I placed an order with Superdry on 26th December for clothing in the sale and never received the goods. After chasing this up, I was eventually told the parcel had been lost in transit by the... Näytä lisää

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I love everything Superdry!! I have a knee length wool coat with red satin lining and blue velvet epaulettes, it's gorgeous. I've always wanted a leather aviator jacket, I'm very happy with my Superdr... Näytä lisää
Superdry is always top quality, and the jacket I brought was perfect, i brought the tripple zip windbreaker bpack/red. The three zips work great together, the look can be changed drastically and it's... Näytä lisää
The girl who served me was amazing. Didnt ger her name but i did let the manager know. She was so accommodating patient and helpful. I was unsure of colour's and clothes to pick and she not only helpe... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Superdry - Bullring
Yrityksen kirjoittama
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensYhteystiedot
Unit SU303 The Bullring Centre, B5 4BA, Birmingham, Yhdistynyt kuningaskunta
- 01216 430691
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lost parcel, poor courier choice, frustrating experience
I placed an order with Superdry on 26th December for clothing in the sale and never received the goods.
After chasing this up, I was eventually told the parcel had been lost in transit by their courier (Evri). Rather than offering a replacement, Superdry simply issued a refund and stated they do not re-dispatch items.
This isn’t the first time I’ve had issues with deliveries when retailers use cheap, unreliable couriers, and it’s extremely disappointing that a brand of this size continues to use them. As a customer, it feels like you’re left carrying the inconvenience when their delivery partners fail.
I’ve lost time, the items I wanted were no longer available, and the whole process was frustrating from start to finish. A refund doesn’t fully resolve the issue when the service itself is the problem.
Until Superdry improves its delivery partners and customer experience, I won’t be ordering again
Can't go wrong!
The product was good and came in good time. Also, it was for a good price and quality make. Good job and aesthetic/quality items!
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
The fast quick delivery and the fabric …
The fast quick delivery and the fabric on the t shirt is amazing

Vastaus yritykseltä Superdry - Bullring
Great customer service
Great customer service. Fabulous advice and a friendly chat at the till led me to buying 3 T shirts at a discount price that I had missed. Thanks Suoerdry Team!
Good stuff and nice quality
I would like to thank the assistant who…
I would like to thank the assistant who although said had explained that they were not accepting returns and no doubt she saw the look of frustration and disappointment on my face, she accepted my return. Excellent customer service and she also went out of her way to ensure my satisfaction. Thank you again.
Great Team and customer service!
I just love how friendly and helpful the team at Superdry Bullring (Birmingham) are. Everything I go there looking for a gift, I come out feeling better and with a great gift. Last time I went, I needed to exchange something for a different size, no problem. Super friendly service.
I ordered a jacket for my brother…
I ordered a jacket for my brother through bullring store unfortunately I had to cancel my order after 10 days because I haven't received my order.
Ridiculous Service
You are just brilliant from start to…
You are just brilliant from start to finish
The product should have been checked…
The product should have been checked before shipping. My item still has the magnetic thing on the strap. How I am supposed to remove it at home?
At the store in bullring birmingham the…
At the store in bullring birmingham the guy at the register was very helpful , he should get a raise
easy on line shopping
Great customer service at checkout
Great customer service at checkout , supportive staff.
I don't want to give even one star but…
I don't want to give even one star but theirs no option. No have sense to talk to customers. And not accepting their fault, The store manager name Natisha she does not have manners how to talk to customers I think they should listen to customers properly first and then no need to repeating. Totally dissatisfied with their decision. Never going back in There. And it was my first choice for last ten years. the store manager defiantly needs more training.
Found pulled thread
Found a little pulled thread on the item. Staff offer to order new item to be send to my address. Delivery was informed from when it left the warehouse.

Vastaus yritykseltä Superdry - Bullring
Superdry happy customer
Quick and reliable service kept me updated on the delivery. Unfortunately the person on the counter at the store wasn't polite.

Vastaus yritykseltä Superdry - Bullring
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