the colleagues were all super helpful and kind. all a credit to the store. i had a couple questions which were quickly and easily answered and i was showed many options. such lovely customer serv... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The staff at the cashier( the initial purchase) seemed a bit annoyed and was asking for original ID documents . Not felt like coming to Superdry again
Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... Näytä lisää
Yritys on vastannut
We received a great service from the Peterborough shop in Queensgate shopping centre. They didn't have the item in the store but the shop assistant ordered it on line to be sent to our home address. S... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Superdry - Peterborough
Yrityksen kirjoittama
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensYhteystiedot
35-37 Queensgate Centre, PE1 1NT, Peterborough, Yhdistynyt kuningaskunta
- 01733 873028
4,4
Erinomainen
195 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
The t shirt is too short anx i cant…
The t shirt is too short anx i cant locate return details
29. elokuuta 2021
Vastaus yritykseltä Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
All you need to return it are the order number you have provided to this review, and your post code. This can then be used on our returns portal or in a store.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Very friendly nothing to much trouble
2. elokuuta 2021
Easy to order and delivery is fast
Easy to order and delivery is fast. However, Superdry really need to look at the manufacturing of their garments and provide a level of consistency with their sizing. Sizing is really atrocious. Out of 3 jackets ordered Example 3 jackets ordered, all size medium one was like XS the other was like XL!!! Really off putting buying online much more convenient to shop in store.
6. heinäkuuta 2021
Vastaus yritykseltä Superdry - Peterborough
Hi,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
I've paid for the item on the 15th of…
I've paid for the item on the 15th of June. I was told that my order would be here in 3 working days and then the store would either send me an email or call me to let me know that my order has arrived for me to pick up but unfortunately no one had got back to me since now 22nd of June I had to go back to the store to find out if my order has arrived.. I've waited almost a week for my order... poor customer service lack of communication
22. kesäkuuta 2021
Vastaus yritykseltä Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
These vegan basketball trainers seem to…
These vegan basketball trainers seem to be very sturdy. I haven't had them long. I tried some on in the superdry store in town, but they didn't have any in size 12. So I went home and bought them online. I like them so far. They seem harder wearing than vegan Dr martens boots. Although, they are a different type of shoe. Thanks for having vegan shoe options in my local store. It is good for people to have a choice. Although there could have been more options in size 12. Would buy vegan shoes from superdry again. Oh and price is reasonable.
10. kesäkuuta 2021
Really happy with my delivery
25. tammikuuta 2021
Great coat and really worm
10. tammikuuta 2021
Trustpilot-kokemus
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