Swisstool Arvostelua 

Ordered a knife from them. I received a shipping notification but no delivery was received. I have emailed them numerous times and received no response. Appalling customer service and I will be contacting my credit card card to get them to pursue a refund.

I ordered a handyman Swiss knife but didn’t receive an acknowledgement email to confirm. I left it a few days to see if it was going to be delivered but when it didn’t I contacted customer services by phone. Steven was very helpful and asked if I’d had an error with paying. I said I initially had but then my Apple Pay went through. He thought this had been an error and it didn’t trigger an invoice. He said he would get the knife sent out that day and it arrived two days later.

Ordered three swiss army knives. Each one engraved. Delivery was very quick. Customer service excellent. The engraving was professionally finished. Would highly recommend

Ordered knife, received two emails : 1. Order confirmed
2. Order sent
And no more sigh of the shop. Nothing ever came, no tracking, nothing. Already sent them 4 e-mails, no answer, no customer support. I feel scammed. Hoping they will contact me to explain.

Personalized Knife ordered Friday AM and arrived by Royal Mail tracked on Monday AM. Excellent service !

I wrongfully ordered a small spring for my SAK Scissors (not thinking there are different sizes). I had the part delivered and obviously it didn't fit. So I phoned swisstools and they were quick to help sort my problem out even though it was my fault. I am still waiting for the replacement part but the wrong part that I ordered seems of very high quality.

An item was missing from the order, and they've repeatedly ignored attempts to contact them about it, both via the contact form on their website and by direct email.

Fast delivery next buissnes day everything was delivered in prestigious condition might not be the cheapest but you paying for quality

I recently picked up a Fieldmaster Swiss Army Knife from Swisstool, and I couldn't be happier with the whole experience. The level of customisation on offer is genuinely impressive—being able to choose different coloured scales, add a sharpening stone, and even go for the “ultra” upgrade really made the difference. I went with the classic red because I love that timeless Swiss Army Knife look, and added the ballpoint pen and stainless steel pin, which make it feel like the perfect everyday carry for me.

The knife arrived quickly, shipping was prompt and on time, and it came really well packaged. The blades were paper-sharp right out of the box, which was a great first impression. Everything felt smooth and professional from start to finish.

This is my first Swiss Army Knife, and I absolutely feel I made the right choice. Swisstool offers more options than Victorinox in many cases, and it’s great knowing there’s a reliable place I can return to for accessories or replacements if needed.

Great value, great service, great product. I’ll definitely be back and will recommend them to anyone looking for a SAK!

Very easy to use website and fast delivery time!

The person at the company communicated with me in detail about my order to be sure that I was getting exactly what I wanted. I’m very happy with the company and its service.

Arrived in good time, well packaged. Thank you

My son has always wanted a Swiss Army Knife, he will be 13 in December and we have a plan to start fishing in the spring.
I found this great website "Swisstool", so I purchased a Knife for him and had it ingraved with his name.
It came in the post in no time and it was fabulous, he's name was ingraved beautifully on both sides.
My son will Love it

I would highly recommend SWISSTOOL.CO.UK, Great Quality, Great Service, Great delivery time.

Thank you Swisstool teams, keep up the Great work.

Thank
Emyr

Great product, easy website to navigate around and love the bespoke aspect, which made for a great range of gifts

Good stock and great price with fast delivery. Can't ask for more!

Received the Swiss Army knife but could not open the various tools easily. As per the companies T&C, I contacted them within 7 days to say I wanted to return it. I’ve now completed the contact form and sent two emails but no reply so far. I can’t return the knife as I very much doubt I’ll receive a refund. I would not recommend this company, there isn’t as far as I can tell, a straight forward returns policy just complicated terms and conditions. Very poor customer service.

'Climber' knife ordered with personalisation - simple to do on website, plenty of fonts and spacing options. Delivered well-packaged a few days later. Gift for my daughter, should now be the first item she packs on her travels!

Great service from ordering to delivery and opting for personslization on a Blue Spartan.Ordered on Monday delivered by Royal Mail Tuesday.Fantasic company to deal with and the Spartan SAK looks superb.TY SWISSTOOL

I was little worried after placing order and not getting confirmation, so I called the company a couple of days later and spoke to Steven who was extremely helpful, he sent the email again which went straight into my junk folder of outlook. He checked into my order which was in the process of being made and 2 days later I've received my order which is perfect. I'd recommend them happily.

Very quick service, received in 2 days with their free delivery.
Engraving was nicely done, and a really good price for the Swiss Champ ultra (red).