I went to Northampton branch last Saturday and wanted to buy some items for my husband for our holiday as he was unable to come shopping with me. I had him on a video call as I looked at various items... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was very happy with my online shopping experience.The clothes are very good quality.The lady ℹ the store was brilliant 🤩 in Northampton store.
I bought a hoodie from the Northampton store. There was an issue with it after 1 wash…we took it back to see what could be done, as I didn’t have the receipt….SCARLETT, the store manager was wonderful... Näytä lisää
Absolutely disgusted regarding my daughters experience with an extremely rude and incompetent security guard accusing her of taking items with no basis for this and then telling her to leave the shop... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Superdry - Northampton
Yrityksen kirjoittama
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensYhteystiedot
Unit SU34/36, Grosvenor Centre, NN1 2EB, Northampton, Yhdistynyt kuningaskunta
- 01604 603556
4,5
Erinomainen
168 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The staff in Northampton Grosvenor…
The staff in Northampton Grosvenor Cente Northampton are BEYOND helpful, especially Louie
26. helmikuuta 2023
Glasses came in good condition and…
Glasses came in good condition and quick. Like them
4. tammikuuta 2023
Very good quality
15. tammikuuta 2023
Firstly the store kept my item (I had…
Firstly the store kept my item (I had been unwell so it took me a while to go pick it up) & when I went to the store today, the staff were super helpful & courteous.
12. tammikuuta 2023
Till date I haven’t received my parcel…
Till date I haven’t received my parcel and i am keep chasing courier team to give me update. Worst services.
29. joulukuuta 2022
Swift delivery and the product was…
Swift delivery and the product was excellent quality and packaged properly.
13. joulukuuta 2022
Very helpful staff member
Very helpful staff member. Very polite, a credit to the company.
7. joulukuuta 2022
Absolutely disgusted regarding my…
Absolutely disgusted regarding my daughters experience with an extremely rude and incompetent security guard accusing her of taking items with no basis for this and then telling her to leave the shop this has really affected her anxiety I WILL NEVER VISIT THIS SHOP AGAIN
9. joulukuuta 2022
Oma-aloitteinen arvostelu
Great service
Great service - good description of the coat and swift delivery to the store
1. joulukuuta 2022
The young lady in the shop was so…
The young lady in the shop was so helpful in helping me choose the right coat for my daughter. Nothing was too much trouble she was polite and very helpful.
1. joulukuuta 2022
Product sold covered in mold didn't…
Product sold covered in mold didn't realise until I opened the package
26. marraskuuta 2022
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Order delayed! Don’t trust the delivery option
I still have not received my order it’s been more than one week now!
6. marraskuuta 2022
Vastaus yritykseltä Superdry - Northampton
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're very sorry to hear that your order is late. I can see we have now resolved this for you. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Purchased a pair of cargo pants
Purchased a pair of cargo pants, ordered exact same but in different colour in store, got home to find security tag not removed had to go back next day to get it removed. Received order, wrong style, size. Back to store to get exchange/order correct.
Again received order, wrong style, size and colour this time.
Back to store, not gonna accept a re-order again, I picked another item and done a straight swap.
Storeperson bagging my item, and I asked about the security tag, explaining they left it on last time and I had to come back. She checked and yep, she missed it. Luckily I was awake.
15. lokakuuta 2022
The delivery timeframe was not met
The delivery timeframe was not met. It was a next day delivery order, but it did not happen like that. The customer service named Dovydas, said there were some issues in transit, but without any other explanation. I was asked if I want a refund and they will try to resend it to me and come back in 5 working day.
With or without customer service it looks like there is no difference.
4. lokakuuta 2022
Vastaus yritykseltä Superdry - Northampton
Hi Michael,
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry
I am disappointed with the size and quality
I am disappointed with the size and quality of the product. I got excessive size than the normal. I take XXL size rou d neck t shirts but in polo t shirts it's like xxxl. I did purchase polo t shirts shopping that end up like this.I spend nearly 70 pounds for both of it and I feel like it's waste of money. I don't like the size and quality of this polo t shirts. I did washed so I am not sure about the return the product.
26. elokuuta 2022
Vastaus yritykseltä Superdry - Northampton
Hi. We are so sorry to hear of this! Quality is our priority, so we are disappointed to hear you are not happy with our products. We do of course offer free returns and a 28 day returns period so that if there are any issues with size and quality this can be resolved. Thank you again for the feedback, we will use this to improve for next time.
Kind regards,
Superdry Care
Easy and convenient to order and to get…
Easy and convenient to order and to get it quickly from the store!
18. elokuuta 2022
Amazing service
Absolutely amazing service from two girls in Northampton Superdry…..they went online and found just the vintage blouse I wanted for my sister’s birthday, ordered it for me - and it was delivered to my home a couple of days later.
18. elokuuta 2022
Vastaus yritykseltä Superdry - Northampton
Hi! Thanks for the lovely review - we are so glad to hear you had a great experience in store and that the online order went smoothly. We want everyone to have a great experience with us - so we're so glad our staff facilitated this! Thanks again,
Superdry Care
Nice jacket mix communication
I own 4 superdry jacket this new one suede one being my fourth. Being autistic & the mix message of superdry customer service via chat & the delivery tracking is somewhat a ball ache & stress. Because yes they email you to tell you its in store. But than the tracking delivery messages says different. And when you ring up the said store ( Northampton one where I had to collect my jacket) well the lady I spoke to had no clue or what I was in about and i feel she could not be asked to deal with my said enquiry on said jacket if it was there. So amongst all that confusion & stress & mixed messages from both parties of tracking & customer service ( chat online) to the actual store its stressful. Being autistic & adhd which i mentioned many times. It seems they don't know the equality act of 2010. Or how to be inclusive of autistic folk like myself or any other disabilities. I Should not have to mention many times im autistic and you tell me. You understand. As you clearly don't its ableism and patronising. When I ask for simple communication to what's was going on with said jacket from start to finshed.
Please train everyone you in employ into your superdry store . Customer service & autism training & both on customer service ( online) & make delivery's more clearer . Ie phone us up to say its in store even a text. Email is great but being autistic we need more than an email.
Other than that . I really like my new suede superdry jacket
Yours an actually Autistic adult
8. toukokuuta 2022
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