Steep and Cheap Arvostelua 74

I bought an expensive jacket that arrived with a defective zipper. The vendor is charging me return shipping for their garbage.

Sent a used jacket smelling of perfume of a different style and size. A new tag was attached to the zipper. Fraudulent.

No complaints and would use again.
Ordered a Kuhl parka and received quickly. Just as ordered.

Steep and Cheap sent me the WRONG SIZE swimsuit and now I have to waste my time printing out their "free" return label and bother finding a UPS store to drop it off to.

I told them that I needed it for the weekend and there was nothing they could do on their end other than waste my time. They kept trying to say they'd send out a "free replacement" but what's free when you have to spend your time shipping back their crap to them and NOT getting what you need WHEN you needed it?

Scored an excellent deal on some accessories and customer service was fabulous. Order came in two shipments and there were no paper receipts in the boxes, which was a little confusing at first, but it's just so on-brand for an outdoor sporting goods supplier to do their part in helping to reduce our carbon footprint.

Nope.
My understanding is they are owned by a very litigious parent company who also owns backcountry .com. They crush little businesses who might one day compete with them, and I find that repulsive.

Get your gear from a more Precipitous and Pragmatic purveyor of property.

I gave it a try and was extremely disappointed by the quality. To my surprise they refunded much less (U$43.35 from a U$ 60.38 purchase).Don´t waste your time with this guys (like I did) and go shop somewhere else.

I ordered an shirt and received the wrong size. However, steepandcheap quickly sent a replacement without charge. Customer service was very helpful. Prices are very competitive. Frequent coupons are available.

Awesome, great prices, fast shipping. Thought about returning 1 pair of shoes, all the labels were in the box would have been easy, but decided to keep. So happy

I ordered two pairs of shoe, they were too small really a good high-end buy. I had to return them, the person I spoke with really late on Sun. night knew his business, friendly, alert, polite, assist me asap. Looking over the site they have very good deals, and the postage is reasonable. Thanks

Ordered a fjallraven keb jacket from SaC, chose the black colour and the photo showed a jacket than was black but when they shipped it, I received a different version which was black and grey. I've made other orders from SaC which were fine but pretty disappointed this time.

Bad experience with SteepandCheap. Pricing was attractive but shipping came damaged and it was hard to find a resolution. Probably wont be back.