“You can’t buy memories” they say. No, but you can help make them! A perfect gift for a couple swamped by the current all work, no play, economic climate, leaving little time for fun. This nicely ma... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My product arrived, and its perfectly fine. It looks like a lovely gift actually - however, I no longer need it and I have been trying to action a return/refund all week. Their customer service is awf... Näytä lisää
Yritys on vastannut
I was looking for something a little different for my dear wife and I to try and came across Surprise Adventure on Instagram and thought, yeh why not let’s give it a go. Ordered and it arrived promptl... Näytä lisää
My £70 order still hasn't arrived despite multiple emails to try and sort. Was assured that order was dispatched after 1 working day - but never received the dispatch email to say this until I... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Peel off surprise adventures for every occasion! Please contact us directly on support@surpriseadventure.co.uk if you have any questions, and we will be more than happy to help
Yhteystiedot
Plas Onn Farm, Marian, Cwm Dyserth, LL18 6HU, Rhyl, Yhdistynyt kuningaskunta
- support@surpriseadventure.co.uk
- www.surpriseadventure.co.uk
3,7
Keskitasoinen
325 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Absolutely diabolical company.
Absolutely diabolical company.
I ordered from them and needed to amend the address - I did this straight away as per their FAQ's however, the item got sent out to the wrong address. I emailed a couple of times and got no response.
When I emailed on social media, I had someone respond in a very unprofessional manner, telling me to email the support email address which I already had done, multiple times. They continued to send unprofessional responses, telling me the same thing over and over and dismissing me completely. Would absolutely not recommend the company at all.
I'd order from The Adventure Challenge instead, it's the same thing and probably has better customer service!
14. joulukuuta 2023
Fantastic company
Fantastic company
Excellent customer service
Highly recommended ❤️❤️
4. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
We are so happy to hear it, thanks for sharing this feedback with us! :)
The book that brings you closer
I have been wanting to try this adventure book challenge for some time now, but it took some time to find the right person tp do it with. I am excited for us to experiemce this together and I am looking forward to making new memories that will challenge us and bring us togehter. I think this is a great gift to show someone long term commitment as you wouldn't go on 52 dates with someone you don't see a future with.
Here's to our unwritten story, can't wait to read it back <3
11. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
We are so glad to hear that you have found someone that you feel that you want to enjoy lots of dates with and build memories alongside! This is exactly why we do what we do, and comments like this make all the hard work worth it :) So thank you!
Really helpful prompt and friendly…
Really helpful prompt and friendly customer services 😀 👍 thank you
9. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
we work tirelessly to provide people with the best products and overall experience, so we really appreciate this feedback! Thank you for sharing :)
Bought as a gift
Bought as a gift. Came so fast and looks great, they are going to love working their way through this!
10. joulukuuta 2023
Oma-aloitteinen arvostelu
Book is lovely
Book is lovely
Great support from customer service
Exciting present
10. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
So happy to hear it! Thanks Moira :)
Great present
Ordered on 29th November and received on 1st December as promised. Ordered for my husband for Christmas and can't wait to make special memories. Lovely book.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
What a lovely review to leave! We are so looking forward to you both making precious memories with each other! :)
The book is lovely I can't fault it but…
The book is lovely I can't fault it but it is aimed at younger children. Once I figured this out I wanted to return the item. The correspondence started very nice, offering free products but when I insisted on returning it the correspondence was very much lacking not even dear... or any kind of sign off in the email. I had to chase up the money and even though I was told the postage would be refunded it was not. Totally changed my opinion of the company and therefore wouldn't recommend. Manners cost nothing.
Thankyou for your reply. I stand by everything I said and I had to email you about the refund once I had returned the item.
18. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
Hi Rachel, thanks for your feedback!
We have looked into our emails with you, and refunded you in full after you sent back the book (within 1 business day of us receiving it).
We would in no way meant to have sounded 'very much lacking' after you suggested a refund; We sent you the information to facilitate this process as quickly and efficiently as we could (so that you could get your money back quickly!).
We are deeply sorry if you feel as though we 'lacked manners'. This was in no way our intention.
We agree that 'manners cost nothing' and aim to provide the best customer experience possible to our valued customers.
We wish you all the best Rachel!
Have a lovely day,
Surprise Adventure :)
Great idea , shame about poor quality
Great idea , great cover quality but that’s is. Inside is very disappointing, the book is printed with cheap ink, on cheap paper very disappointed. I’ve kept it as just to busy to send back but it really is rubbish quality I suggest you try other companies, this was expensive tat.
4. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
Hi,
Thank you for your feedback regarding your experience!
Please email support@surpriseadventure.co.uk for a refund :)
Have a lovely day!
Best Wishes,
Surprise Adventure
Arrived in the post very quickly
Arrived in the post very quickly, good quality item, looking forward to it being opened on Christmas day, and a new year of adventures!
4. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
Let's hope you make some wonderful memories with your loved ones! Wishing you all best :)
A lovely present
The order was processed without any problem and arrived promptly. The Experience was bought as a present but looks to be good quality and I hope it is enjoyed.
3. joulukuuta 2023
Oma-aloitteinen arvostelu
Amazing 5⭐️⭐️⭐️⭐️⭐️
We ordered three different books from Surprise Adventures and they are all AMAZING 🤩
Great customer service too!
Highly recommended 😀
3. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
Thank you so much Natalie! Three different books will hopefully help you to make unforgettable memories with 3 different people (or more!). This is music to our ears :)
Great idea
Great idea. Solved a few Christmas presents. Looks like great fun
3. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
This is exactly what we aim to do, so thank you for sharing this! It means the world to us and the team :)
Ordered this for my partner as a…
Ordered this for my partner as a Christmas present, from what I can see so far, it looks amazing! I can’t wait to start doing this book and creating memories.
I also love the little extras throughout the book which is fun.
30. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
The little extras are a new addition to the books, so we are always really pleased that people appreciate them! We hope that you can learn a lot about each other whilst creating unforgettable memories and spending quality time with your nearest and dearest! All the best and happy holidays Louise :)
Fast delivery great item
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
So happy to hear it! :)
Received all the books we ordered and I…
Received all the books we ordered and I am excited to get started in the new year the items were received pretty quickly and they look really fun also the dates are pretty open to interpretation meaning you can customise the activities you do to make it work within whatever constraints you have whether that is time, availability or money etc can't wait to get planning
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
This is exactly what we strive for within the product, so thank you so much for stating that! We are really pleased that our hard work has paid off in that sense :) We wish you the best experience with your books! :)
Ordered as a gift
Ordered as a gift, received and had a look. Looks great and I am sure it will be well received.
I did need to reach out to customer services, Louise was great and the responses were prompt.
May be a good idea for you to send a notification of the item once it has been dispatched with tracking information and also acknowledge orders placed as I didn’t received any of these.
Still pleased with my purchase and experience although the above improvements would help.
Thanks for a great gift idea
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
Thanks for the review! We are so pleased that you feel this way about the product! It really does mean the world to us :)
We sent out emails saying the item has been dispatched and we including tracking number in the emails as the 'note added'.
We believe that they are likely in your junk inbox, we can find the exact time and date that they were sent to you if you wish?
Just let us know!
We are always happy to help failing that someone opens these emails though :) Have a lovely day! Best Wishes, Surprise Adventure
It’s a beautiful book
It’s a beautiful book, amazing quality can’t wait to see all the dates in it ! Always wanted to buy this book and so excited to start using it!
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
The design is something that we have really put a lot of thought and effort into, so it is always great to hear that people appreciate how they look! :)
We really hope that you enjoy your adventures and reconnect with your loved ones while doing so!
All the best, Surprise Adventure
Bought as a christmas gift
Bought as a christmas gift, have looked through and I think it will be a wonderful way for the recipients to have new adventures.
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surprise Adventure
This really makes our month! Thank you so much for sharing this! We have been working tirelessly to get orders out to patients and to provide good customer service for them! Best Wishes, Surprise Adventure :)
I've bought two Family surprise…
I've bought two Family surprise packages as extras for Christmas.
The product looks and reads extremely exciting...
I'll update when they receive.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
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