Stuart Weitzman Arvostelua 

I am very disappointed with Stuart Weitzman’s service. I ordered shoes, but they sent me the wrong size. I returned them immediately, and they confirmed receipt of the return.

However, it has now been over four weeks, and all I receive from customer service are generic responses telling me to “be patient”. My refund has still not been issued, leaving me without the shoes and without my money.

I hope this review warns other customers to be cautious. I expected a premium brand to provide professional and timely service, but my experience has been frustrating and unacceptable.

Der Kundenservice ist nicht erreichbar. Es gibt keine Möglichkeit, Kontakt aufzunehmen – weder per E-Mail noch telefonisch. Ich sollte dies melden, aber es ist unklar, wie. Ich muss ein Paar Schuhe zurücksenden, da der linke Schuh einen Mangel am Wildleder aufweist.

I used to buy Stuart Weitzman shoes because I genuinely loved their quality and trusted the brand. Unfortunately, this experience has completely changed how I feel. I recently found a gift card I had forgotten about and was shocked to learn that it was no longer valid due to an internal system change. The card had a balance of about $380, yet I was offered only $200 as a “solution.”

I found this incredibly disappointing and honestly hurtful. This was not my mistake, and I don’t understand why a loyal customer should lose nearly half the value of a gift card because of a company decision. I chose not to accept the offer, as I believe customers deserve to be treated fairly and have their original value honored.

It’s really sad to see a brand I once admired and supported handle a situation like this. Experiences like this make it hard to remain loyal, no matter how much you once loved the product.

I would give 0 if I could. I bought one pair of shoes on the 6/11/2025. One day passed without getting an invoice so I contacted them, and they sent it. Then weeks pass and nothing is sent. I ask when was it going to be sent and they say “many orders, it will be sent soon” a couples of weeks pass and nothing changes so I ask for the order to be cancelled so that I can be refunded. They cancel and say the reimbursement should be in my account in 10 business days. Those days pass and you guessed it, nothing. Now I’m sending emails everyday to them until they pay me back. Ridiculous. Don’t buy from them, it is a waste of time!

Brought in boots to the Columbus circle store with clear tear in seam from poor quality. The store manager’s (the one present 11/29 at 2pm) response “I can recommend a shoe maker”. Clearly customer service has gone downhill at Stuart weitzman: they used to take pride in standing behind their products. Now they are just rude.

Die Bearbeitung meiner Rücksendung hat viel zu lange gedauert. Trotz fristgerechter Rücksendung und mehrfacher Kontaktaufnahme erhielt ich wochenlang keine klare Rückmeldung. Zudem wurde mir ein stark abgenutzter Schuh als Begründung für die zunächst verweigerte Rückerstattung gezeigt, der eindeutig nicht dem Zustand entsprach, in dem ich beide Artikel zurückgesendet habe. Der gesamte Ablauf wirkte unorganisiert und wenig kundenorientiert.

If I could zero stars I would.
Be VERY VERY cautious buying Stuart Weitzman expensive boots. They look very nice but are very bad quality. Only worn mine twice and falling apart.
Customer service is as bad as the boots - Absolutely Terrible !

I have returned a very expensive pair of boots 4 weeks ago(they confirmed receiving the boots) but I still have not received a refund. I keep calling everyday and I'm just being messed about. I will never be buying anything from Stuart W. never again. Disgusting customer service.

Worst experience ever with premium goods. Never again.

I ordered a pair of pumps from the Stuart Weitzman EU website, which were the last size available and part of a discontinued line. I decided to give them a try, but unfortunately, they didn't fit. When I returned the shoes, they accused me of wearing them, even though I couldn't even stand in them and returned them just 4 hours later. It was clear they wanted to get rid of the last pair of this discontinued model.

Warning to all: If you decide to order from them, make sure to record and take pictures of everything as proof! After a lengthy back-and-forth proving it was impossible for me to wear the shoes, I was supposedly granted a refund. However, I have yet to see any refund. I am still asking for weekly status updates, but all I see are emails being forwarded with no resolution.

I have never experienced such poor service, especially for a brand that markets itself as premium. For the price level, this is shocking! I am beginning to wonder if their EU branch is facing financial problems, as I see that other customers are facing the same issue of not being refunded.

Le scarpe che ho acquistato per il matrimonio sono arrivate nei tempi previsti (anzi un paio di giorni prima) e mi sono piaciute molto. Le ho indossate tutto il giorno senza problemi (le userò ancora), quindi mi ritengo soddisfatta.

Scammers. I have returned several pairs of shoes bought from the EU store more than a month and a half ago and despite several chats with their customer service, have still not received the full refund and am being asked to be patient.

scammers!!!!!! if you order something from the store record everything. they don't want to give me back 180 euros for shoes. I'm reporting this to the police

They sent damaged shoes and the packaging department won't notice it. and they blame the customer. shoes put on to try on. scandalous help from customer service. GIVE MY MONEY BACK !!!!!!!

Ich habe vor 4 Wochen ein Paar Slingpumps bestellt.
Leider kamen diese getragen an, die Sohle war verkratzt. Das meldete ich dem Kundenservice unverzüglich nach Erhalt!
Bis heute keine Anwort und Gutschrift!
Klarna hat sich inzwischen bei mir gemeldet!
Ich werde die Sache Ende der Woche meinem Anwalt übergeben, sollte ich die Gutschrift nicht bis 30.04.25 erhalten.
Es ist eine Frechheit die Kunden so lange mit Standardantworten abzuspeisen, vor allem bei einem Schuhpreis von über 400€ und einer Reklamation!

Da kaufe ich lieber wieder bei Mytheresa, Net-a-Porter, Breuninger und Co!

Kümmern sich nicht um ihre Kunden, haben kein Interesse daran zu helfen. Bei den Preisen sollte exzellenter Service inbegriffen sein.

I contacted customer service to request a short delay in dispatch as I was going away, but the response was blunt and unhelpful — I was simply told, “We don’t offer that kind of service,” with no effort to assist or offer alternatives. When the order arrived, they had sent the wrong pair of shoes! I contacted customer service again, and once more, the experience was disappointing — the representative was unfriendly and couldn’t even confirm whether they would send the correct item. All I got was a robotic response: “We need to investigate the matter and will get back to you.” Overall, a terrible customer service experience.

Dreiste Abzocke. Habe meine Bestellung komplett zurückgeschickt und nur einen Teil erstattet bekommen. Angeblich habe ich das andere Paar Stiefel defekt zurückgeschickt obwohl ich sie noch nicht einmal anprobiert hatte. Kundenservice ist nicht vorhanden.

SCANDALOUS CUSTOMER SERVICE.
Two weeks ago, I placed an order for nearly €600, which was deducted from my account, but I haven't received an order confirmation, nor the shoes, yet the payment was made. Customer service claims they haven't received my payment, while they are looking at an entirely different date, and I am being told to contact my bank.
So, €600 lighter and no shoes. Never order here!

TL;DR: Instead of owning up to the fact that the shoes I bought were poorly made, the customer service rep called me a liar.

The long story:
I bought a pair of Yuliana 60 boots and began wearing them at the beginning of January. It's now March. I wear these shoes about once a week indoors at work. When I'm not wearing them, I place them neatly on the top of a shoe rack.

After about 12–14 wears, the leather on the heels of the boots started deteriorating. Specifically, the leather on the inside of the heels—facing the soles of the shoes—began peeling away from the corners. I'm not sure how it happened, but I know I have completely babied these beautiful boots.

I reached out to SW to ask about the damage. The rep said it looked like "normal wear and tear." I explained that I had been very careful with these shoes. However, she kept blaming me, insisting that "resting the heels on the rung of a chair or catching them on uneven pavement or a step can tear/scuff the leather"—despite several of my emails stating that I had done no such thing.

Basically, the rep implied that I was lying.

Don't buy SW shoes. If there's any issue whatsoever, don't expect them to stand by their name or their product. There are many other brands out there with better quality, prices, and customer service.

It’s a scam! I purchased a pair of boots on the EU website for 500€. Returned them over a month ago (they received them back beginning of February according to UPD and SW customer service). After over a month still no refund. Their customer service just replies asking to be patient. Patient? You’ve breached your own terms and conditions and you took my hard earned money. Shame on you SW. I wore your shoes for 15 years. Needless to say I’ll never shop again and will file a claim.