I was lucky to find wonderful customer reviews for Summer in Italy, and I can add t o the compliments. VRBO and others provide a link to see properties but Summer in Italy provides a professional It... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We have just booked a villa in Sorrento through Luca Trotta at Summer in Italy. It could not have been easier! Luca was extremely professional, friendly and responsive. Luca answered our questions bef... Näytä lisää
Just booked a villa in Sorrento for September 2020 through Summer In Italy. The service in doing so has been first rate, with speedy, personal and friendly responses by email and over the telephone fr... Näytä lisää
Booking review only. Will follow up with a complete review post trip. SII was quick and thorough with responses to our questions from the start. It was easy to reserve, and then confirm the booking. W... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Rent your vacation villa or apartment in Italy. Villas, apartments and vacation houses in Amalfi, Positano, Capri, Sorrento, Cilento, Tuscany, Umbria, Rome, Venice, Lake Como. Descriptions, pictures and rates of Italian holiday homes.
Yhteystiedot
Yhdysvallat
- info@summerinitaly.com
- www.summerinitaly.com
4,9
Erinomainen
774 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I give Summer In Italy a 5 star rating
I give Summer In Italy a 5 star rating! The reservation process was so easy and so quick. I made my reservation and paid my deposit in literally 5 minutes. I am beyond thrilled for my upcoming vacation in Italy!
16. heinäkuuta 2022
Oma-aloitteinen arvostelu
LUCA WAS THE BEST AND HELPED US FIND…
LUCA WAS THE BEST AND HELPED US FIND THE PERFECT VILLA FOR SUMMER 2023! WE HIGHLY RECOMMEND SUMMER IN ITALY.
6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Booking procedure was very easy
Booking procedure was very easy. - luca and the team have been very attentive since booking and we are looking forward to the trip.
27. kesäkuuta 2022
Oma-aloitteinen arvostelu
Everyone was very helpful
Everyone was very helpful. Answering all my questions
Can’t wait to spend time in our vacation lodging
23. kesäkuuta 2022
Oma-aloitteinen arvostelu
Great experience with Summer In Italy
Luca and his team were very helpful in finding us a last minute villa rental in the Amalfi Coast. They responded very quickly to our request and we had a beautiful villa the very next day!
22. kesäkuuta 2022
Oma-aloitteinen arvostelu
The best villa ever
The best villa ever. We have rented a very nice villa in Castellabate (Cilento), Communication with Summer in Italy was very god as well as all information shared including driving instructions.
20. kesäkuuta 2022
Oma-aloitteinen arvostelu
Very friendly and professional service
I made a reservation at Villa Micia, a beautiful holiday home, in Massa Lubrense. Luca helped me through the process and he was extremelly friendly and professional.
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Very easy to book!
12. kesäkuuta 2022
Oma-aloitteinen arvostelu
Great booking experience
Great booking experience. Communication and direction have been excellent. Highly recommend!
6. kesäkuuta 2022
Oma-aloitteinen arvostelu
Very helpful and responsive
Very helpful and responsive, I also enjoy the detail and effort put into the property descriptions, felt comfortable booking
31. toukokuuta 2022
Oma-aloitteinen arvostelu
Very attentive and great interest in…
Very attentive and great interest in particular detail. They kept us up to date on any additional charges and the process of acceptance and confirmation. I would highly recommend them to other travelers.
27. toukokuuta 2022
Oma-aloitteinen arvostelu
Not the best experience…
I have made a reservation through AirBnB for a place in Amalfi, I had a team event there and the location found was matching exactly our criteria. Booking went well, I got the confirmation messages and 1 hour later I reveive an email saying that the place was tripple booked and they would offer me some other villa in return.
I appreciated the offer to fix things however none of the 2 options provided matched in any way the needs that I have, not was I asked to share more in details on the needs and to feel supported in identifying a good solution.
This overall experience has been very disruptive.
On top of it, hours later I receive what is probably an automatic email congratulating me for my initial choise and saying that they look fwd to welcoming us. It is a bit sad and ironic given the above mentioned circumstances
19. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Summer In Italy
Hi Ina! Thank you so much for sharing your feedback. I have to say that I am very sorry about the issue we had with your reservation but, at the same time, I am pleased to see that the safety measures that we employ to make sure an inconvenience does not turn into a tragedy have worked.
"What has worked?" you may be wondering... as you mentioned, we got back to you --> one hour later <-- to report that the property had been triple booked (triple!), with an offer for an alternative (more on that later). Such a very unusual event may happen when technology fails. Availability calendars are synced via the Internet around the globe, and, as anyone might have experienced, connections from time to time do fail. When bookings are taken through many different platforms, this might become a problem since holiday homes, unlike hotel rooms, are not "one of many", but individual properties with unique amenities. That is why at our company we double-check each and every reservation with a live human being whose job is to catch a failure as soon as possible. Can you imagine if the issue with the calendar had been discovered days later, or, even worse, at check-in? That's what we call a tragedy.
This is not to say that we are happy with the way things went... it's just to let you know that we tried our best to handle an issue where a calendar update repeatedly failed while three travelers were trying to book the same house for overlapping dates through different platforms at the same time.
As for the alternatives offered, we selected the two available properties that most closely matched the style and amenities of the property you had originally booked, based on our knowledge of the properties we represent. Our job is exactly one of helping travelers to choose the right place for their Italian holiday, which is a concept that might sound alien to travelers used to "self-service" platforms where you have to pick and book on your own. The staff felt that it would have been "as usual" to receive feedback on the initial selection to go deep into details, so they didn't think they should explicitly mention that you were welcome to provide any input to take advantage of what for us is exactly the service we provide. Sorry about that, this will teach us not to give it for granted and be proactive about it.
The automated email were triggered as the normal course of action for a reservation. The "safety net" that caught your booking is rarely used, to be honest, and so our technicians didn't feel that they needed to wait for the reservation to clear before the onboarding procedure would get started. Your kind feedback will help us to improve on that front, too.
So, dear Ina, please accept our apologies for this glitch. It was a very unfortunate situation, and we tried to deal with it as best as we could. I understand you expected more of us, and, as usual, we would like to take the opportunity given by your feedback to improve for prospective travelers who maybe reading this in the future, and to send them a message: dear friends, if you feel we are not doing enough to help you, please ask! We are a human-powered company, and as much as we try to answer questions before you ask, your input will be at times necessary, and at all times welcome!
They take care about the people booking…
They take care about the people booking as if they were family 😉🙏🏻☀️
17. huhtikuuta 2022
Oma-aloitteinen arvostelu
Very reactive in answers to requests
Very good exchange with the team
I have booked my stay with their advise
Will probably re book with this agency
15. huhtikuuta 2022
Oma-aloitteinen arvostelu
Excellent Experience
Great booking experience! Luca responds quickly and answers questions thoroughly. The booking experience was easy and efficient. We have reserved our beautiful villa far in advance, and we cannot wait to be there!
7. huhtikuuta 2022
Oma-aloitteinen arvostelu
Luca and team are the best ever!!!
Luca and team are the best ever! They are super friendly and very helpful! I highly recommend them!!! We booked our stay at one of their places and my expierence has been great! Always replying my questions and going beyond every detail to accommodate our stay!
6. huhtikuuta 2022
Oma-aloitteinen arvostelu
Prompt, knowledgeable and helpful!
Luca and his team are extremely prompt, knowledgeable and helpful!
30. maaliskuuta 2022
Oma-aloitteinen arvostelu
Wonderful, Stress free experience!
In the summer of 2017, my family and I booked a wonderful villa in Positano through Luca at Summer in Italy, it was a stress free experience, the villa was marvelous, exactly as shown in the pictures. Luca was helpful giving us ideas and recommendations which made our trip a memorable experience.
In 2022 we are going back to Positano and the same villa! To celebrate my 80th birthday in a place we have come to love.
Again, Luca was patient, kind and helpful. I wouldn’t book a villa in Italy with anyone else! Thank you Summer in Italy and Luca❤️
2. syyskuuta 2021
Oma-aloitteinen arvostelu
Excellent service
Excellent service, quick responses. They reserved us the perfect house and helped us out with a terrific transportation company.
15. elokuuta 2021
Oma-aloitteinen arvostelu
I have been dealing with Luca
I have been dealing with Luca, a true gentleman, very accommodating and professional! Trying to schedule an apartment rental in Covid time has been more than challenging but Luca came through for us. I would highly recommend Summer in Italy!
24. heinäkuuta 2021
Oma-aloitteinen arvostelu
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