Stickythings Limited Arvostelua 

Vastaus yritykseltä Stickythings Limited

6.8.2021

Thanks Catarina, much appreciated.

Unfortunately these review sites become a dumping ground for negative reviews, whether it's our fault or not. Dealing with 300-500 orders weekly, you'll always get one or two who expect way more than you actually offer and complain when they don't get what they expected. It's the nature of the beast unfortunately. Usually they just don't read the website information, whether thats delivery information, adhesive type or finish or approved incorrect artwork. That's the most common issues. Occasionally we make mistakes, we're human... but we always rectify them at no cost to the client asap.

Thousands of clients return to us each year for more labels but never leave a review. You can be assured everyone who isn't satisfied, they leave a negative review 100%; sometimes multiple negative reviews.

Only around 5% of people that have a positive experience leave a review, however 100% of unhappy clients leave a negative review.

Kind Regards

Matt

Vastaus yritykseltä Stickythings Limited

Päivitetty 14.7.2021

Hi Henry,

Thanks for your review. I cannot see any order that you have had that is 6 weeks old. The oldest order we have for you came into us on the 28th June, approved on the 29th which is being dispatched tomorrow. That's 12 working days. Albeit a bit on the slow side, mainly due to a press being down for the past 4 weeks causing us some issues.

So, in actual fact, it's less than 2 working weeks that you've been waiting, not the 6 as mentioned above.

Please feel free to look at the price, quality and turnaround of other suppliers if you feel the need to. We don't promise any turnarounds simply because we don't know if staff will have to self-isolate or whether machinery will break down, both of which are the case in this instance.

If clients are happy to pay far more for their labels, we'll invest in more staff and machinery, until then, we'll stick the 6 presses and 4 staff we already have as at the current time that costs us enough throughout this pandemic, especially when we've had no government help and large bills to pay throughout.

Kind regards

Matt

Vastaus yritykseltä Stickythings Limited

Päivitetty 12.7.2021

Hi Ben,

These are being dispatched today. These were due to go out on Friday, however we had staff off and unfortunately it didn't go out on time. We also had a press down due to circuit failure which has also caused a slight delay on top. As we don't promise specific dates, until we are up and running at full capacity it's difficult to judge exactly when a job will be printed considering the circumstances.

I can see that you asked the same question regarding an actual delivery date multiple times on our ticket system, which we responded to each time with our reply. We're not in a habit of repeating the same reply over and over again, so your support ticket received less priority over others as we had already given you all the information we could provide at the time.

Regards

Matt

Vastaus yritykseltä Stickythings Limited

28.6.2021

Hi Julia,

From what I can see you ordered 1 single label which we produced. We actually produced 32 labels for you, so you received more than what you paid for. We do this with many orders, add a few extra.

You mentioned that you didn't receive the full amount to us on email, however we produced exactly what you ordered on the invoice and even more. There was obviously a mistake made where you didn't enter the quantity correctly, paid less and received less labels.

You mentioned via email that "I ticked the box online for about 90." However there isn't a tick option on our website, you simply enter the quantity of labels required. Maybe this was another website and you're confusing ours with it?

It's clearly stated on the product page, in the basket and the checkout how many labels you are ordering. Plus it shows this in your account after ordering.

Many of our clients order single labels as they want to see a hard-copy sample prior to ordering larger print runs, so having an order for a single label isn't unusual for us and wouldn't be flagged up as unusual.

You mention that we are "mean", however I don't understand your point. You made the mistake with your order, we produced more than you ordered. As soon as you emailed us, your email was dealt with swiftly, within 2 hours and we let you know where the issue arose.

Unfortunately we're simply not in a position where we can take on liability of client mistakes, nor is any other business that I know of for that matter.

If that warrants a 1* service review then we'd have to strongly disagree with you, that seems totally unreasonable considering we produced exactly what you ordered and added extras at no cost.

Kid regards

Matt