SummitgarageArvostelua 

Took my car in for a service and replacement of a worn part as part of an investigation into MG Garages that I am conducting to compare costs and service levels. The work was done to an acceptable standard and everyone was nice and friendly and helpful but the prices they charge for parts and labour are excessive compared to other similar garages - around 50% mark up on what others are charging. As a result, I can't recommend them and won't be returning there in future.

Absolutely appalling aftersales experience.

I purchased a 2022 MG ZS EV from this dealership which has since been identified as having a fault affecting the rapid/DC charging system that existed within the first 6 months of ownership. Under the Consumer Rights Act 2015, responsibility for this sits with the supplying dealer unless they can prove otherwise.

Instead of handling the matter professionally, the dealership refused to engage properly with my complaint, refused to discuss rejection of the vehicle, failed to explain any complaints process and dismissed my concerns entirely.

The attitude shown once issues arose was completely different to the attitude shown when taking payment for the vehicle.

I have now had to escalate the matter through the finance company and formal dispute channels due to the dealership’s refusal to deal with the issue appropriately.

Based on my experience, I would strongly advise others to think carefully before purchasing a vehicle from this dealership.

I am deeply disappointed by my experience with Summit Garage, and feel compelled to warn other consumers.

We purchased a vehicle for over £10,000, which within two months developed a fault requiring repairs in excess of £600. Despite the short ownership period, the dealership refused to repair the vehicle at their expense, citing that the issue was not covered under the basic warranty, whilst simultaneously stating that the repair would have been covered had we paid an additional £500 for an upgraded warranty.

This position appears to ignore both the spirit and intent of the Consumer Rights Act 2015, which requires vehicles to be of satisfactory quality, fit for purpose, and free from inherent faults. Rather than offering repair or replacement, Summit Garage proposed to “resolve” the issue by initially valuing the car at £8'000 but deducting a further £500 for the repair, effectively transferring the cost and risk entirely to the customer.

Several further issues significantly undermine confidence in the dealership’s honesty and integrity:

1. We were told the vehicle had a previous lady owner, yet available records indicate the car was purchased by the dealership at auction.

2. We were assured the vehicle was thoroughly checked prior to sale, however upon returning the car due to an Engine Management Light, the dealership identified a long list of historic fault codes, raising serious questions about the depth or existence of any pre-sale inspection.

3. The vehicle’s infotainment system and service data showed the last full service occurred in 2023, with no clear evidence of servicing thereafter, despite claims that checks had been carried out. We accept BMW may be the only organisation capable of updating the system but nor records of acknowledgement of full/partial service were provided.

4. Most concerning was the dealership’s admission that, had they taken the car back, they would repair it and resell it for £10,000. This highlights a troubling contradiction:

The repair was apparently not worth doing for the customer, yet entirely viable when it benefited the dealership financially!!

Ultimately, we sold the vehicle elsewhere for more than Summit Garage’s proposed valuation, after the new buyer openly acknowledged the fault and acted transparently, something sadly lacking here.

In my opinion, this experience demonstrates a failure to meet moral, ethical, and consumer obligations, along with an arrogant and concerning lack of accountability when problems arise shortly after sale. I would strongly advise prospective buyers to exercise extreme caution, obtain independent inspections, and be fully prepared to assert their legal rights.