Sutton Park Group Arvostelua 

Unorganised complaint system.
Lack of high quality customer care
FAULTY CAR
SIX months unresolved
Rude staff members
In my opinion I have received horrendous customer service from the Sutton park group The Kia ceed that I brought is in an awful drivable condition below a satisfactory quality, which was the case BEFORE point of sale. After purchasing the car, I have visited the Kia Sutton park group garage FIVE times to investigate and repair this issue.
After being told after each visit the issue as resolved but it clearly never was. I sought a second and third opinion from a mechanic who highlighted issues. I informed Kia on all occasion but no repairs where made.
This issue has been ongoing since November 2021. I wasn’t seen to with the straightforward and speedy complaints system that your code of practice progresses. I had waited now six months, made six monthly instalments on a car that is UNSAFE to drive.

Just picked up my car from Sutton Park Group Warwick- fantastic experience. Gavin was very professional and accommodating in helping me find the ideal car for me. highly recommend.
AR

This is the the second car I have purchased from Sutton Park Group Stourbridge. On each occasion I have received excellent courteous service from Naweed Hussain. Nothing was too much trouble and I would highly recommend. Stella Wase

Picked my new car up yesterday from Sutton park Coventry was extremely pleased with the service I had from Andy Docker nothing was to much trouble I have had a number of new cars from Sutton park and always go back as the service is excellent 10/10 thank you !

I've just collected my brand new Dacia Duster and my sincere thanks must go to Leo Di Placido for making the whole procedure so easy and stress free. The ongoing communication was professional yet friendly throughout.
Being no expert on the technical side, it was so good to be treated with patience and dignity, especially as personal circumstances and medical commitments had to be taken into account. If I could give this review 10 stars it would be well deserved.
Thanks again Leo - you're a star!!!

Recently bought a used car from Kia Coventry and the salesman Adam Wall was very helpful and made the whole process very easy. Thanks Adam!!

Thank you for all The brilliant service and thanks for Steve Bradbury for all his help very professional

Renault Tamworth I shall be recommending you 👍

My experience with this company is not very good! I read some of the reviews and the good ones I just wonder if they were lucky. 2 different retailers in the Birmingham area and all they want rip you off and they go the extra mile for it.
I nearly accepted a car where they forgot to get the extras I asked for and I was still being charged for them...

Stay away from this company!
Their business model is borderline illegal, they finance deals awful and they lie to you, on my case, on several instances.

A massive thank you to Steve Bradbury for helping me with my purchase of a Suzuki S-Cross. He is a credit to Sutton Park Group, with his professionalism, knowledge of cars and excellent customer service skills. I have always been impressed with the customer service at Sutton Park Group, but he has taken it to another level. I will definitely keep on recommending Sutton Park Group to friends and family.

A massive Thank you to Aaron at the Kia branch Sutton Park, he is very friendly and knowledgeable and made the whole process buying my new car so easy! Also He was so reassuring as I was changing to an automatic from a manual! He has made follow up check ins to see how I’m getting on too!! I’m absolutely thrilled with my new car! Highly recommend Aaron for all aspects of purchasing your next car!!

Fantastic experience with Gavin and the team in purchasing my new vehicle. Always on hand to answer questions and I trusted their input. Would fully recommend them.

**UPDATE** to my previous review..
So after speaking with Kaleem, we gave Sutton park Kia a second chance to repair the fault with the car (knocking and whining noise when turning the wheel left or right at slow speeds). We had arranged to drop our car off at the Sutton park kia in Sutton Coldfield on the 18/09/2021. The fault was confirmed and was told the steering rack is faulty. On the 16/10/2021 we collected our car after being told it had been repaired and was ready to collect. Upon collecting our car I noticed it hadn't been cleaned, bird poo, dry leaves and dirt were present also the staff member didn't know i was coming to collect the car and I wasn't given any documentation with regards to what repairs had been done, when I asked about the repaires the staff member didn't know. During the day after driving the car around, I noticed the whining noise was still present, I emailed Kaleem on the same day (16/10/2021) and explained what had happened, asked for documents to be sent to me of the repairs and that I will be taking the car to a VW main dealer to have it looked at. So I booked in with a VW main dealer on the 20/10/2021, who after doing there investigation reported the steering rack motor and wheel alignment were the cause of the whining noise and the repair cost would be £2689.90. I have emailed Kaleem 3 times since the 16/10/2021 and have had no response. I now want to reject the vehicle as Sutton park kia has failed to repair the faulty steering rack on 2 occasions.
**UPDATE 3**
Have had a response from Sutton Park Kia who have stated they disagree with Johnsons VW in Sutton Coldfield as they have stated on the investigation report "suspect noise coming from Steering rack", and is not confirmation the noise is being caused by the steering rack. And according to Sutton Park kia the steering rack was replaced, And they want to get a second opinion by taking it to a VW dealer which I've already done. I now have to wait another week as told no technicians available till 30/10/2021. This is absolutely ridiculous we have had this car for about 10 days since we brought it the rest it's been with Sutton park kia.

They were extremely helpful and patient with me whilst buying my first car. James B served me and made the whole process a lot easier and helped me understand how the process worked as well as understanding how to best navigate the insurance as well. Would definitely recommend buying a car from these guys

I went to Sutton park Renault because I had moved house so I thought I would give them a try with servicing my Clio which coincides with the MOT. I rang them up and a lady told me my quote.
I have said to them the Bluetooth isn’t working properly because when the cars moving it sounds like you’re in a bubble.
The Clio went in yesterday:
-They have told me they have found nothing wrong with the Bluetooth which is absolutely a lie!
-Despite what I told them and protested the lady was saying (who had left Sutton Park) they have overcharged me about £60 and they said they ‘couldn’t do anything about it’
I have said to them this is the last Renault I buy and for the next Service I will avoid them like the plague
A very disgruntled customer

Process all very simple and straightforward the car we purchased is in great condition and most importantly Mia was very friendly and informative. Best car buying experience I have ever had. Many thanks

THINK YOU ARE GETTING A 7 YEAR WARRANTY THAT IS FULLY SUPPORTED BY KIA - THINK AGAIN - KIA JUST COST ME £4,200 BECAUSE THEIR “KIA ASSISTANCE AND KIA ASSISTANCE U.K.” COULD NOT BE BOTHERED ORDERING A £100 WATER PUMP AND GETTING IT DELIVERED TO OUR BREAKDOWN LOCATION IN FRANCE - A BREAKDOWN ON A TWO YEAR OLD KIA SPORTAGE

BELIEVE ME - THIS SEVEN YEAR WARRANTY IS A JOKE - MINE IS TWO YEARS OLD AND THEY DON’T EVEN SUPPORT THAT PROPERLY

FULL DETAILS BELOW.

£4,200 LOST DUE TO KIA ASSISTANCE UTTER LACK OF SUPPORT OR URGENCY

SUTTON PARK
It was bad enough getting a car delivered from you with barely legal front tyres. It got worse finding out on a Kia owners site that front tyre wear is a known Kia Sportage problem and you had not had they checked during the pre delivery checks. But right now Kia and Kia Assistance in U.K. and Europe have excelled themselves in avoiding a very expensive breakdown on a two year old Kia Sportage.

Kia Assistance EUROPE and KIA ASSISTANCE U.K. just cost me £2,200 in cancelled accommodation and will cost me a further £1,500 in alternative accommodation because they could not be bothered getting a £100 water pump for a two year old Kia Sportage when the pump fractured while we were in France.

They preferred to cite “GLOBAL DELIVERY SHORTAGES” as their excuse (strange that I called Kia U.K. and got a part on its way within two hours if there are “GLOBAL DELIVERY SHORTAGES” as they claimed. Kia ASSISTANCE also did nothing to find us a replacement hire car (£500) and misled us for ten days about when the water pump would be delivered - and after ten days they still can not provide a date for delivery of the part or repair of the car. I, therefore, contacted a main Kia dealer in the U.K. and I am having the part flown over and delivered in three days (arrives Friday 15th October 3021).

Despite knowing we needed urgent assistance, that my husband is severely disabled and the HUGE size of the damages we would incur if we were delayed - Kia Assistance EUROPE AND U.K. DID NOTHING TO HELP AND CAUSED AROUND £4,200 IN DAMAGES

WHEN THERE WAS CLEARLY A PROBLEM OBTAINING THE PART IN MAINLAND EUROPE ONE PHONE CALL TO THE U.K. TO FIND A £100 PART AND GET IT DELIVERED QUICKLY IS APPARENTLY BEYOND THE CAPABILITY OF KIA ASSISTANCE EUROPE AND BEYOND THE CAPABILITY OF KIA ASSISTANCE U.K.

I AM POSTING THIS ON EVERY SOCIAL MEDIA SITE I KNOW - PERHAPS PEOPLE WILL BEGIN TO INVESTIGATE THE UTTER LACK OF COMMITMENT TO THIS MUCH LAUDED SEVEN YEAR WARRANTY WHICH KIA USE TO DRAW IN THE UNWARY. NO ASSISTANCE FROM KIA U.K. - ZERO - ZILCH - NADA - FOR A TWO YEAR OLD CAR UNDER WARRANTY

Great service, got exactly what we wanted.

Really good service and answered all questions with honesty and support. Would definitely use again in future.

Excellent service from the sales team at Sutton Park at Burton both James and Will, the sales manager, went above and beyond to get me a vehicle especially in these difficult unprecedented times. Absolutely and without hesitation I highly recommend.