Sutton Park Group Arvostelua 

Our experience has been that Sutton Park Group are an awful company who take no responsibility for the cars they sell and don’t care about their customers. Their communication is extremely poor and the work they carry out is shoddy.

We have just had our Section 75 claim under the Consumer Credit Act refunded and have had our malfunctioning new Dacia Duster Mk3 1.2 expression taken off our hands. This was no thanks to the dealership, Sutton Park Motors in Perry Bar, who would not acknowledge that there were any problems with the media system or driving assistance aids and dragged their feet in undertaking any investigation. After months of waiting for a diagnostic test the Service Manager led us to believe the car had been extensively road tested “for several hours on multiple days in various places” yet it had travelled no more than 4 miles over the two weeks they’d had it in the workshop. We tried to reject the vehicle under the Consumer Rights Act which the Operations Manager dismissed without even having the courtesy to review the recorded evidence we had sent them in multiple videos & photos. We then had a test drive with their Master Technician who admitted it was only the third Duster he had been in! – he observed the vehicle malfunctioning, yet Sutton Park motors still claimed the vehicle was operating within “expected parameters”. They never provided a written test report and failed to keep us updated on their investigations. Once Sutton Park Group were advised that we were making a section 75 claim they disengaged completely and said they would wait for the credit card company to get in touch. Our experience with Sutton Park Motors is that they are not trustworthy and certainly not customer focussed. Even their Group Managing Director has not had the courtesy to acknowledge or respond to our last email advising them we had been refunded by the credit card company.

We'd previously had a Mk2 Duster for over 5 years. We were delighted and thought it was excellent value for money. However, the system malfunctions we experienced with the Mk3 in our opinion made it unsafe. We know Dacia is a value brand, but their vehicles still need to work reliably!

Brought our son his first car from Kia April 2025. Took out a 1 year insurance as the car was 10 years old.
Nothing but trouble with the service manager, booked in my sons car as it was not always going into second gear , causing real concern for a new driver pulling out onto a major road, and not been able to change gear !!
They had the car from 08.30am, we called at 4.00pm to be told it was ready. When we arrived they refused to give us a breakdown of what they had done that day, claiming they had driven it around the block, and it was fine! The point was it does not always happen , but when it does it is life threatening....
Wow, can it really be that bad ..

Terrible customer service my 23 reg car broke down on drive rac run test and got it started but said take it in to dealer ship as it has fault and do not other wise drive it so took it to Stourbridge and said they are to busy and can’t look at till 4th-12-2025 told them waist of time that’s not good service and i will not be returning ever again so going elsewhere

We attended Dacia Norton Rd Garage Stourbridge and had a great customer experience with Sales Executive Samuel Page.
Sam arranged for us to test drive a Dacia Sandero which confirmed that this is the next car for us.
We may hold on a purchase for a few months to see how the new model compares with the current car, we will return to you soon for our next car.

Excellent service provided by Marshall, he was very informative, knowledgeable and very helpful after I left the dealership and had a few queries with my new Sportage vehicle.
After visting a few dealerships before visiting Kia Sutton, I can honestly say it was a pleasure to deal with Marshall. Kia Sutton Marshall is an asset to your business. I wouldn’t hesitate to recommend anyone to purchase a new vehicle from you 😊

Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here might make someone take notice??? Kia customer services helped approve the replacement request but then passed me back to the dealership and now my emails are being ignored again. When i've phoned in the past i'm fobbed off and get told i'll get a call back which never happens.

Useless. I’ve left these reviews, Time and again, after endless “mishaps” (I use the term lightly since I’m not allowed to swear). I don’t even know where to begin with this garage but their own staff members have nothing good to say about it. I had my car two years ago now and there have been nothing but problems every time I’ve taken it in. Last time, I took it in for an unrelated issue they sent it out with a broken handbrake. Yes, it was completely broken, no resistance, car was rolling.. they sent it out this way for me to drive. It was taken back in. They had my car for roughly 3 weeks, kept fobbing me off. My dog was extremely poorly at the time and had to be rushed in to the vets via taxi because I had no car, I almost lost him.

The service managers all end up leaving. They’ve had two leave since I’ve been going there in the last 2 years. It went in for MOT last week to fail on - guess what?! THE HANDBRAKE. Needs a replacement handbrake cable which was supposedly replaced by them last September!!! So they collected my car, yesterday, I was told it would be back yesterday afternoon. Lo and behold I received a call to say I wouldn’t be getting my car back that day (should’ve put money on that really), but it wasn’t their fault of course, they had ordered a cable and received the wrong one. It’s never their fault though, I’ve noticed this. It wasn’t their fault they sent me out with no handbrake last time either apparently, even though the handbrake was fine when I took it in! I wonder what they’ll damage this time around?

So I’ve been told they’re getting another cable and it could arrive as late as 2pm today and they’ll let me know when it’s been done, but apparently can’t guarantee it will be back today!! They know I’m unwell and that my mother is unwell. I’ve told them I cannot be without a car. They are absolutely awful.

If you can possibly avoid it, I would give these a miss entirely. The Burton garage is as bad. They’re all cowboys. Last year when I was waiting around the showroom for two hours, having been told my car was ready to collect, yet was somewhere on some farm being stored (and one of them had to go and collect it…) I had the opportunity to speak to another of their disgruntled customers, who was also waiting for his car and had exactly the same opinion. They had missed something very dangerous on his car also, he actually had the wheel come loose as he was driving as they hadn’t tightened it properly. It’s unbelievable. They honestly need investigating and I think this should be the next step.

Went To Purchase A Brand New Dacia sandero Stepway Found them dismissive and rude one salesman Mohammed something didn’t seem interested just continued Working on his computer never explained a single thing about the car I’d already done basic research but I’d recommend you avoid at all costs I actually put a deposit on the shadow grey version at Holdcroft Wolverhampton the next day They couldn’t do enough go there avoid avoid I’m talking about the Stourbridge dealership others maybe ok … don’t often write reviews but this was a cash upfront deal which went right out the door….

Left my Sportage for it's 2nd service and upon collection found that personal items are missing from the vehicle. Raised the issue immediately upon realising before leaving the garage and once home, after fully searching the vehicle I found that 2 more items were also missing... These I had placed in a bag, underneath other bags in the boot of the vehicle, simply because I'd realised that they were loose in the boot. Again reported to the Service manager via email.
Left for them to investigate and a contact from Group Operations has called me to effectively wash their hands of it. 'We haven't done what you claim, so we won't be going any further with it.'
Police are now involved.
I can't recommend anyone take their vehicle here for any kind of work. As I now can't trust that the work they say has been done really has due to this experience.

Had my car mot plus some additional work at Coventry & 10/10 again.
Thank you Debbie & Stewart for looking after me while my car was sorted. Johno.

I will never recommend Sutton park group 390 college Road, Birmingham B440HH for car service as this time was really unprofessional work they done it...as they change tyre leave so many marks and scratches on the alloy wheel then not ready to accept it making funny excuses as System was down for video and picture, not mentioning anything before changing the tyre if there was mark, not filling any form of there was marks before, manager not also certain its done from kerbs, complaint department trying to hide the mistakes and not even showing any footage from CCTV if it was done before...all was denying asking proof...send all the pictures but they not sending any picture or footage of its done. Really disappointed never gona send for car service again.

Shocking experience from Sutton Coldfield Kia, think very very carefully before using this company.
They will take your money and that’s where it ends, if a problem arises then unfortunately you’re on your own.
Please do your research beforehand.

Reply to Reply- No one has even checked the engine so how can no fault be found- zero customer service and my review stands, just trying to avert the blame.
Absolutely horrendous and would never touch another Kia if you paid me or any other car from this company for that matter.

Sutton Renault Burton On Trent well the sales part was first class, but after that it all went down hill and very fast. The after sales service does not exist, in fact I don't think they have one it's that bad. Don't have the paint treatment because they have no idea what they are doing, I had have mine done twice because the first time there were more white patches all over the car because it was done in a rush but I do not understand the rush they had the car four days before I picked it. Also they were supposed to make a final payment on my old car which they have just done today fourteen days after it ran out, and I have just had to phone the finance company up to save me having to pay any outstanding money. So please don't use the company if you want to be fobbed off by the lack of after sales service.

Took my Kia into the Sutton Park Kia on Chester Road, Sutton Coldfield as the central locking had gone. Had good service. A lovely man called Brett dealt with me throughout. Very chatty and friendly. They had to order my part which took a day to arrive but car was sorted. A bit nervous taking my car to a garage I'd not dealt with before but felt comfortable. Happy with service.

Aaron Patel was really helpful when we sold our old car and bought a new one, he went above and behond to make my experience the best I have had when dealing with a car salesman. I would totally recommend Sutton Park Group to sell or buy a car, just ask for Aaron and he will look after you.

I had my car serciced at Warwick Renault Sutton Park. The staff were helpful and courteous. The price of the service provided was competitive and transparent. The person who carried out the work was diligent and managed to spot a nail in my tyre. The car was given a free health check and valeted. I am a totally satisfied customer.

Poor service, I had ordered the Renault Arkana parts and Suttonpark's parts team told after taking the payment that parts would arrive between 10-14 days, and now more then 35 days has been passed and I have been chasing them since last 10 days and still there is only one flat answer that it is in transit and would be updated when arrive, simply no respect, neither I can't cancel the order as they have taken money in advance.

Absolutely useless. List new cars as in stock but are not.
Will send details to ASA to investigate this companies practices.

I ordered a new car from 21st century.co.uk
Mark was brilliant helped all the way to delivery today. Delivered on trailer by
Sutton park group.co.uk
From first order day to delivery day ( today)
Was very easy. The gentleman who delivered my new car was very very professional, & very helpful, checked car with me. And answered all my questions. First class service. I could not wish for better service.
Very highly recommend. 5 STAR SERVICE.

I purchase an Audi a4 from Aaron Patel and I’m very happy with my service. From the moment we walked in we was greeted and shown to the drinks. The car was exactly how it was shown and described. Great service and lovely people!