Sprott Money Arvostelua 

This has been hands-down the worst purchasing experience I've ever had. It started with them nearly loosing my payment entirely. I made a purchase on the website but it was not recognized. I immediately emailed, called and left messages but absolutely nothing was returned. When I finally got a hold of someone on the phone, I was given assurances such as they would get back to me within a certain time period, or that it was being actioned on already when in fact it wasnt. That they would be able to process the order after confirming my funds. That never happened. When speaking with a different a department and another rep the same thing and experience happened.
I spent the next 2 weeks chasing them across email, chat, and phone. Not a single promise was kept. Zero follow-up. Zero action. Terrible inter-departmental communication. Just endless excuses. Hilariously one time i was told after being strung around was the one guy in the department was on vacation.
In the end, after almost 3 weeks of stress, wasted time, and worrying my money was gone for good, and simply trying to purchase at good time they still couldn't complete the transaction saying prices had changed too much and that i would have to redo the process. When asking how I theoretically would do so I could avoid this happening again i wasn't given an answer. Their internal systems were so broken and their staff so disorganized that the deal simply fell apart because of their sheer incompetence. I eventually got my money back but the damage was done. Never again. If you're considering buying from them—don't. Save yourself the headache, the and frustration or even the risk of having funds lost. I strongly urge anyone reading this to steer clear. There are plenty of other competent dealers out there. This is not one of them.

Quick service , packaged in a quality box and envelope.

They took my money. Canceled my order and took about 2 1/2 weeks to return my money. I even spent over a half hour on the phone trying to get the order fixed and they couldn’t pull it off. I cannot recommend this company.

Every agent was helpful,knowledgeable and courteous

I haven’t recieved my second item and no one has replied to my message via phone calls.

I ordered 4 Silver Mapleleafs random year which according to the description were to be pre 2022. However what I received were 4 - 2025 Silver Mapleleafs.
Also the delivery by Fedex was totally a sham. The were to deliver Tues Jan 27 (there was heavy snow) the driver did not even approach the door, only took a picture of the house from the road. If he had come to the door he would have seen the notice I left that I would be home in Thurs. Jan 9. Wed Jan 28 came again, only took sideview picture of the door. If he had come to the door, he would have read my notice about being home Thurs Jan 29 was still on the door. Thurs 7am I get a text they will try delivery on FRIDAy Jan 30. WTF?

Not on any occasion did the driver put a note that he had tried to deliver, only a picture the next day, each time never approached the door proper.

I ended up driving to Whitby half hr away to make sure I picked up my coins. Never ship to me again by Fedex. This was the second time Ihad trouble with Fedex where they didn’t put any notices on the door that they had tried to deliver and instead returned the parcel to the shipper in Europe. Had to wait 2 months to get it back.

So in summary the order was not what I ordered and the delivery agent was a complete fail.

Amazing service and fast delivery

Sprott Money has a nice website, normally informative. What concerns me now is that deliveries are getting stretched out. You buy silver with no messages on it about "delayed delivery" So you pay up front and later in the day, an email comes out saying "Due to high demand, there will be delivery delays" Hmm, why not be up front and you can decide if you want to proceed. So this makes me concern. Does this mean that there is no 100% guarantee of delivery? Looks like the "Comex"

Everything went as expected

Trust the process, have made multiple orders in the past with Sprott Money

Great service and support, very quick response and delivery. love using Sprott and wholeheartedly recommend them.

I was first drawn to Sprott Money because of the reputation and trust I have in the Sprott name and family. It was my first time ordering precious metals online instead of in person. The website is easy to navigate, always has bullion from the big three national mints, with fair pricing and fast service.

The Sprott coins are fantastic, I would like a few more Sprott coin options, perhaps a Sprott bull/bear coin?

I would like to purchase/collect bullion coins from a greater number of national mints from around the globe although I can appreciate that sourcing them isn’t easy right now.

Price update is fast. Shipment on tome.

Great first time experience with Sprott Money. Easy to pay for the purchase and it arrived safely on time and was discretely packaged . Nothing bad to say at all .

The initial purchase process was fine. The CSR did a very good job until after the initial purchase. Their after sales response has been terrible and frankly, unprofessional. I was referred to a "higher level" manager who ignored my texts and email, promised to call me to rectify issues and never did . They have yet to refund me the $50 deposit which was promised. I asked if I qualified for the $500 referral fee and have no reply 3 weeks later for a simple yes/no answer. I was about to make a 2nd purchase, told them specifically I wanted to lock down price for 1000 silver coin buy but they ignored my request (probably b/c they saw the silver price was increasing dramatically going forward which it has) . This is totally unacceptable for a company with such a reputable pedigree. They probably think that if they ignore me, the whole mess would go away. This seems like another case of people being nice to get the sale and after that, they disappear. After spending so much money, you would think the company would understand that clients deserve prompt and satisfactory service. How hard would it be to pick up the phone, apologize for messing up and make right what was clearly, solvable problems? I will update this review if they ever decide to put the customer first and not their own interests.

It was easy to order and my order was delivered very close to the expected date

Easy to buy. Shopping fast

easy to navigate website and quality of products