Surestore Arvostelua 98

Lee really helped with all our needs at the Bury site. Brilliant customer service and a good laugh too

I have previously always spoken highly of SureStore Burton. I have used them on and off for around 3 years with different businesses and always found the staff friendly, helpful, and the facilities a great place to run a business from or store items.

However, I recently decided to leave SureStore after finding another local storage provider that SureStore was unable to match on price. I gave the required 28 days’ notice as requested. There was only a 5-day overlap before I vacated the unit, and I asked if I could simply pay for those 5 days. I was told I had to pay the full 28 days upfront (£696) and would then receive a refund for the remaining 21 days once I returned the keys.

I returned the keys on day 5 and asked staff how much the refund would be, but nobody could tell me as apparently only the manager could calculate it — despite it being very basic maths. I was then told the refund would be sent via BACS because they did not have my card details on file, and that it would take 7–10 days. I provided my bank details and waited.

After 7 days, I chased the refund and staff still could not tell me when it would be processed. I was advised to contact the cluster manager, Jess. Unfortunately, her attitude was not what I would expect from a manager. When I asked why the refund was taking so long and why it could not simply be refunded back to the card I had paid with, I was met with responses such as “I don’t know, I wasn’t here” and told that “7–10 days is standard” because both banks have to “check and verify” the refund, which is simply inaccurate. Overall, the attitude and lack of care shown was very disappointing.

I then received another call from a member of staff asking for my bank details again, despite already providing them previously. Still, no refund was made.

In the end, I had to escalate the matter as a formal complaint to senior management, where I spoke to Kris, who was exceptionally helpful. Following this, I finally received my refund — 19 days later.

Unfortunately, because of this experience, I will not return to SureStore and would not recommend them to others. This is not because of the facilities themselves, but purely because of how poorly this refund situation was handled and the dismissive, blasé attitude shown throughout. To some people, £546 may not seem like a lot of money, but to me it was significant, and waiting 19 days for money that should have been refunded promptly caused major financial stress.

Lovely friendly staff, Rina was wonderful. Amazing prices too

Excellent customer service- staff friendly helpful and knowledgeable. Feels secure and safe with our treasured items. Thank you!

Sure Store Bury, amazing team, Kris and Lee have been nothing but helpful, brilliant facilities to match a great team on site.

Lovely people. Excellent service.

Keith was most helpful , giving advice and guidance on all storage aspects

Great customer service from the staff. Helpful and friendly. Great price for size of storage. App good to use too

Used the Gloucester Surestore and can highly recommend. Apart from the great facilities, very modern and clean, it was the personal service from Imad that was so appreciated as nothing was too much trouble. Thank-you 🙂

Very helpful team at Surestore, nice clean units with great digital access.

Very friendly and helpful staff. Made the login experience very easy

Great service from start to finish. Very accommodating to my storage needs, and great price vs others in the area. Would recommend

SureStore Wigan, Steve was amazing. He helped me every step of the way since the first contact. Always very friendly and professional. I really recommend Sure Store Wigan if you need storage.

Surestore Bury is a perfect storage facility. I needed a safe clean storage space quickly. I explored other storage facility options in the area but Surestore Bury was the cleanest, brightest and most modern, they was able to accommodate me on the day in store no hassle. I went for a 175 sqft, the price was very competitive and Jessie and Aaron in store were incredibly helpful and accommodating, thank you.

Brilliant experience with Steven and Brad have been amazing!! So helpful. Spotless facilities and never any issues with access. Thanks so much.

Imad was very patient and helpful. He went out of his way to help us; from renting an appropriate unit to understanding how the system works. Excellent service, thank you.

I have had a unit at the Northwich Branch for over 18 months to store equipment for my Job and is very secure.
I also have a Trailer there and on a couple of occasions the braking wire has got stuck and Chris has kindly come outside to help me (last occasion whilst raining too).
The Staff are so friendly and helpful and would highly recommend :)

Great customer service and a very impressive new facility. Would thoroughly recommend 👍

Emma was extremely helpful. Really happy with the service and offered a great price too. The facilities are spotless - would definitely recommend!