable replacement vehicle, and throughout this period we were left waiting for a resolution whilst continuing to deal with the consequences of purchasing a faulty vehicle.

What has made this situation even more disappointing is that Kevin Taylor is now refusing to reimburse the finance payment we were required to make whilst the defective vehicle was in our possession. This is despite the vehicle being rejected within the first 30 days, despite the faults being reported almost immediately, and despite the assurances given that mileage would not be an issue should the vehicle be returned.

As a result, we have been left financially disadvantaged through no fault of our own. We entered the dealership expecting to purchase a reliable vehicle and to be in the same financial position had the vehicle proved faulty and been rejected within the statutory period. Instead, we have been left out of pocket because of the delays in resolving the matter, the pressure applied to keep the vehicle, and the refusal to refund payments made during a period when we were actively dealing with a vehicle that was not of satisfactory quality.

This does not leave us in the same financial position that we were in when we first entered the dealership, which is fundamentally unfair. We acted reasonably throughout, reported the issues promptly, kept vehicle usage to a minimum due to safety concerns, and exercised our right to reject the vehicle within the 30-day period.

The entire experience has fallen far below the standard I would expect from Audi and a main dealer representing a premium brand. A customer should not be pressured into keeping a vehicle that develops serious faults within six days of purchase, should not have to wait unnecessarily for a resolution, and should not then be left out of pocket after exercising their right to reject the vehicle.

Unfortunately, what should have been an exciting purchase has turned into a stressful, time-consuming, and frustrating experience. Based on the service received, I would not recommend Audi Derby and would urge the dealership to review both its customer service practices and the way legitimate vehicle rejection cases are handled.

I provided a warranty certificate, but it worked for car service without a question; it did not work for warranty work at the same time. I was told to update the VRN on the certificate of personal number plate, and the contact phone was incorrect. Finally, sort out the new certificate and emailed Derby Audi. No reply for 2 weeks. Finally, I rang and made an appointment, and left the car at Derby Audi. At the end of the day, I was told I had to bring the car back again because one part is out of stock. Booked the car again. The mileage recorded on the customer statement is 43128, but it should be 57450. It was 56385 when Derby Audi carried out the service on 19/05/2026.
The company offered a complimentary car wash. Never washed the car; that happened twice. But the car was picked up from the car wash area. I believed to show on camera that it went for a wash.

Chloe was fantastic in welcoming me in and getting the work on my car done promptly. And when the car was ready she got me on my way efficiently. She is a Credit to the team.

Aaron was great. Sorted the car ready to be collected in short order.

Been using Derby Audi for many years, always find all staff really pleasant and accomodating.
In particular Colin Harvey who I have dealt with many times. Thanks Colin.

Overall, a good job with efficient and constructive communication. Some items requested in the booking process were not passed through to the work schedule.

I have now used this Audi dealership twice, and unfortunately both experiences have been disappointing.

On the first occasion, my car (which was under warranty) was kept for 10 days with no courtesy car offered and very poor communication throughout. After raising a complaint with Audi Customer Services, I was contacted by a manager who apologised and reassured me that my experience would be better in future.

However, my recent visit raised further concerns. An engine management light appeared, and I was advised that a software update was required. I was initially told this would not be covered under warranty and that I would need to pay for both the diagnostic and update. When I queried this, I was again told it was not covered.

I then contacted Audi Warranty directly, who advised that the dealership should submit a request rather than outright stating it was not covered. When I challenged this at collection, the dealership then decided to check with Audi Warranty. I was kept waiting for nearly an hour and was not allowed to take my car during this time.

Eventually, I was informed that the work was indeed covered under warranty and no payment was required. This entire situation could have been avoided if the correct process had been followed from the outset.

Overall, this reflects poor communication, lack of clarity around warranty processes, and an unsatisfactory customer experience.

Great experience with Derby Audi, especially Gareth with the Bodyshop team. Speedy repair, high quality, car returned clean inside and out.

Thanks!