Strima Sp. z.o.o. Arvostelua 3

I purchased an iron that arrived damaged, and I contacted Julia Support immediately. It took a lot of back-and-forth to get them to acknowledge that the unit was damaged in transit. Initially, they seemed to suggest I was at fault and even told me the damaged iron was still functional and wouldn’t be exchanged. After numerous emails, they finally agreed to an exchange, send a return label, and ship me a new unit.

I promptly returned the damaged product, but after all the effort and time, they then changed their mind and refused to send a replacement. The process was frustrating, with inconsistent communication and broken promises. Overall, I am very disappointed with the poor service and lack of accountability.

I am impressed with the range of stock and the quality of Products. My order got delivered very quickly . Great shopping experience. Julia Wicherek was amazing in helping me with my order. Highly recommended. Great!

I bought a complet industrial sewing machine from Strima.
They have been extremely helpful, and quick to answer my questions. I will definitely buy here again. Everything was packed very well, and was delivered about 5 days after the purchase was completed.